We bought a third car and never drive our BMW X3. It's not that we didn't love it, we just don't…read moredrive as much. We both work from home and our big adventure now is a 3 mile trip to Publix. So we decided to sell the SUV. Mind you a car that just sat in the air conditioned garage. A car I just had ceramic coated. A car that literally doesn't have a ding or dent anywhere. And miles do low I'm embarrassed to even mention. It's cherry. This is our third car over the years we sold to Carmax. Again, such a smooth process. Gabrielle helps us and we were out of there in about 20 minutes. If you want a fair price and a stress free process--check out Carmax.

Wish I can give 0 stars. I rarely leave negative reviews, but our experience with Jose at CarMax…read moreFt. Myers was incredibly disappointing. My fiancé and I came in ready to purchase a vehicle with a signed PSECU AutoDraft in hand. The only complication was that the co-signer was out of state. We were repeatedly told by Jose that there was "nothing we could do" unless we financed through CarMax. He claimed their e-sign system had been down for a month and insisted our only option was to switch financing. Not wanting to give up our 5% credit union loan without exploring other options, we left and started making calls ourselves. To our surprise, another CarMax location in Naples immediately offered solutions, including remote e-signatures and even FedExing documents if needed. That was incredibly frustrating to hear after being told so definitively that there were no alternatives. It made us feel like our outside financing wasn't being respected and that we were being pushed toward CarMax financing instead. As a pregnant customer trying to secure a safe family vehicle before our baby arrives, this experience added unnecessary stress to an already emotional and time-sensitive purchase. We understand policies exist, but the lack of effort to explore solutions or advocate for us was disappointing. I hope CarMax Ft. Myers better trains its staff on available options for customers using outside financing, because no customer should have to call another location to receive the help and answers they should have been given in the first place.

The staff there wow I was amazed how kind they were and helpful through my oil change process thank…read moreyou

NEVER do business with this SHAM of a dealership !! Their word means nothing!…read more After reading all of the one star reviews, I feel like my problem is small compared to the others, which are horrible experiences! Mine focuses more on TRUSTING someone's WORD! While sitting in the finance guy's office and signing the lease contract a year ago, I was promised an additional two oil change services totaling 4. because I mentioned t him that my previous 3 yr. lease had all the services covered and that two was not a lot for a 3 year lease, so I was pleased he offered me an additional two. Forward a year later, at the second oil change appt. i learned it was my final complimentary one. I said that can't be correct so that's when I went directly to speak to the person who promised me that which was the finance guy Dave. He was nowhere to be found that day so I returned the following day, again nowhere to be found. but a call was put into him while I was standing right there and he did not even want to speak to me to ask what I needed from him. I was just told he was off that day too. ( most likely he was in the back office and didn't want to be bothered . a week goes by and I received a text message from the dealership, congratulating me for my first year anniversary and asked me if I was happy and if there was anything they could do for me ) so now I returned for the third time, and I was getting assistance from my original sales person, who seemed concerned about my situation, and he went in to speak to Dave the finance guy and came back to tell me that I would be getting a written IOU (as they call it) for the 2 oil changes , but had to wait for Dave to be done with a client so he could print it out. ... so now I'm sitting there for I hour and 45 min waiting and then I finally had to leave. I texted my sales guy to just have him print it out when convenient and I would return tomorrow to get it. So now I'm back today and the fourth visit ends up in this horrible scene at the dealership with the finance guy Dave, (who claims he never made that promise, ..LIAR,) and if he did, he couldn't do anything because there was an ownership change in the dealership since last year) I'm not making this shit up! and also his boss Abe and the big GM Ryan Gambill (who states that there was no ownership change and he doesn't know why Dave said that...LIARS ) standing over me waving a blank IOU paper in my face , telling me that if they did promise me that, that I would've HAD a written IOU from them ....which I did not have!! All this overkill to save 2 oil changes equivalent to $120 instead of making good on a promise!! SMH ‍ And then when I asked them to just honor what was verbally promised, ( thats when the gaslighting began.) Ryan asked why I didn't get an IOU from my salesman in writing before I sat with the finance guy ...which by the way I DIDNT KNOW that IOU's even existed! I told him "How could I ask for something I didn't know about ? " And then he said " the finance guy didn't have authority to offer that in the first place" , AGAIN that is something I would NOT HAVE KNOWN and then says "there was nothing they could do" because it was not in my contract and I COULDN'T PROVE I was promised anything ! So when I told Ryan that I would not be giving them any more of my business, he said "what business ? you're trying to get something for free !!" RYAN, It's about HONORING YOUR WORD! You are a terrible GM, you treat your customers like crap! You did nothing to diffuse or offer me any consideration today! I had better things to do than spend my day arguing with you jerks!! I'm regret the day I ever stepped foot in this dealership and gave you $5000 down payment on a lease!! So KIA OF CAPE CORAL..YOU will not have any more of my business moving forward. You'll have to drag me over burning coals before I take my car back to this place !! And you will not have the opportunity to get this car back as I will sell it to another dealership!! **SO I WOULD SAY IN THE FUTURE HAVE THEM GIVE YOU EVERYTHING THEY PROMISED IN WRITING, RECORD OR VIDEOTAPE ANY DEALS YOU MIGHT HAVE WITH THESE PEOPLE , IF YOU DECIDE TO BUY OR LEASE A CAR, because once you're out the door, and they GOT YOUR MONEY they could care less about you!! THEY ARE A BUNCH OF LIARS!!!

Bought a 2012 Ford Transit Connect with a 126,000 on it for 5k. Drove it for 5 yrs. Great used car…read moredealer to work with! Reputable.

From the moment I spoke to Andrew D. regarding an issue with our vehicle, I knew I would be given…read morecorrect information as well as the best service. The initial phone call was answered by AI, but once I got past speaking with "Sophia", everything went smoothly. Andrew was able to get the vehicle looked at right away instead of days later, as reported by AI. I was kept in the loop of when it was being looked at and the issues found. Eugene H. fixed the issues in record time and the vehicle was finished the same day it was towed to Cape Coral Jeep. He even sent a video of the car and what was found to be the issue. Usually, things don't go as planned and issues arise, but Andrew and Eugene made the process run smoothly. Highly recommend this dynamic duo.

Since purchasing the vehicle there was a consistent whining noise with the car, found out after my…read morethird trip to a mechanic that the rear differential's need to be replaced entirely. I will be without a car for nearly a month all together. Again, terrible way to treat customers paying so much money.

I'm from out of town and had some minor damage to my car. It was enough that I would not be able to…read morereturn home in a week. Galloway was the closest Ford dealer so I went there in spite of the 1 star reviews on this site. I couldn't have been happier. Had no clue where to go as they have multiple buildings. Stopped in at the first one and met a woman at the desk who was friendly and guided me where to go. The next stop they all were most accommodating and in an effort to resolve my issue in the shortest amount of time since I had no reservation sent me to their quick lane building where Mauricio came to greet me. Basically took me under his wing as he looked things over, took me to his office and gave me a quote. I had to leave my vehicle while they ordered the parts and delivered the following day. Was given a ride in their free shuttle back to where I was staying in Cape Coral. Was called the next morning around 8:30 or so that it was complete and ready for pickup. They offered to come and get me but a friend gave me a ride over. Everything went so smoothly and my contact couldn't have been better. Thanks to all that helped which could have gone much much worse.

Joseph Sansonetti in service has always gone above and beyond for any of my service needs.read more

Been going here for years and family has been going here for decades…read more Honest and know vehicles inside and out. High quality service and parts. Things done right, value for what you spend. Always check out car and level fluid's off. Thank you

Always go with a NAPA certified shop .They charged me, I mean, they attempted to charge me almost…read more$400 to put a $70 power steering pump on a pick up truck. And they gave it back to me leaking. After three attempts to get it fixed which they made me wait several days for each appointment. I fixed it myself and demanded a return of my money. If you can't change that power steering pump out in less than 30 minutes, it's an easy job if you've done it before you can do it in less than 10.