ABC sanitary is a scam and trashy trash service They have broken 2 of my personally purchased recycling bins, stolen 200$ of my prepaid garbage fees and I have personally watched them dump my trash and throw my containers flat out on the ground Their costumer service in these matters is cold - dishonest ABC= All Bad Curbside read more

Their Customer Service skills are horrible! So RUDE!! I called them to let them know that my garbage can top wasn't attached back on the correct way & was ran over due to their negligence. She blamed it on the windy conditions!! That's some BS!! I've been a customer for 10+ years & this is how I was treated! I will be canceling my services on Monday. Run ....don't walk!!! read more

ABC Sanitary I'm done with your shit show operation! Started with you in July of 2014, all was good until the beginning of this year. At that point, your business model became a shit show of failure, constant excuses, missed pickups, no adjustment to bills..... I'd recommend you take a long hard look at your failing operations and find a solution! Illini Recycling will have my business going forward! I'd recommend your other customers find someone who will provide the service they pay for each month, if I'm not mistaken advertising and taking money for a service and not preforming such service is a crime! Good riddance Shit show!! read more

Most unprofessional ownership, and incompetent company I've EVER dealt with!! I've been a customer for years. And ove the last year or two things went completely downhill. Our trash pickup became later and later each week and never on time. Up til the week I canceled it was averaging 4 days late each week. So I figured maybe they changed the day or something and I missed the notification. So I called the office and asked ( extremely politely ) what was going on? I explained to the owner im an organ transplant patient and can't easily keep taking my trash up and down my long drive every day not knowing when they'll be there to pick it up. And I explained my township won't alow it to sit more than a day this time of year for snow removal. Boy oh boy did that set the owner of ABC off!! He didn't care I was sick or handicapped at all. He just began screaming at me and told me to find another company and hung up! Wow I couldn't belive it. This company is nearly out of business luckily, we don't need people like this "servicing" our area. Or atleast pretending to. Avoid this company at all costs!! I'd leave a zero star raring if I could!! read more

A lot of equipment failures and late collections. One of the more expensive options in Champaign. We were willing to put up with most of the problems, but a 10% price increase just was a bridge too far. We liked the Friday collection day, but the recycle collection became regularly (and known) at least 24 hours after waste collection. We resisted changing vendors for over a year, but the increase point their service almost 30% higher than our new service. ABC, we tried, but we couldn't stay with you. read more

I started with ABC Sanitary because I wanted to support a local and family business and they advertise locally. I find the service generally dependable and I appreciate the recycling options. Customer service requests have been fulfilled and pleasant. I feel good about supporting them and I'm so glad they don't have required trash containers. I don't like bright colored containers spoiling my landscape. read more

Never use ABC Sanitary, the companies owner is a rude, violent and dangerous driver. On Saturday one of their drivers who claims to be the owner of the company pulled out in front of me going South on N Elm St from an alleyway. I proceeded to get his information and as I approached his vehicle to get this information he proceeded to slam his cab door in my face. Instead of apologizing he choose violence and was combative and yelling expletives at me. If he hadn't thought he had done anything wrong he could have just let me get his number and go on about his business but instead he assaulted me and ranted about how he was a professional and owned the company so he didn't care as he did nothing wrong. He was awfully violent for a man who felt he had done no wrong. I would never recommend this company to anyone and I will be sure to let anyone I know not to or to switch if they do. Can't believe the amount of anger coming from this man. read more

Very inconsistent with picking up trash and recycling on the same scheduled day. It's been like this for 5+ straight weeks. The communication to let customers know that recycling will be picked up a day other than the regularly scheduled day is VERY POOR! Look elsewhere for trash and recycling services if you're able to. I do not recommend this company at all! read more

Hadn't had much of a problem with ABC until about 2 years ago when they couldn't seem to be able to pick up recyclables on the same day as trash. So i've had to leave the recycle container out for up to 2 days some weeks. Would not recommend this company. read more

Had them for years, had a great garbage man who was courteous and would tuck the can against the fence when it was windy. In the past couple months I've had multiple failures to pick up trash and it took massive amounts of follow up for them to even accept it was a problem. Common response was that it wasn't out, but that was a lie and they would always get the recycling so it not being on the curb was clearly not the issue. Gave them multiple strikes, but this last one was it. Fired the company and went with someone else. Didn't even get a follow up call to confirm the cancellation of service or a "what could we have done to keep your business" call. read more

I have used ABC Sanitary for over 30 years. They have always been willing to pick up what I have on the curb. They have asked that I notify them if I have large items. A couple of times in 30 years, they have missed me, but were willing to come later or the next day to pick up the missed items. They have been willing to arrange billing the way I requested. I have recommended them to several friends. read more

They have picked up my trash since 1998. I find them very reliable. I appreciate the recycling services which they offer. I have had a few difficult times when speaking with the customer service person in the past which has definitely improved. The customer service has answered my questions and helped resolve them when needed. Thank you ABC Sanitary. read more

Absolutely the worst "customer service" of any company I've ever had to deal with. The woman who answers the phone is rude, condescending and unwilling to help. Will be switching services ASAP. read more

This company is horrible to deal with from not having trash picked up to not dropping off the can to begin service for over two weeks. DO NOT use. Instead consider Dale Levitt who is cheaper and provides much greater customer service. Front office manager is rude and didn't cancel our service when requested. Have had to call back multiple times to get everything rectified and now have bill stating we've been charged for last two months use when we haven't used them and previously canceled. RUN FROM THIS COMPANY !!! read more

I have used this service for about 30 years. The haulers are great, but as others have mentioned, the office personnel act as though customers are a bother to her. Not sure what duties she is assigned, but customer service should not be one of them. read more

I've been with ABC for 20+ yrs and I'm looking for a new company, any recommendations? I just had one of the most unprofessional, and rudest conversation with the lady that answered the phone at ABC.. During my time with them I've been charged extra rubbish charges maybe 2-3 times, although I hadn't had any extra rubbish, and that was straighten out right away... I called today because my garbage can wasn't emptied last Friday: HER: ABC Me:. Good Morning, my name is Ruthie Harper, @ 1102 N Hickory Street. My garbage wasn't picked up last Friday. I called and left a message Friday Evening, but haven't received a reply.. HER: did you have it out by 6am ME. Yes, I always put it out on Thursday Nights. HER: I'll ask the driver, he'll get it this Friday. HER: PAUSE AND CLICK.. No, I'm Sorry, and No, we'll take one week off your bill.. I Paused waiting for some sort of resolution, but all I got was CLICK.. read more

I've used them about 20 years with very few problems. I rarely call but office staff has been less than friendly without being not rude. Maybe because we often (25%?) don't put out trash they've never charged us extra on the rare occasions when we had something that didn't fit in the can (nothing huge). read more

I have never experienced such bad customer service in all my 33 years! I agree with most of you.. the office manager "Krystal" was a terrible person to communicate with because she argued and yelled at me like she was 12 yrs old! I called to inform them that the garbage guy once again took our garbage can lid along with 2 recycling bins this morning. Krystal said she talked to him and he said he only took the garbage. She also said the wind probably blew it away. Just to clarify- today is 2/25/11 and there is no wind at all! I then asked to speak to her supervisor and she said even if he was there he wouldn't speak to me. She's the office manager and all calls go to her. I then asked for the name of her supervisor and she refused to tell me. I asked for the name of our garbage driver so I could later refer back to this issue, and she refused to give me his name as well. She then said she couldn't do anything more for me and hung up while I was in the middle of conversation. I called back two more times attempting to ask the name of the owner of ABC, and again she hung up on me for a total of 3 times! We will be canceling our service with them- I guess you get what you paid for: Cheap rates for Lousy service!!! I'd rather pay more for a company that actually cares and values their customers, rather than one that treats them like garbage! read more

I heard that they were the most affordable and provided good service, but when I called to set up service they wanted my social security number on file in case I ever owed them money. Seriously? Not in this day and age. No business should require you to provide an SSN. read more

Worst service ever!!! Fail to pick up garbage then charge you for overages if I could turn them in for fraud I would. Office staff is horrible, hangs up on you, yells at you, not helpful at all and down right rude. By far the worst experience I've ever had with a company. Felt like I was on a prank show it was so bad. You've been warned stay away !!!! read more

I hesitate to even give them 1 star. The office people who answer the phones are the rudest people I have ever encountered. The pick up is unreliable. No one there ever seems to know why our trash was skipped. Their comment is always "you must not have put the trash out early enough." Anyway, we obviously cancelled their service. Go with ANYBODY else in town if you need trash pick up. This company is awful! read more

after using their service for several years without much issue, I moved to a different location and tried to end service. I called the office well in advance, left a message with name, address, account number, phone number etc. I never received a response, so I also followed up with several emails (especially for documentation purposes) requesting cancellation and confirmation of cancellation. I cannot comment on the friendliness of the staff, as I have not been able to reach anyone. Two months after moving I'm still getting billed for service at a place I no longer live. I'm about ready to hand it over to my attorney just to be a dick. read more

The two previous reviews are spot-on--so much so that I don't need to type mine at all because it would be identical. Honestly. This is the worst business I've ever dealt with. The office staff is terribly rude, childish, and belligerent toward customers. Requests to speak with a supervisor are refused. Before thinking about using this company, check their rating with the Better Business Bureau (it's an "F") and read the reviews online. I can't believe they're still in business! read more

I just called customer service because extra bag wasn't picked up and made a mess. The pleasant person who answered the phone said their driver hadn't been in the neighborhood, yet (so a competitor mistakenly picked up our trash today--has happened in the past). I've used ABC for 20 years...never had any unresolved problems with them. Lowest price, good service--what more could you ask for? read more

As other reviews have mentioned, ABC tends to employ a rather unpleasant office assistant. On several occasions, either asking to suspend service for vacation, or calling for payment information, she has been rude. Generally, the phone was answered with a terse "Hello," which prompted me to ask if this was indeed ABC Sanitary. I would get "of course" as a response. Aside from the office staff, the haulers would generally make quite the mess when picking up. Once, I left a mirror to be picked up next to my can. They ended up breaking it in my drive way, and instead of cleaning it up, left the broken glass for me to discover once I arrived home. After 8 years of poor service I finally switched away to another company. read more

I've been using them for about 30 years & have never had the issues some people complain about here. If someone found their can in a street it must have been a windy day that blew it into the street. If you want your can returned away from the street you may end up with someone who will charge you extra, totally reasonable. The once or twice in all these years they missed me they cam & got it. Once it had to be the next morning but I didn't feel bent out of shape about it. They are reasonable.affordable & they recycle. read more

Spend the money on a better service! In less than a year they have missed picking up our trash three times. When calling to discuss this and another pick-up--we put our yard bags our for our landlord to pick up, but ABC ended up picking them up and charging us the $30 for it--my husband was told he was lying to them. It is not worth the now 16.75 a month. On top of having to replace a trash can they left hanging in the street and cars hit it. The office manager (phone answer er) is incredibly rude! read more

I was a customer of theirs for 7 years. In that time my cost increased by 50%, I was subject to random charges periodically, their haulers left garbage when it suited them and the office staff (2 different people) were rude - almost if they were hired for a poor attitude. Kept them because they were the low cost alternative (as a single person living alone I rarely generate a lot of garbage). Luckily, between their price increases and another hauler opening up in the area, I was able to switch. read more

The office staff is the reason for the one star. Rude Rude Rude even when you are calling to pay your bill there is attitude gosh forbid you actually have a problem. I hated dealing with the rude women so much that I had my husband deal with them if need be. He couldn't believe it after his first call! He cancelled and we went to a more expensive service but it is well worth it to not deal with the office staff and their crappy attitudes. read more

Imo, this is the best garbage service in CU. Great recycling and reasonably priced. They pick up anything for a nominal fee.

I didn't have as bad an experience as other people have had but it was bad enough: broken trash cans and extra charges. I cancelled them after only a few months. read more

I've read the yelp reviews and my roommate has also explained to me that if I had to ever call I would get terrible service. Knowing this and also working in the service industry I know there can be some unruly customers so I went into that last phone call with an extreme level of positivity and was rushed off of the phone like my problem doesn't matter. Even admitting that I was at fault I just wanted to know if there were other options to fix my problem and couldn't get a word out. Hopefully they fix their problem! read more

Poor service and customer service. Left garbage bin in the street or thrown across the yard. Rarely fully emptied the bin and when I called, they told me I was lying. read more

The driver picked up the recyclable waste but didn't pick up unrecyclable waste .the first time I called and a woman said they would come again.but didn't.then I called again but this time that woman said she couldn't understand what the unrecyclable waste is! If you couldn't understand why you didn't say out the first time I called? And I really couldn't believe that excuse. Missed is missed. Bad service. I have to keep all the trash to next Monday,in such hot summer time,even if I put it outside one day before the the pickup time! read more

I haven't had an issue with them and they are about half the price of others in town. Once they did forget to pick up my trash, but after calling them, they sent someone out the next day. They also pick up unlimited recycling for free and yard waste for $2.50/bag. I will agree with others that the staff is not overly friendly, however I have never had a bad experience. They do pick up VERY EARLY in the morning, so its best to put your can/bins out the night before. read more

If you don't care whether or not the people in the office are incredibly rude, then this place is ok. But its a 50-50 gamble whether or not the person will be pleasant or completely rude and short. The WORST customer service I have EVER experienced. That is saying a lot because we all know what customer service is like nowadays. I'm ready for a change. read more

They are absolutely terrible in all aspects. If you have some money to waste or want to raise your blood pressure, then by all means use this company. But, if you actually want your garbage removed, then be smart and avoid this crappy company. They will NOT collect your garbage or recycling until you CALL them multiple times to complain. read more

I've talked to the folks at ABC Sanitary a number of times over the past year, and the woman who answers the phone has been consistently friendly and helpful. Occasionally, our trash pick up has been missed, and she's immediately arranged for a "special" pick up on the next day. Most recently, I had to clean out a family member's small apartment and ABC was a lifesaver--I was offered some much needed sympathy along with thoughtful advice about the most economical way to dispose of about 30 contractor bags full of trash and a old mattress/box springs. I would highly recommend ABC. read more

I've never, under any circumstances, seen consistently bad customer service that ABC has. The front desk woman is incredibly rude and literally barks at you from you moment you call. I've heard from numerous other people that have canceled their service because of her terrible attitude and blatantly insulting behavior. Listen, we all work, what makes your job so much tougher than anybody else's job? I will be canceling my service. read more

I wish I could give them 0 stars. I pre-paid and booked a large dumpster to be delivered on a Friday. When the Friday arrived they called to let me know they do not deliver dumpsters to the location that I needed it. This was frustrating as I had clearly given them the address when I booked the dumpster the week before. Unfortunately this left me in a huge bind as I had out of town contractors coming in town for the weekend and it was too late in the day to get another service to deliver a dumpster. Their office manager came across as rather rude and offered no alternatives to improve the situation. I will not be using ABC in the future! read more