I concur with other reviewers that state how poor the communication is. We were told replacement…read morepart(s) would be in on Monday, 12/8/25. After reaching out to them several times this week, we have not heard back from them about scheduling the repair to our fireplace. Updated review: We were able to work out a compromise and understand the breakdown in communication. Thank you, Danielle, for taking responsibility - you compliment Brandon and we appreciate your hard work.

Owner can't keep a commitment. Cannot be trusted, NO followup. First visit, "all three heat pumps…read moremust be replaced".....they were fine all winter..... Requested a quote...."Crickets". Called back 3x, owner cannot be reached. Stay away. Found much better reliable service. 'zero".

5Stars!!!!! Very customer service oriented; we've used them twice since we moved to Ocean Pines…read more Extremely knowledgeable responsive courteous professional and provided an electrician contact (Mike Patchett also great). Highly recommend.

CAUTION! I recently used this company as they were the only…read moreone to quickly respond during a Saturday call. Without my AC unit working - I needed a prompt repair (NOT an emergency repair) for tenants renting my condo. I didn't expect a charge of almost $600.00 on a name brand 4 year old unit. I feel I was taken advantage of! They were polite and responsive and got my ac working. However - based on trusted information from another out of town HVAC repair person who was in my condo the week prior to my AC going down, it seems clear to me that I was overcharged and taken advantage of! I was never told payment would need to be made remotely while I was in California. I told the repair guy I would mail a check upon an emailed receipt when I returned home. The problem was a bad capacitor. I was overcharged for the part,... then charged an additional $280.00 to add refrigerant that the technician "questionably" claimed I needed. I have since mailed the a check for full payment, along with their business card that I not need in the future.

If you need the five second summary of this review, here it is: Jim Schiffler is super…read moreknowledgeable but also very very honest! We have used Jim's services at different homes in Bethany. Each time he comes to see us he shows up on time, is very courteous and is ALWAYS able to resolve whatever HVAC issue we have. Typically you will find other HVAC companies often try to fleece homeowners by overcharging or trying to upsell services; Jim does not do this and is one of the most honest HVAC contractors I have worked with. I will always call Jim because I know he'll be able to help me and won't overcharge me. Thank you Jim and I will forever sing your praises.

Highly recommend this company for HVAC services in the Ocean City, MD area. I had a very good…read moreexperience with this company. Last summer, our AC unit gave out (capacitor issue). Jim was very responsive in scheduling and fixing the problem. Prices were very reasonable - especially in semi-emergency situations. I will be signing up for their maintenance service over the winter. I'm glad to find a competent and honest HVAC company at the beach!

We contacted Ocean Breeze Heating and Air conditioning for HVAC system maintenance and the…read moreinstallation of a Wi-Fi thermostat. We had the wonderfully good fortune of being introduced to Brian who was the technician dispatched to handle our requests. In addition to being impressively experienced, thorough and extremely knowledgeable, Brian was efficient. Further, he not only took time to familiarize us with the mechanics of our new thermostat, but also answer our other questions. What really made our interaction notable is the fact that Brian's technical expertise was matched by the depth of his generosity of time and kindness. We couldn't have been more pleased for his attention and assistance. Whenever necessary, we will enlist Ocean Breeze's and Brian's help for our future HVAC needs.

Jason was the service tech that just left... Such a great service guy, and he is a gentleman as…read morewell. We have had Ocean Breeze for a while now, never had any issues. We have a service contract for yearly check ups ...the unit just hums along.

Best HVAC contractor on Delmarva. They replaced my whole unit a couple of years ago and I have had…read moreno problems since then. Sales rep Mike Brown knows his stuff and exceeded all my requirements. Jake and Kenny did a great job on the install. They did it the right way and don't take short cuts. The cost was very competitive with the other estimates I got. The difference was in the quality of the work. Arctic Air stands out. Price. Perfection. Peace of mind. Priceless. The way all home improvement jobs should be.

I have used them twice in the last month for 2 different units. They came the same day, were very…read moreprofessional, and didn't overcharge for the fixes. The 2 techs that came to my house were awesome! Both took time to give me full explanations and gave me tips to help reduce outage time.

My thru wall AC unit was making a terrible noise so I called Fields. They scheduled me on the same…read moreday and I found out my AC unit was not the correct unit due to the venting. They installed a new unit in the very same day. So easy and convenient. They were two very nice men that set me up. I will never use any other company! Very satisfied.

We have used Fields since buying our house in Ocean Pines 11 years ago, They have done everything…read morefrom routine maintenance to total replacement of our heating and air unit. They are professional and knowledgeable always. They also do not oversell and listen to our needs and advise accordingly. Please consider Fields Heating Cooling & Appliance to meet and exceed your expectations!

Wish I could give 0 stars…read more Eastern Air apparently does not want new business. So, I will go elsewhere. I have left many, many messages at 302-604-8288. No one has ever returned a call. One time "John" answered and I told him I was interested in an HVAC maintenance and service contract. He rattled off some numbers and promised to email them to me that night. Never got anything. I then called that number over and over, leaving messages that again were never returned. Finally, a woman answered and explained that she was in a front office and could give me no info (??) about service contracts, but she said if I called 800-921-0392 an answering service would take a message and forward to someone who would call back. She also promised me that John would send me the promised info that day. Not. So I called the 800 number and left a message for someone to please call me. Nothing. I give up. Too many other HVAC companies that care. I wonder how if they respond to customers needing emergency service.

They ghosted me when I needed them. They installed my units years ago, and had always been great…read more But when my system went down this winter, they stopped responding with no reason given.

Chad the owner is very reliable. Have used them on service calls and hvac replacement. The cost…read morewas very reasonable and didn't even charge for a Sunday appt that took him 2hr to drive to OC due to traffic. Communication was great and he was a pleasure to work with. Offered a payment plan through citizen bank I believe. 0% for 3 months. And there were other terms that I do not remember but several plans.

I have been so impressed with this company since I first contacted them last year when my AC blower…read morewent out. I was nervous about hiring a company without any YELP ratings, but I went ahead and called since they had a YELP guarantee. I'm so glad I took a risk because Chad, the owner, has been wonderful. He is polite, professional, knowledgeable, and does great work. After letting me know that my blower was still under warranty, which I was totally surprised by, he fixed our system and it's been working ever since. He also installed a NEST Thermostat (that I'd purchased quite a while ago but had never installed). I ended up signing up for their fall and spring tune-ups to keep our system in working order and I think it's very reasonably priced for the peace of mind it provides that our system is being kept in tip-top shape. Dustin recently came to perform the spring tune-up and also did great work, was very polite, and professional. I can't say enough good things about my experience with Airworks and I highly recommend them.

Are these people at Air masters out of business? We can't reach them. Don't use them. They…read moreinstalled our air conditioner just a few months ago and it's not working. We can't reach them by telephone

Really good dudes, and Lisa that answers the phone is too!! Our hvac works great and they do really…read moresolid work!! Thank you Airmasters!