I visited a U-Haul location earlier today to pick up a reservation, and the experience was extremely disappointing. I understood and acknowledged that I could not use the temporary paper license issued by the DMV. However, from the very beginning, the employee (Debra) was rude and dismissive. Her tone and demeanor made it clear that she did not want to assist me or my friend. She contacted someone named Mark Jones, and before anything could be resolved, I told her we were willing to leave and return with my friend's valid physical license. Instead of working with us, she insisted that I cancel my reservation and create a new one online. When I explained that I did not have a cancellation link and that she should be able to cancel it from her system, she became even more unprofessional and snotty in her response. Due to the poor treatment, I chose to leave and go to another U-Haul location. At that location, the representative was helpful, respectful, and able to assist me properly. Unfortunately, I later found out that Debra and Mark Jones had flagged me for "misuse of equipment," despite the fact that I never rented or used any equipment from their location or even rented a U-Haul in my life. I wasted 3 hrs of my only day off from school and work trying to fix this and even called corporate as I literally did nothing wrong. I have never experienced such judgmental and unprofessional behavior over something as simple as not having a physical license on hand. There was no reason for assumptions to be made about my character, and the way I was treated was unacceptable. I have worked in customer service for years and even managed one of the best spas in Nashville and could never treat anyone like that or make an assumption based on something so little to the point they are banned for doing nothing. Because of this experience, I will not be returning to this location and would not recommend it to others. read more

The staff was very willing to work with me! I had a very unexpected move that came up, and they helped me out of a very tight spot!

I reserved on line then went in to complete the rental. Cherrie was fantastic! Literally some of the best customer service I have gotten in a while. She was polite, had a great attitude and was very thorough with any details. read more

Pics attached are the door to my broken in and entered unit, and of the covered up security camera in the hallway. Do not ever rent out a unit or form a rehearsal space at Abbott West (3020 Charlotte Ave). I rent out a 10'x15' climate-controlled unit to hold band rehearsals, and received a call from the office on January 15th, telling me how our unit got broken into, along with approximately 50 other units. Having conspicuous cameras all around the campus and inside each climate controlled building, I figured that they could have used the footage and presented some evidence to the cops. I was wrong. Their outdoor cameras don't work, even though they advertise that they are a secure facility. Do you want to know how robbers were able to drive undetected into the facility and break into 50 different units? The front and only gate has been left open 24 hours a day, for MONTHS! I asked them about this concern before I moved in, and they stated how the gate company was behind on their repairs. This is where Abbott West feels their security responsibilities end. They keep the front gate in a fixed position all the way open, they do not hire security to post up at the entrance at night (often a time where bands are able to meet up and rehearse), their cameras do not work, and they overcharge you to occupy a "climate-controlled" unit! They keep their climate-controlled units at 54 degrees, telling me that any more than 60 degrees would cost them too much money. What a joke. The unit stayed at 54 degrees from the beginning of fall, until I called and asked them to bump it up at the end of December. 6 degrees was all they were able to spare. What an insult to someone who is paying $292 every thirty days. I have paid an estimated $4,236 to these people over the past two years (had a climate controlled unit for a year prior to covid), and apparently they feel that 54 degrees and no security is the "value" they bring to the table for that amount. When I asked what Abbott West was planning to do about the break-in, they told me they replaced the latch and lock on our unit, and that was all. I sent an email stating that I would like to see 3 months of free rent, they said no and that's all they could do about it. I went down to the office and asked for one free month of rent due to them not meeting their minimum responsibilities of being a "secure facility", and Dale said there's nothing they were willing to do about it, and if I don't like it, I could move out. I left and inspected my unit again before going back home, and I discovered that Abbott West STILL hasn't taken down the laminate piece of paper the robbers used to cover up the cameras!!! Refer to the pics I posted. The break-in happened January 14-15, and the pics were taken on 1/24. So here we are. I am moving out due to Abbott West's negligence of security, the treatment of their customers, and for major overall operational flaws in their business model. If you are in a band and feel that risking your personal safety while in a nighttime rehearsal is okay; or if you'd like to store your stuff in a facility with no gates and only a padlock on your door as the security, I highly recommend Abbott West. If you value your hard earned money and want a place that will provide adequate security and safety, go anywhere else. read more

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I had a pipe burst over my storage unit TWICE while renting from Absolute Management / Abbott Storage. They are slow to react; water poured into my unit for two days AFTER they knew about it! They offered no assistance nor financial compensation for lost items. No one was even onsite to assist! Terrible, asleep-at-the-wheel management. Your items WILL NOT BE SECURE at an Absolute Management site. BEWARE. read more

I rented 2 units here and one I had for 1 year. This is the cleanest storage unit facility I've ever rented from. We had an indoor, climate controlled room for $135 a month. I think it was a 10x10. I read another review that said this was expensive but I think for the convenience of renting a unit in the city it's not too expensive. Plus it's climate controlled! I don't know how they keep their bugs and rodents out of there but when I moved my stuff out this past weekend, there were no spider webs or anything gross on any of my stuff. They really take care of the place. The employees have always been helpful and nice whenever I needed anything. If I ever need to rent another unit I would definitely choose them again. read more

This is a great place to store your belongings! The staff is friendly and informative. They have MUSIC ROOMS, they are super cool!!! The facility is clean. I would recommend this as your preferred storage in the Nashville area! read more

Abbott West Self Storage - They employ local artists to come and refresh the wall all of the time! This is my favorite one so far! - Self Storage Near Me - Nashville, Tennessee

I made a reservation on the first of the month for a storage unit over the phone after being encouraged by a customer service rep that I would get a better deal. I never received a confirmation and it's taken 2 weeks to actually speak to someone on the phone only to be told that they aren't taking reservations and they don't have any units in the size I reserved. They found my reservation, tried to get me to book a larger unit, wouldn't work with me on price even though it was their fault that their customer service reps aren't being trained properly/told about changes. Do better. read more

Apparently according to the reviews is been more than eight years and nothing has changed. This place sucks the life out of your prized possessions. The staff has had no mercy on my account and have added extra fees, extra fees, extra fees thank you so much Abbot West self storage you should really reconsider a different business model. I know the units, your units are way too expensive and they're not adequately weatherproofed. Your rehearsal spaces are mildewed and nasty. Your require insurance is shit($9 down the drain each month)........... I am currently removing what's left of my things. All my fine furniture is ruined. You should be ashamed. Please feel free to contact me about this review. I look forward to giving you a piece of my mind and accepting any grievances you'll allow. Your one of the few places that has ever not lived up to my standards. How can you not live up to my low standards? You gotta be pretty low. This review is shared on Google also. read more

My unit leaked in a big rainfall. Water from the roof came down the back wall and ruined my new mattresses. I was told this was not covered. Really? I'm paying for a leaking unit? That makes sense! read more

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Storage unit was just broken into with thousands of dollars of belongings stolen. I was never informed of the break in NOR does this company have any video footage of the incident. They claim that their cameras only go back 7 days. DO NOT STORE YOUR BELONGINGS AT THE STORAGE FACILITY!!!! NOT secure. When I found the unit broken into, the manager was rude and sarcastic saying it was my fault I didn't look at the email that he sent ( which he NEVER sent). This is devastating!!!!!! Please look around before getting a unit!!!! This place should be shut down. We will be taking legal action!!!!!! I had to give a star to post but it DOES NOT deserve any stars!!!! read more

I've been storing my belongings at this unit for 2 years while I travel working as a nurse during the pandemic. I asked my mom to get something out of storage for me and she found it had a new lock. She asked the person in the office and he informed her it had been broken into. All of my boxes had been rummaged through. They DID NOT CALL OR EMAIL ME to notify me of the break in. When I called to find out what happened, they told me 60 units were broken into weeks before. That they were just now talking to the police about it. It was "two men in hoodies and they really didn't take much". This is completely unacceptable and I will be removing my belongings as soon as possible. Not to mention on top of this extremely poor service with no security, the price keeps escalating without notice. I cannot believe this place gets away with what they do. Please take caution and use another facility. Zero stars. read more

Perfect Example of Excellent customer service, The employee who assisted me helped me understand everything I was having trouble understanding, very nice storage size also ..I would definitely recommend it to family and friends read more

BED BUG INFESTED rated below 1 star if possible We just removed our items from the unit & everything was filled with bed bugs! We have never had them prior to using this storage facility & they only arrived when we returned items that had been stored in the unit at this location. My son & I have permanent scaring from the bites, but we all have bites. We have had to dispose of two memory foam mattresses that were infected in our home, clean everything numerous times, we have closed off part of our home where the infestation was the worst, mental & physical damage, leave our home for 6-8 hours each time the home was treated & pay for extermination in excess of $3000! All this & we had their insurance. No customer service. This place may look clean but it's infested & you should be warned!!! read more

My husband and I went to the Abbott storage facility in February to make sure we could secure a unit for my daughters car and boxes when she moved out of her dorm in May. Well we got to Nashville yesterday and called to let them know we were coming to move everything in and they said "sorry we don't have a unit for you. This was crazy, they barely apologized and did nothing to help us. My husband suggested giving us a bigger unit, we got no response. read more

I just moved to Nashville in January and got a 10x10 unit for about 130/month - climate controlled and safe. Worth it. I could access my unit any time day or night. Every time I went into the office to make a payment, the staff were warm and kind and efficient. When I went to leave, they made an error after I vacated by sending a late notice. When I called to clear it up, they got back to me within 10 minutes and were professional, apologetic and fixed the error immediately. As far as self storage facilities go, these guys seem to have their stuff together. read more

The staff is very unprofessional and despite them bragging about improvements, it is still dark and nasty and freakin expensive!!!