I want to say many thanks to all the people at the office who answer the phone an give us our…read moreclient's you are all awesome bc I just moved here from PA an started with company an I am getting to know all the beautiful places here in Boston an the nice people here that I really love working here. Many thanks...

I requested an aide one day and never heard from them. I spent a week and a half on the phone with…read morethem to see what was going on. They said I wasn't even in the system, even though Agespan requested an aide for me. They said they would call me back. They didn't. I called several times over a week and a half and got the runaround. Very unorganized and unprofessional company. I was dealing with the Salem, MA office.

Very unprofessional I was hired and left to wonder when I'd receive a client ,instead of Calling me…read moreas a Professional business does. I was told clients passed understandable but then was proceeded to be told the hours available were given to existing Caregivers? ... on that Note I recommend do not try to work here who knows if their paychecks are even on time. Very Rude Caroline...... I would put 0star but I have to rate or it would not go through...StayBlessed A week later she had never called to tell me not only did she hire me but their was no job to hire me for as I was waiting to start work.

When my 96 year old Mother suddenly required hands-on-care during the middle of the Covid 19…read morepandemic, I was at a loss. Thankfully, my daughters knew Caroline H. who works for this agency. After a short hospital stay which disrupted both her diet and memory, Mom needed hands-on help until a room was available in assisted living. It was such a blessing to have Emily G. and Julie R. as the aides Caroline assigned. They pureed her meals, reminded her to take medications, provided mental stimulation and even some physical exercise. One or the other of the aides was in her apartment 7 hours a day 7 days a week for 10 weeks. the care they provided was in every way exceptional and the genuine respect they showed was wonderful since she had already lost so much. And finally, the fact that my previously independent Mom looked forward each day to simply having them arrive is in the end the best testimonial of all. If I ever needed private care again I would look no further than this wonderful agency. Ruth C.

RUN, hired for overnight care- Alzheimer's parent. caregiver slept all night(cameras), another…read morecaregiver left my fathers home to go to Dunkin, daily shower not given. charged for hours not worked. owner notified "sorry". Care plan and extensive notes left for guidance and not even read. If there was a zero to rate Senior Helpers then that is how I would rate. they will keep your deposit if you do not ask for it back.

Beware! they keep your deposit! Had them as companion care for my wife. Cargiver came about 6 times…read morethen no longer wanted service. according to agrreement signed, deposit was supposed to apply to last invoice. It never was! still debited my account And won't refund my deposit of $320.00!!!! so beware, especially for larger amounts!

The excellent staff at Brookhouse has taken wonderful care of my elderly mother. She can be…read moredifficult and they are very patient with her. She is very happy with the food and activities. The staff keeps us informed about her health and we are so happy to know that she is well cared for.

I would highly recommend Brook Home! it is such a lovely and…read moreinviting home. The staff is amazing. Judy Kane executive Director is so knowledgeable and an asset to Brookhouse Home. Laurie Fullerton Community Relations does an amazing job as well!

Mary and her staff are awesome. We have used her, and her staff, over the years for multiple…read moreelderly relatives, so that they could remain as independent as possible. Mary has an endearing personality, which helps her to befriend all the one that she helps. She is intuitive as well as great at keeping positive, even in the most trying if circumstances. This company has been a godsend to us over the years!

Great and Reliable people. Went above and beyond when I was stuck last minute to make sure we had…read moresomeone to come and help us. Genuine, personable and helpful. Would recommend 100%

I am an Attorney and most of my practice is dealing with the elderly. I benefit by their wisdom,…read morebut I am troubled by what I see in their inherent weaknesses of old age ( mental, physical, etc..) and what uncaring or even worse, unscrupulous people/companies can do under the disguise of elder services. There is only one company that has not only my loyalty, but my full faith and confidence when dealing with, helping, trusting, caring for and even loving old people with dignity and respect..... and that's Joanne MacInnis and her crew at Aberdeen. Take a bow team, this is my review .....

I am so grateful for Aberdeen's diligent and thorough care for my 96-year-old cousin, especially…read moreduring a health crisis over this past weekend. Ordinarily an Aberdeen caregiver is scheduled to be with my cousin just a few mornings per week, and there was no one on duty last Friday when some visiting neighbors became concerned that she was unwell and phoned Aberdeen for help. The Aberdeen Case Manager, Diana Shepherd, promptly rushed over to my cousin's house to check and take care of her. Diana then stayed with my cousin until she could arrange for Aberdeen caregivers to stay with her 24/7 until the health crisis passed. I appreciate that it was not easy to find caregivers on such short notice, and am grateful to those kind caregivers who rearranged their schedules during this busy holiday season just to be with my cousin. I live four hours away, so having this dedicated team in place means the world to me, and gives me great peace of mind. I cannot say enough good things about Aberdeen, and Diana and her wonderful caregivers!