We had a toilet leaking water. I called Sussex Plumbing and they called back within a few hours…read more Every aspect of the Sussex Plumbing experience was outstanding. We were able to schedule an appointment a few weeks out. Tony (owner) showed up on time and quickly diagnosed the problem, explained the cause, did the repair, and answered all my questions. I will use them for all future plumbing work!

I cannot say enough good things about Tony and his wife. We had a Naviant tankless water heater…read moreinstalled and the service was top notch from beginning to end - and the pricing was better than anywhere else I called. The best part is that when a part on the water heater was found to be faulty, Tony had someone out to replace it as soon as it was available, at no cost. Even better, is that I know I can call or text Tony anytime I have a plumbing concern or problem and he will respond right away- offering free advice and expertise if that's all that's needed, or coming out to take care of something that needs to be looked at. I know that he has our best interests at heart and would never take advantage of us.

I booked with Seaside plumbing and asked to get an appointment for after 3:00pm so I would not have…read moreto take the day off while waiting for a service call. I recieved confirmation then a text on what service person was coming to my house. Nice touch. Obadiah arrived on time, put covers on his shoes and explained all my options. After makeing my selection he went about getting the job done in a quite, clean and quick manor. It was so great to meet a young man with such a professional manor. After he was finished removed all the trash, left the proper paper work and was on his way. Who ever hired Obadiah made a great selection. Thanks Jim Richards Lewes Delaware

I was a long-term customer of this plumbing company for about a year and a half and paid for their…read moremonthly VIP membership program for priority service and discounts. During that time, the same technician frequently performed work at my home. I later found myself being attacked online by the wife of that technician, who referenced personal information about me and my home that had only been shared while he was working inside my house. Learning that information discussed during service visits had apparently made its way outside of a professional setting raised serious concerns about customer privacy. What was even more troubling was the company's response when I contacted them about it. I reached out because I was upset and believed the situation warranted attention and accountability. Instead of looking into the concern or attempting to address it, the company immediately cancelled my membership and dropped me as a customer. After being a paying member and loyal customer for well over a year, it was extremely disappointing to see the company choose to remove the customer rather than address a legitimate privacy concern. That experience left me questioning whether customer trust and accountability are truly priorities when problems arise.

This is the 3rd time I've called Paradise Plumbing for various problems. We are always pleased with…read moretheir work. We had Chris & Isaac here today & they were great. They are very efficient & clean up after they are done. Good job!

Paradise Plumbing has done several jobs for me. I cannot say enough good about the work they do…read more Mike (owner) is always available and provides patient and excellent mentorship to his crew. I would not hesitate to recommend them for any plumbing work that you need to have done.

We recently had the water heater replaced because we had a "contract" that saved 10 or 15%. Well…read morethey came in and did the work. The kid did a fantastic job but we were charged $2800 for a $17-1800 dollar job. Called in to ask why it was that price when 2 other places we called both said the same price, $1000+ cheaper. Took the manager I guess he was 2 weeks to get back up with us and he said he had to do research on how competitive the pricing was and kept trying to explain there quality of parts and service warranted the cost. Well my wife wouldn't accept it and they finally refunded us $250. So we cancelled the contract and just had another plumbing issue and used Drain Chasers Plumbing in Georgetown and he was fantastic. Super nice, and a private owned business. Sean from Drain Chasers was who we had just come out and gave me his personal cell phone number for if any other issues arise.

Hi, AI (Artificially Intelligent and Interpersonal) "Andres" (from F H Furr):…read more Are you sleeping or reaping with AI's open "Rachel" who had just yelped at me that she/ye would be soon working me into the Furr trade schedule for a free visit and estimate on the "service" you now say/flay that you "are not now able" - no, not willing - to assist with?" So, kiss my ask, and congratulations on earning and getting another (my forthcoming) no-star yelp "review." Articulately Intelligent, Thomas Bentz

$8,000+ later and we still don't have a working fix…read more We called Liberty Pure for a tripping well pump and somehow ended up paying thousands for work that didn't solve the problem. The owner even told my husband we were never charged for the first visit--interesting, considering we handed over $200 cash. Three visits later, they replaced parts that weren't broken and installed what was essentially a temporary wire instead of an actual repair. After all that, we were told the owner would "take care of us." He never followed up. When we reached out, the solution was simple: pay another $3,000+. The highlight was the third visit, when the technicians tried to leave without confirming anything worked. I stopped them, tripped the pump immediately, and only then did the tech admit he hadn't checked the wiring--because it requires a "specific tool," which he had the entire time. At this point, it feels less like troubleshooting and more like expensive guesswork. If you're looking to spend a lot of money without actually fixing your problem, this is your place. Otherwise, I'd strongly suggest finding someone who diagnoses before replacing parts.

Hanna our tech was amazing. arrived on time went straight to the heart of our issues. Highly…read morerecommended for service and overall workmanship and great attitude.

Mike A. His team showed up on time, took the time to clearly communicate. What was going to be done…read moretoday with of my tankless water heater. I had questions for Mike, he took the time to listen to everyone and address them, and also explained how he would be the tankless system in the utility room. It is an absolute pleasure to do business with a reputable company, employees that are well trained and knowledgeable, and providing service to the consumer.

Very frustrating.... If you're closed, your website…read morecertainly doesn't say so--it clearly states you're open until 4:00 PM. Nothing when calling saying your closed just to leave a message . We have a service agreement with your company, and I've left five messages since last night with absolutely no response. Our outdoor HVAC unit has been having issues. A technician came out five days ago and said the unit was rubbing against a pipe. He simply moved the unit by hand and told us everything was fine. Last night, the unit started making a loud buzzing noise that lasts about a second every five minutes. The only reason I even noticed it was because I was outside with the dogs. I have no idea how long it had been doing it because I never received an alert through my Honeywell app. Assuming 3-5 hrs because i did hear it in afternoon. The house was still cooling, but after researching the issue, it was obvious something wasn't right. I shut off the circuit breaker for 10 minutes and turned it back on, but the buzzing continued. I have now left the breaker off because I don't want to risk burning out the motor or causing even more damage. This unit is only a little over four years old. Compressors can fail, but it's certainly not something you expect this early--especially after being told just a few days ago that everything was fine. The lack of communication is just as frustrating as the mechanical issue. Paying $500 a year for a service agreement should include timely callbacks, especially when a customer may be facing equipment damage. If I don't receive a callback immediately, I'll be requesting a full refund of my $500 service agreement which we just renewed 2 weeks ago . I'm prepared to take my business to a company that actually stands behind its service. What am i paying for ?

We had a drain that would not clear. I used a 25 foot powered snake and it did not clear. Larry…read morearrived on time and was great. He took a look at it and went to get his equipment. He was done within the hour. It only took that long cause he was making sure we would not have the same problem in the future. I would definitely recommend this company. Thanks Larry!

vonkoch…read more The company supplied the best available hot water heater on the market. The installation was quick, efficient, and very professionally conducted. The installer was friendly and very knowledgeable in his trade. The installation was a somewhat difficult one. Both the owner and installer came to the work site and immediately resolved all problems. The cost for the installation was quite reasonable, I intend to use this company in the future and would certainly recommend contacting them for any hot water heater installations