Beware, although the staff was great and helpful in Wilmington NC the billing department continues…read moreto bill me for CPAP equipment that I only had for two week, it was not a good fit for me so I returned the CPAP machine in early November. two months later , January I receive a bill for unexplained reason, and realized they charged this to my debt card, with out my authorization I called and explained I returned the CPAP and had documentation of the return in Nov. the only explanation I received was this was a cancelation fee. I put a block on my card.

customer for CPAP supplies do not use this company! I was referred to them by my dr 2025 with…read morenever having to pay out-of-pocket for supplies as I had met my deductible and out-of-pocket fully but suddenly March 2026 I get billed $346 out of the blue with no notification no mail correspondence and no text or email correspondence to let me know this was happening. I ended the relationship with them end October when I changed insurance and that was the last of supplies that I got. I specifically told them on the phone do not charge my credit card and delete it as they would not accept any orders from my dr further and kept deleting them. My dr sent the order to another company that was perfectly willing to do business with me. Customer service is a nightmare and unintelligent and I could not get anyone to talk to That could help me with why I got billed in March 2026 for supplies that I never received. Do not do business with this company. They require you to give them your credit card number so that if your medical insurance doesn't cover billing, they will randomly charge you But for the year of 2025 I was never charged a dime as I had paid my full deductible and out-of-pocket expenses and suddenly in March 2026 they randomly bill me $324. The most I could get from the answering service was they quarterly But if that's the case December ended quarterly and March should not apply and I received nothing from them. Do yourself a favor and do not deal with these people at all. They are a rip off company!

Don't use this home care!!! They have many issues staff. Not showing up! It discuss me that when…read moreyou have been told someone will be coming to help and they don't show. You call the office they have no one. UNACCEPTABLE. THIS OFFICE NEEDS TO BE INVESTED FOR NOT KEEPING STAFF ON THEIR TOES. DO NOT USE THEM.

This company is lousy, unsafe and unethical for too many reasons to list here…read more They can't answer the phone. And if they do, good luck finding someone who can intelligently answer your question. The employees barely speak English! The aids, while very nice and many sincere and competent, are underpaid and consistently abused by the company. And sadly, about half of them, don't show up when you are counting on them. Missing hours, late paychecks, promises to pay mileage when they actually don't, no benefits, and a tyrannical office manager who is only on premise about 5 to 6 hours per week. The owners are gold diggers who are taking advantage of seniors and the current service void in senior care. This is exactly the kind of company that YELP and the Better Business Bureau were designed to protect you from. I do not recommend you work for them. Employees last less than a year there. I do not recommend that you trust your cherished family member to their care. They will end up in the hospital... or worse. And if you are a vendor of any kind, do yourself a favor and cut your ties now before they end up owing you whole lot (more!) money. And you know exactly what I'm talking about because they probably owe you a lot of money...right now. This company will disappoint you on every level and they will do it consistently. It should be illegal for people to operate a company like this.

We went there for SHRINE appointment. The lady took our appointment was very nice and very helpful…read more We got all the information we need for our retirement insurance choices. Hope they continue to offer the service without getting cut by the latest WH administration. The services are vital for the seniors

There customer service was get i was unprepared and not ready but they treated me like a human…read morebeing and not a sloppy unprepared person i respect that greatly they tried everything they could to help and because they helped me when I just didn't have the mental capacity to now im looking forward to our appointment haven't had treatment like that in awhile

FirstLight was a life saver for me! I found them by accident while scrolling on FaceBook on a…read moreparticularly hard caregiving day. At my wit's end, their appeal to caring for the caregiver immediately caught my attention! I filled out the questionnaire and got a quick response from the owner who completely understood my circumstance and knew he could help. And that's just what happened. Within days, FirstLight had identified someone who might be a good fit and she was. Then the pandemic hit and having someone to watch my loved one when I couldn't was invaluable. Unfortunately, that person changed careers and it did take some time to find another good fit, but that new fit was extraordinary. All through the months I worked with FirstLight, they were accessible by phone and definitely on the job in terms of questions or concerns. They are a small agency, which I like, but it can take a bit to find just the right person and for them to be available to a new client. Communication between the alternate caregiver, who was experienced in elder care and familiar with hospice, was direct and consistent. Both Admin and Ownership were always on the other end of the phone. It was a pleasure to find FirstLight, even so late in our journey but they made the final few months easier. Highly recommended!

We have had two short experiences with FirstLight this year, in February and in October/November of…read more2020. Director Girish Lahoty personally handled the application for help for my elderly parents. I am extremely impressed with the kind and professional interaction with my parents who were resistant to support . I also was extremely happy with the quality of the help provided, provided even in these COVID-19 times. Our experience couldn't have been better, and if we need FirstLight again we won't hesitate to apply. I have a masters in nursing and find the FirstLight company to be top notch. Susanna P. RN MSN

Very unprofessional I was hired and left to wonder when I'd receive a client ,instead of Calling me…read moreas a Professional business does. I was told clients passed understandable but then was proceeded to be told the hours available were given to existing Caregivers? ... on that Note I recommend do not try to work here who knows if their paychecks are even on time. Very Rude Caroline...... I would put 0star but I have to rate or it would not go through...StayBlessed A week later she had never called to tell me not only did she hire me but their was no job to hire me for as I was waiting to start work.

When my 96 year old Mother suddenly required hands-on-care during the middle of the Covid 19…read morepandemic, I was at a loss. Thankfully, my daughters knew Caroline H. who works for this agency. After a short hospital stay which disrupted both her diet and memory, Mom needed hands-on help until a room was available in assisted living. It was such a blessing to have Emily G. and Julie R. as the aides Caroline assigned. They pureed her meals, reminded her to take medications, provided mental stimulation and even some physical exercise. One or the other of the aides was in her apartment 7 hours a day 7 days a week for 10 weeks. the care they provided was in every way exceptional and the genuine respect they showed was wonderful since she had already lost so much. And finally, the fact that my previously independent Mom looked forward each day to simply having them arrive is in the end the best testimonial of all. If I ever needed private care again I would look no further than this wonderful agency. Ruth C.

Visiting Angels are great people to work with. They are very responsive to requests and able to…read moreprovide advice and help tailored to our mother's needs.

I use Visiting Angels to look after my mother while I live overseas. So far I am overwhelmed at…read morethe response my mother has had to the quality of care she receives. The people who look after my mother are incredibly kind and loving. We've used other agencies and had other folks in our home that are just there to go through the motions... Visiting Angels provide TRUE companionship for the elderly. They talk, the listen, they care and the respond. Most importantly for me is that I have a great caseworker who keeps me in the loop with things that occur in the house. She is a great resource for suggestions on how to handle tricky situations and also a great resource to coordinate things like food deliveries and other things that take place in the house while I am away. If you are reading this you have a loved one that needs support, it is a stressful situation and you sometimes feel like anything you do will be a mistake. I'm here to say that Visiting Angels eliminated so much of that anxiety for my family. Please engage with them and see how they can do the same for you.

They say they care about the family but don't show it. My brother had been on hospice for…read more11 months and had the same nurse for at least 10 months. He passed away 2 wks ago and we did not hear from her for 10 days. Then she has the balls to send a card with other people that we have no idea who the hell they are. What is wrong with these people, they should not be in this business. She would come in for a visit that lasted maybe 10 mins and when asked how things were it was always the same, " no change". She never involved "the family" in the care plan, didnt even speak to anyone else in the home but me, and i would have to ask. If they had reached out to us in the days of his passing maybe we would feel differently, but nothing, not a peep for 10 days and the only reason she called was for paperwork to be signed. They can wait for it!!! And they are getting no donation......Sorry, this just really hurt

i have had thees peoplpe for a couplle weeks and i an jusst about ready to throwthem ou t the…read moredoor.I am uncompleteerly with the wwy the go about there business here at my home.I got theaqe peoplple as a refreal from a family member which has turned out to be one of thne biggigeets mistakies i have ever made i my life time and hopefulluly last mistake i will have made.anothewr thing they have taken me off of medicines i was on and now i am at the point i do not know what meds to take and what not to take.Yes,the enemy has completed ther course of totally ruinineedthe schedule of meds i am to take dailyi imagine with the amt of people who have been comming in here from ther company this is the total main reason they have screwed up my medication regimem.I am so sorry they ever set inn foot into our door,There days are nimmbered here as i am,very soon tell them to get out of here and ruin someoneslses life and not mine