We bought a third car and never drive our BMW X3. It's not that we didn't love it, we just don't…read moredrive as much. We both work from home and our big adventure now is a 3 mile trip to Publix. So we decided to sell the SUV. Mind you a car that just sat in the air conditioned garage. A car I just had ceramic coated. A car that literally doesn't have a ding or dent anywhere. And miles do low I'm embarrassed to even mention. It's cherry. This is our third car over the years we sold to Carmax. Again, such a smooth process. Gabrielle helps us and we were out of there in about 20 minutes. If you want a fair price and a stress free process--check out Carmax.

Wish I can give 0 stars. I rarely leave negative reviews, but our experience with Jose at CarMax…read moreFt. Myers was incredibly disappointing. My fiancé and I came in ready to purchase a vehicle with a signed PSECU AutoDraft in hand. The only complication was that the co-signer was out of state. We were repeatedly told by Jose that there was "nothing we could do" unless we financed through CarMax. He claimed their e-sign system had been down for a month and insisted our only option was to switch financing. Not wanting to give up our 5% credit union loan without exploring other options, we left and started making calls ourselves. To our surprise, another CarMax location in Naples immediately offered solutions, including remote e-signatures and even FedExing documents if needed. That was incredibly frustrating to hear after being told so definitively that there were no alternatives. It made us feel like our outside financing wasn't being respected and that we were being pushed toward CarMax financing instead. As a pregnant customer trying to secure a safe family vehicle before our baby arrives, this experience added unnecessary stress to an already emotional and time-sensitive purchase. We understand policies exist, but the lack of effort to explore solutions or advocate for us was disappointing. I hope CarMax Ft. Myers better trains its staff on available options for customers using outside financing, because no customer should have to call another location to receive the help and answers they should have been given in the first place.

My husband and I had a great experience purchasing our new vehicle from Kia! Hassan was…read moreprofessional, responsive, and made the entire process smooth and stress-free. He was knowledgeable, attentive, and made sure we felt comfortable every step of the way. We truly appreciated the excellent customer service and would absolutely purchase from Hassan again. If you're looking for a great car-buying experience, we highly recommend asking for Hassan!

NEVER do business with this SHAM of a dealership !! Their word means nothing!…read more After reading all of the one star reviews, I feel like my problem is small compared to the others, which are horrible experiences! Mine focuses more on TRUSTING someone's WORD! While sitting in the finance guy's office and signing the lease contract a year ago, I was promised an additional two oil change services totaling 4. because I mentioned t him that my previous 3 yr. lease had all the services covered and that two was not a lot for a 3 year lease, so I was pleased he offered me an additional two. Forward a year later, at the second oil change appt. i learned it was my final complimentary one. I said that can't be correct so that's when I went directly to speak to the person who promised me that which was the finance guy Dave. He was nowhere to be found that day so I returned the following day, again nowhere to be found. but a call was put into him while I was standing right there and he did not even want to speak to me to ask what I needed from him. I was just told he was off that day too. ( most likely he was in the back office and didn't want to be bothered . a week goes by and I received a text message from the dealership, congratulating me for my first year anniversary and asked me if I was happy and if there was anything they could do for me ) so now I returned for the third time, and I was getting assistance from my original sales person, who seemed concerned about my situation, and he went in to speak to Dave the finance guy and came back to tell me that I would be getting a written IOU (as they call it) for the 2 oil changes , but had to wait for Dave to be done with a client so he could print it out. ... so now I'm sitting there for I hour and 45 min waiting and then I finally had to leave. I texted my sales guy to just have him print it out when convenient and I would return tomorrow to get it. So now I'm back today and the fourth visit ends up in this horrible scene at the dealership with the finance guy Dave, (who claims he never made that promise, ..LIAR,) and if he did, he couldn't do anything because there was an ownership change in the dealership since last year) I'm not making this shit up! and also his boss Abe and the big GM Ryan Gambill (who states that there was no ownership change and he doesn't know why Dave said that...LIARS ) standing over me waving a blank IOU paper in my face , telling me that if they did promise me that, that I would've HAD a written IOU from them ....which I did not have!! All this overkill to save 2 oil changes equivalent to $120 instead of making good on a promise!! SMH ‍ And then when I asked them to just honor what was verbally promised, ( thats when the gaslighting began.) Ryan asked why I didn't get an IOU from my salesman in writing before I sat with the finance guy ...which by the way I DIDNT KNOW that IOU's even existed! I told him "How could I ask for something I didn't know about ? " And then he said " the finance guy didn't have authority to offer that in the first place" , AGAIN that is something I would NOT HAVE KNOWN and then says "there was nothing they could do" because it was not in my contract and I COULDN'T PROVE I was promised anything ! So when I told Ryan that I would not be giving them any more of my business, he said "what business ? you're trying to get something for free !!" RYAN, It's about HONORING YOUR WORD! You are a terrible GM, you treat your customers like crap! You did nothing to diffuse or offer me any consideration today! I had better things to do than spend my day arguing with you jerks!! I'm regret the day I ever stepped foot in this dealership and gave you $5000 down payment on a lease!! So KIA OF CAPE CORAL..YOU will not have any more of my business moving forward. You'll have to drag me over burning coals before I take my car back to this place !! And you will not have the opportunity to get this car back as I will sell it to another dealership!! **SO I WOULD SAY IN THE FUTURE HAVE THEM GIVE YOU EVERYTHING THEY PROMISED IN WRITING, RECORD OR VIDEOTAPE ANY DEALS YOU MIGHT HAVE WITH THESE PEOPLE , IF YOU DECIDE TO BUY OR LEASE A CAR, because once you're out the door, and they GOT YOUR MONEY they could care less about you!! THEY ARE A BUNCH OF LIARS!!!

Bought a 2012 Ford Transit Connect with a 126,000 on it for 5k. Drove it for 5 yrs. Great used car…read moredealer to work with! Reputable.

Great experience at Cape Coral Chrysler Dodge Jeep Ram! Everyone was friendly, professional, and…read morehelpful, especially Gaston. The whole process was smooth and stress-free. I really appreciate the great customer service and would definitely recommend them!

Micah Scott did a wonderful job helping us buy our new 2026 Jeep Wrangler. It made the process of…read morebuy a vehicle so easy, the easiest and experience ever! I highly recommend buy your next vehicle here.

Absolutely love the Sam Galloway Ford Team! From the shopping experience, the dreaded contract…read moreexperience, to the drive of the lot experience and now my service experiences have been all but INCREDIBLE! I can not express how the Service Department has made my life so much easier when it comes to routine maintenance, etc. they come to my home or office and complete the work and I do not skip a beat with my day! Thank you for this incredible service and I especially appreciate my Service Rep Joe S.

Absolutely worth experience made me drive over three hours as I live in West Palm. They gave me a…read morepromised interest rate that was agreed on pond when I got there they upped the interest rate a half percent and didn't tell me luckily when I looked at the payment, I realized what that happened. I asked him to put it back to the rep Reis. They told me they couldn't do it. Anton know that it was.less then 8 dollars. But it's the pricible. I was promised something else. I walked out and would never recommend this place. Little do they know that I buy fleet vehicles for the company and definitely would not use them

Been going here for years and family has been going here for decades…read more Honest and know vehicles inside and out. High quality service and parts. Things done right, value for what you spend. Always check out car and level fluid's off. Thank you

Always go with a NAPA certified shop .They charged me, I mean, they attempted to charge me almost…read more$400 to put a $70 power steering pump on a pick up truck. And they gave it back to me leaking. After three attempts to get it fixed which they made me wait several days for each appointment. I fixed it myself and demanded a return of my money. If you can't change that power steering pump out in less than 30 minutes, it's an easy job if you've done it before you can do it in less than 10.