What a nightmare. Their new employee was crazy with the skid steer, destroying my septic tank…read morecover, breaking 2 large sections of the driveway, gouging my red oak tree, busting 3 sprinkler lines, and scraping 3" of old soil, only to replace it with 1/2" of topsoil, so now I have a sunken yard. It's taken more than 2 months to get everything done, and it still isn't working right. The control box in front was not properly installed, so now I have a heavy leak, and was told I would have to pay extra for them to fix it. Ha! You think I'd ever call them again? After 30 years as a real estate broker, and dealing with all kinds of landscapers, Pristine wins the award for the worst.

Update 9/14/24: I reported this company to BBB and then the owner Josh started contacting me again…read more THIS WEEK 9/10 He finally brought out more sod. However, he did NOT bring enough to replace all the dead original sod he installed. Also, he did NOT fix the poor ground prep in a large are by my fence gate that his crew did NOT prep originally and left the flag stones and decomposed granite in ground. His crew on 9/10 laid new sod over this area & over flagstones again. He was contracted to clean this area up and prep for new sod removing decomposed granite & flagstones & Josh did NOT both times! So this new sod will die unless me the customer digs it all out and relays the sod. His crew cut more off my front trees that did NOT need it. There were contracted to cut the back trees. None of the crew in 9/10 spoke English at all & did not understand me. Josh did NOT show up as usual to suppervise or send any crew leaders to make sure the work was done correctly. JOSH HAS NO CONCERN TO DO A JOB CORRECTLY OR AS CONTRACTED So tree cutting in backyard was still NOT done per contract Texas Sage bush was still NOT dug up and moved per contract Front gutters are still crooked. Not fixed at all. JOSH REFUSES TO FIX IT Josh refused to make the wobbly fence stable by adding more post and refused to add a 3rd gate hinge. He did fix 1 of the boards on the lattice at the top but we had to fix the other 2 that were coming off. JOSH REFUSES TO FIX THE FENCE TO MAKE IT STABLE OR WORTH $18k he charged for it The fence subcontractor told me Josh was to pay him $5k for the fence build NOT $18k (not sure if Josh paid him or not) that is why the fence guy refused to fix anything on my game, he told me you got $5k fence and that's all he is doing. JOSH IS DISHONEST AND DOES CRAPY WORK. HE DEMANDS PAYMENT UP FRONT TO SCHEDULE, then more UPFRONT BEFORE HE STARTS WORK & PAYMENT EVERY WEEK BEFORE WORK IS COMPLETED. He will hold off on the last few thousand knowing he has already scammed you out of your money & not done quality work. He will keep saying he is showing up to fix work not done correctly, he will say materials are delayed, his crew manager Chris will tell you he is in the hospital when he is not just to delay you and push you off. Then they will block you. So do NOT do business with this company. Look him up because he has 3 different companies and all run this way If you have a contract with his company make sure you don't pay up front like he demands. He does not pay for any supplies up front. He makes his subcontractors pay for all their supplies and doesn't pay them until afterwards. If he even pays them at all. 2 subcontractors were not paid on my Reno and came to my door asking for payment since Josh & Chris refused to pay them and blocked their calls also. With my help pushing back on this company and reporting them to BBB these 2 hard working subcontractors reported to me this week they were finally paid on 9/10 the same day Josh came out with sod & same day Josh reported to BBB all subcontractors were paid in full. These 2 subcontractors jobs were done 30 days ago SO THEY SHOULD HAVE BEEN PAID THEN! Josh has also NOT shown up to do a final walk through inspecting the work with me the customer as port. He is just demanding I pay final bill (which has not been sent) plus daily late fees. This guy is a jock and a SCAMMER . He won't show his face or take your calls. He only shows up for payments https://pristinelandscapingandlighting.com/

We were looking for a blueberry plant & we couldn't locate one. We asked an employee & she…read moreexplained why they currently didn't have any. She offered to check on it & let us know if she could find any for a fair price. 2 days later she called with an answer. What' wonderful customer service. Above and beyond.

This place has an all sales final policy. There was one guy I think he did irrigation. He was very…read moreknowledgeable and helpful picking out my magnolia tree. I was told I would get a call the following week after my purchase - that did not occur. I had to call them. They told me it was raining and they'll do it next week. I called them on Tuesday of the following week because nobody reached out; they are very unorganized. They do not have a time /day they give you. They just show up and call you right before they come. The couple times I did call and I think I spoke to the owner he does not know how to provide customer service. He was irritated with my questions. I just wanted to be on a schedule to get my tree replaced. They got my money already. This place is super expensive. I do love my tree though.

Three stars for responding and being honest but they declined to even take on a new customer at…read morethis time because they are so busy. They could've scheduled me out however long they needed and I would wait, but that option wasn't explored at all. They don't want your business.

We hired Arrowbrooke Landscapes to handle our weekly lawn maintenance almost two years ago and…read morethey've done a great job since. They make it simple and automated, so I literally don't even think about it anymore. But I knew their specialty was patios and landscaping, so we reached out when we were ready to do more with our backyard. They've been super booked this summer, but were able to fit us in. The concrete patio they installed looks incredible. We love the space it created for our kids to play and for us to enjoy. It's so nice to have a space outdoors where we can entertain and be proud of how it looks. During the patio process, they let us bring our own drawings and ideas to the table, and guided us according to the best practices they know so well. They went over and above, allowing us to add some additional space and came back to add sod in some places where the yard grade had changed and drainage needed to be adjusted. Both at no extra cost. Cole and his team know their stuff, they're honest, fair, upfront and who I'll call for any landscaping needs.

Just got the house not too long ago and noticed it had 3 giant weeds growing in front and back of…read morethe house that's too close to the foundation. Rogelio was responsive to all my questions and communicative-- he responds quickly to messages and wont leave you on read and will politely let you know he'll respond later. Him and his team was able to remove 3 giant weeds growing on my front and back of the house. They also cleaned up the flowerbeds along as well. I think the value of it was fair and not overpriced. He didn't ask me to put a deposit to schedule the work and told me to pay after the job is done. Before and after pics attached with how big the weeds were. Will def keep RC landscape next time when I know/have a plan on what I want to do with the front and backyard.

Rogelio and his team are highly skilled and knowledgeable landscapers. They will consult with you…read moreand provide guidance on plants to use that are low maintenance as well as seasonal. They work fast and are very professional. I highly recommend this company. You will not be disappointed.

I recently hired this landscaping company and couldn't be happier with the results. The team was…read moreprofessional, punctual, and paid great attention to detail from start to finish. They transformed my yard beautifully and exceeded my expectations. Communication was excellent throughout the entire process, and they made sure everything was completed exactly as requested. Their workmanship, reliability, and customer service truly set them apart. I highly recommend them to anyone looking for quality landscaping services. I will definitely be using them again for future projects!

After talking to multiple backyard design companies, I met with Leo from Luxe landscapes to get a…read morequote for my backyard turf design and installation to get an understanding of what it my backyard could look like and the associated cost of the project. I was delightfully surprised with his teams creativity with recommending design ideas, helpfulness and the transparency with the delivery timelines and the budget in which my backyard could be turned into a escape for my friends and family. Needless to say Leo and his team completed the project with quality and within the timeline he had projected. Highly Recommended and trusted contractor I've worked with in my 30 years of owning a home! Thanks Leo and team!

Not worth considering!!!!! Unprofessional and non-responsive. Was recommended by neighbors,…read moremessaged asking for visit and quote for lawn care. Owner/operator asked for address and pictures. Sent within few hours. One week later I asked if I was going to be given a quote. Contact said since it had rained last 3 days no time. (No reason given for four days prior.) I would think a lawn service wouldn't be doing that much work during rain. Good time to do follow ups? He quoted me on few things - few hundred dollars worth. I agreed. Five days later - crickets. No response, no scheduling. Good they don't need my business.

Reached out for Holiday lighting installation. I was given a very detailed quote with a lot of…read moreoptions. Once I confirmed the service I wanted- The team showed up within a few days and got me all decked out in Christmas lights and the service is comprehensive for install, maintenance and take down.

Austin was GREAT to work with and I highly recommend hiring him. I hired him for a full yard clean…read moreup that was not well looked after by tenants for many years :-( He's Very reliable, fair pricing, good detailed quote and communication too. The job was done as expected, in record time! He showed up with 2 other guys and knocked things out really quickly. Here are some of the before and after pics he sent me after the job. Really happy with them and will use again!

Super nice family owned business. Quick to return calls and…read morepriced reasonable! The work is impressive.