On December 25, 2025, our propane tank ran completely empty while both of our daughters were ill…read morewith the flu. Propane is our primary and only source of heat. In over 16 years of service with AmeriGas, we have never once been placed on "will call" status. AmeriGas placed us on will call resulting in a complete loss of heat. After resolving that issue, we are now facing another serious failure. We were scheduled to receive a propane delivery between January 23, 2026 and January 28, 2026. That window has passed without delivery. As of Friday, January 30, 2026, we were informed via automated messaging that delivery is now scheduled for Saturday, January 31, 2026. This delay is extremely concerning. A winter storm forecasted to bring 5 inches or more of snow is expected to begin tonight, with temperatures forecasted to drop to 9 degrees or lower. Based on our current propane levels, we are at serious risk of running out of heat again before delivery occurs. We are at 8 percent. When we contacted customer service to express the urgency of this situation, we were routed to an overseas answering service. After requesting escalation to a supervisor, we were advised to simply "wait and see if they deliver." This response is unacceptable given the circumstances, the weather conditions, and the fact that this is a heat-related emergency involving a household with children. AmeriGas's failure has created a recurring and unsafe situation for my family. This level of service is unacceptable, and we expect prompt attention and resolution.

If I could give zero stars, I would. This is hands down the worst company I've ever dealt with. The…read morecustomer service is abysmal, and they never deliver when they say they will. For context: we placed our order three weeks ago and still haven't received a delivery. Under their "new terms," you're required to pay in full upfront--yet they completely fail to deliver on their end. This isn't a one-off issue; it happens every single time. Missed delivery dates are the norm, not the exception, and customer service offers nothing but excuses. Now our tank is nearly empty, and we're about to be hit with snow and ice this weekend. Their explanation? "Over-scheduling"--the same tired excuse they always use. But somehow, if you're willing to pay an extra $300, they can suddenly "rush" the delivery. That's not a service model; that's a shake-down. This feels like a scam. And it's honestly embarrassing that the company is called AmeriGas--because there's nothing remotely customer-focused, reliable, or accountable about how they operate.

This company is the worst They ask for you to pay on line…read morewhich I do Then on the due date they send a new invoice saying you are late I know this review will not change their method of insulting their customers but I needed to vent

I rate Duke Energy three stars. It's OK…read more We've been Duke Energy customers in Chapel Hill since June 2020, so for about four years now. I also have a residence in Atlanta and have been a Georgia Power customer there since 2001, at two different Atlanta homes. My three-star rating for Duke Energy is based on comparisons of my experiences between Duke Energy and Georgia Power. It comes down to two main things: 1. I've experienced way more power outages with Duke Energy than with Georgia Power. It's not even close. There have been more outages in four years with Duke Energy than in 23 years with Georgia Power. I know there are many factors that can make some homes more susceptible to outages than others. The places I've lived in Atlanta are more urban and dense than where we live in Chapel Hill, but Chapel Hill isn't in the boonies either. In Chapel Hill, we live close to I-40, apartment complexes, shopping centers, and office parks. Also, the terrain and weather in Chapel Hill and Atlanta are similar. Therefore, it comes down to Duke Energy's grid simply being not as reliable as Georgia Power's. Duke Energy also has a lot of random power blips, which is annoying. 2. When there's a power outage, Duke Energy's mean time to repair is poor. I've experienced multiple outages where it took several hours per outage for power to be restored. On August 15-16, 2023, it took about 24 hours for power to be restored. I lost over a full workday because of it. Because I've experienced so many outages over the last four years, I've grown accustomed to the company's outage alerts, their online outage map, and I even follow Duke Energy employee Jeff Brooks on X (Twitter) for outage information: https://x.com/DE_JeffB Again, in 23 years with Georgia Power at two different homes, I can't recall experiencing any sort of extended outage. If there even is an outage, most of the time, it's just a blip. And I haven't gotten familiar with any of Georgia Power's outage alerts or tools -- because I haven't had to. As a retail customer, Duke Energy has had slightly lower electricity bills than Georgia Power. However, the difference is on the order of magnitude of about 1¢/kWh (not significant). Also, Duke Energy sent us a "free" box of 16 energy-efficient LED light bulbs (9W soft white, 60W equivalent) for being new subscribers back in 2020. That was nice. After four years, I've used seven of the 16 bulbs. We live near the Chapel Hill-Durham border, which is also near the Orange County-Durham County border. These two Triangle cities and counties, along with other Triangle cities and counties (e.g., Raleigh, Wake County, Chatham County) are in Duke Energy Carolinas and Duke Energy Progress overlapped territories. Duke Energy Carolinas is the old Duke Power that I grew up knowing in Guilford County. Duke Energy Progress is the old Progress Energy, which was the combination of the old Carolina Power & Light (headquartered in Raleigh) and Florida Power Corporation. The old Duke Power was and Duke Energy today is headquartered in Charlotte. According to our apartment's management, our complex is served by DEP. This Yelp listing is for Duke Energy's headquarters in Charlotte. It's where we've sent our payments. There's also a Yelp listing for Duke Energy in Durham here: https://www.yelp.com/biz/duke-energy-durham

I have recently moved to Waxhaw and Blaire Greene has been the most amazing rep ever! I'm so…read morethankful for her kindness and efficiency in all aspects of our transition!

From the owner: Powering Your Life…read more Union Power Cooperative is an electric distribution cooperative headquartered in Monroe, NC. We serve more than 72,000 member accounts in Union, Stanly, Cabarrus, Mecklenburg and Rowan counties and have more than 100 employees. The Cooperative is a not-for-profit organization incorporated in 1939. We have approximately 5,900 miles of energized distribution and transmission lines, 23 substations and 3 breaker stations and purchase wholesale power from the North Carolina Electric Membership Corporation (NCEMC).

Everything!!! Google…read moreNest Thermostat, won't stop blowing hot air, it reached 81 in our house, it's 42 outside and we are sitting here with all the windows open! Called Duke, transferred 3x's only to be up sold and told to Email their vendor..... yes, email THEIR VENDOR wtf???? Zero 000000 stars

During the wind storm we had last weekend, Duke absolutely dropped the ball. Below is my experience…read moreas well as pictures of live wires blocking roadways for almost 30 hours unattended. #1 - the power was out for a total of 44 hours, which is completely unacceptable especially when other people 1/8th of the mile down the road were back up within 7 hours.We werent even provided with any updates and the time was stuck at 10:00 on 3/3/23 as expected time to be resolved, even after we went past that time frame. #2- It took over 27 hours for anyone from the power company to even show up in my area to take a look at anything. Power was lost at 2:30pm on 3/3/23 and the first time I saw anyone out here was at 5:00pm on 3/4/23. Also during this entire time, live power lines were laying in the middle of the roadway as a hazard to have to navigate around to get out of the neighborhood which is absolutely insane. I have pictures to prove this if you would like to see them. #3 - we were finally alerted at 6:00pm on 3/4/23 that the power was restored. We headed home only to find that that was a LIE. Power was still off. We had to re report the outage and was then told it would be noon on 3/5/23 before it would be restored. (finally was restored around 10:30am on 3/5/23 44 hours after outage started). Also, we as of this time, we were the only road in all of canton without power according to the outage map. Why did no one come back until the next day? #4 - due to having no power/heat during wintertime, we had to have a two night stay in a hotel because we have an infant child that cannot stay in that environment. That cost almost $350 itself #5 - due to the power being off for so long, $400 worth of food was spoiled and had to be transported to the dump At the end of the day, we were lied to, forgot about, left with dangerous hazards, and over $750 out of pocket. I am contemplating taking this story to WLOS or another media outlet as this is ridiculous and no one else should have to go through this and Duke should be held accountable to higher standards than what we received as loyal paying customers.

Just to update my previous review. These guys did d a great job with removing junk…read more HOWEVER, they were paid to do some work on a garage at the same location and partially completed the work and said they would be back on Monday. That was a Monday over 2 months ago And still nothing from them. At least 8 messages left and they refuse to respond. Key learning is don't pay these guys anything until every last piece is picked up or every nail hammered. Sad thing is they were paid about $50 more than quote for the junk removal. HIRE SOMEONE ELSE!

From the owner: I am a hard working loyal person and I love landscaping and love to work and we will do anything…read moreyou ask no matter what the job is anything you ask for we will do. We can do landscaping, utility work, tree work, and haul of trash and clean homes for you.