UPDATED REVIEW: unprofessional, inappropriate, disappointing…read more
To give an update after my terrible haircut and the follow up, the salon owner, Amanda, reached out to me through both the Vagaro and Yelp reviews I left. Once again, I was so hopeful that things would be fixed after Taylor completely botched my bangs, but it turned out to be one of the worst experiences I've ever had (both with the haircut and the follow up).
I'm so so disappointed that this was my experience with a supposedly great salon, but after the way Taylor, the stylist, butchered my bangs and how Amanda, the salon owner, not only talked to me but also how she handled the whole situation has been incredibly appalling and upsetting.
For a quick timeline: I got a horrible haircut (see photos) that left me crying all weekend to the point I had to purchase fake clip in bangs, the salon owner left a comment on my original Yelp review that I had to report and get removed (the comment from her you see now is the 2nd one she posted), I no longer felt safe nor comfortable going back to the salon, the salon owner refused to refund me, she then blocked me on from messaging their social media business account and my phone number from calling, we never settled the matter, and Taylor the stylist also blocked me.
Unfortunately that's where this story ends: with no refund, no answers, and no bangs. Below is my original review with no edits or changes.
ORIGINAL REVIEW:
I was so incredibly hopeful going into this appointment, but when I saw my actual haircut I just about burst into tears (of unhappiness and disappointment).
The initial appointment request and follow up communication/service was exquisite, hence my high hopes. They asked for reference photos, appointment goals, and general questions about my hair. After I put in the request one of their employees followed up with times/dates I would prefer, which was a nice touch.
Now going into the actual appointment, they were all very kind and sweet, and the salon itself seemed clean. I asked my stylist, Taylor, her thoughts on what would suit my hair after telling her my initial ideas/goals (cutting off dead ends, trimming my bangs a bit, and adding longer face framing pieces).
She assured me fringe bangs would look great and started with a rough cut while my hair was dry.
Atter that, she shampooed my hair and cut the rest while my hair was wet. Up until the end, it seemed as if she knew what she was doing, but when I actually got a close look at my bangs, it was quite apparent she has zero bang cutting experience.
Photos attached of my reference pictures vs what I actually received, and how my hair used to look before this unfortunate botch haircut.