These guys have lost my confidence. They no longer accept credit cards. They no longer have a commercial bank account. They are no longer trustworthy. They came out to do a routine service call on a system that they installed 5 years ago. They told me that I needed parts and that my system was no longer under warranty. I was concerned that the system did not send me a notification of the needed repair and I thought my system had a 10 year warranty! It was a very expensive system. Aaron asked me to pay upfront for the part and for two service calls. I did because I trusted them. They didn't come back as promised to make the repair. I called Carrier and was told that I should not have had to pay for the part because it was under warranty and they also noted that they did not get a notification of the failure either as they and I should have. When Aaron finally returned to install the part, he apologized up and down for letting me down. He said that as soon as Carrier reimbursed him for the part he would return my money. He told me a week later that the check had come and he would return the money as soon as it cleared. Well now he doesn't return my texts and his voicemail is always full! It has been several months and I haven't seen my money. I was the first person to review this company when they opened. I believed in them. Now I tell people to find someone else. These guys don't seem to be the honest people that they once were! read more

What a great, worry free, professional company. Had a heat pump recently repaired because a/c was not keeping up to my set point. Did some research and R.T.Pepe & Sons came to the rescue! Answered the first time I called and sent someone out with in 45 minutes on a Memorial Day weekend!, they repaired it and even told me they had parts to keep it running for years as long as it wasn't to costly to operate energy bill wise, when it gets to that point.......as well as resolving the issue and explaining ways to keep up on the system in ways I could understand. Very easy company to work with......especially having a second home in the Sussex county area. Peace of mind for sure. read more

My A/C went out at the beach house here in Bethany Beach. With temperatures approaching 100 degrees, I needed it fixed quick! I did a little research on yelp and found R. T. Pepe and Sons to have great reviews so I gave them a call. I am so happy I did! I called and immediately go a hold of Rob, who let me know that they could come out and get everything all fixed up! Aaron, his son, actually came out to perform the work. Extremely professional and friendly. He quickly solved the problem and took the steps to fix it immediately! My A/C is now working better than ever and I am super happy with this company. Reasonable price and excellent customer service! I would absolutely refer them to my friends and anyone I know! read more

RT and his sons did a great job on the A/C repair on my mom's old beach trailer. They completed the work while I was away, left the house clean, the repair job completed and done timely, and came back when i was back in town to collect payment. They played with my dog in the driveway, and were just all around good and reliable people. Would definitely reccomend them. RT also mentioned that he and his sons do other work, plumbing and electrical and such. Very happy customer. read more

Great father and son team. Got my house warm again. Highly recommend. Called them at 7am and were able to come over in a matter of hours.

Prompt, efficient service. Technician (Aaron) was personable and efficient. Price for the maintenance agreement on my heat pump was very reasonable. I highly recommend this company. read more

I called for assistance on a Saturday evening about a compressor clicking and not turning over. He immediately diagnosed the problem as a tripped circuit breaker, which was fixed in five minutes. Thank you, much appreciated. I will be using this outlet for regular tune-ups and maintenance from here on out. read more

I called RT Pepe and Sons requesting service today at 11:00AM and by 12:45PM Aaron was at my door. After one and a half hours he was finished and my HVAC was back up and running perfectly. Aaron is polite, personable, knowledgable, and a consummate professional. He quickly determined the problem, isolated it, and remedied it all the while indulging my questions and responding with explanations that I could understand. The parts were in the truck, the cost was reasonable, and I have made Aaron and RT Pepe my "Go To" company for all of my HVAC needs. I recommend Aaron and RT Pepe without qualification or reservation. I give them rave reviews and FIVE stars! read more

Quick, good, honest & reliable company. Was there for us during a heating emergency and followed through on everything he told us. Would use again without hesitation. Thank you for your services! read more

Can't say enough great things about RT Pepe & Sons. This review has been a long time coming since we have been using them for a little over 2 years. It started in June 2016 when the AC wouldn't start in the beach house we had recently bought. Aaron came out immediately and fixed it at a VERY fair price. Since then we have been on an annual contract for service twice a year. We added our ocean front beach condo about a year ago in 2017. Their service is excellent and the prices are always fair. We feel SO lucky to have found them! read more

Rob and his son were on time, excellent service, gentle men, and at a very reasonable price. If you have a hvac problem I highly recommend them!! read more

I needed my air conditioner repaired and found this company through Yelp. Aaron came out this morning as scheduled. Very polite and knowledgable. Diagnosed the problem quickly and was able to repair right away. He explained my HVAC system to me in terms that I could understand and made recommendations for future service. I appreciate their quick response and advice. They will be the company I will call for all my HVAC needs. Plus, Aaron told me they offer plumbing too! Great service at a great price. read more