I'm a retired Military Veteran and customer of USAA. If this has happened to me, it definitely can happen to you! Beware! I am providing a review on this company because they were contracted by my contractors AREI, American Roofing and Exteriors, who contracted ABC Supply Company to deliver housing supplies such as roofing tiles, drip edge, siding etc. On Sept 27, 2023 I received major hail damage. I had immediately contacted my insurance company after the storm passed and notified them of the damages to my home, to include siding, roof, all window screens, and windows. I understood that there were alot of homes that had gotten damages to their homes and there was going to be shortages of supplies, therefore delaying the repairs to my home and thus the delivery of my supplies. On Feb 02, 2024 I was woken by the doorbell then knocking at the door. I disregarded it thinking it could be solicitors and also not being told that I should be expecting any deliveries of such and I wasn't prepared to greet anyone at the door. I wasn't ready for the day.. Soon after I hear a ton of commotion on top of my home and then suddenly huge pounding and things begin being knocked off the walls. At this point I began yelling I am at home!! Hoping someone would hear me and give a S**t. But it continued, therefore I started to get presentable so I could address someone outside. BY the time I was ready, they were getting ready to pull away and all I was able to do was snap a few photos of the huge flatbed delivery truck, loaded with supplies on my driveway and the cab was pulled all the way and nearly pressing up against my garage door. I did not go out that day to confront the delivery team, but went out the following day and immediately saw that my driveway was shattered. Although it was Saturday Feb 03, 2024, I notified the Contractors office AREI, who contracted ABC Supply Delivery Company of which caused damages to my driveway. I've been trying to rectify the damage done to my driveway since it happened and I am continually written off and ignored, with the reply we don't cover broken driveway. That is not our responsibility. So, when I do get communication with AREI they claim that neither them or ABC aren't responsible for damages. In fact in my opinion they absolutely need to be responsible. They broke a total of 5 concrete slabs. Two of which are shattered either from the weight of the Vehicle cab or from possibly an outrigger punching through the concrete. And not at any point in time did anyone on this delivery crew think to notify me of the damages done to my driveway? I was told by AREI that pictures were taken of my driveway immediately before delivery. Did they not feel it appropriate to take pictures afterwards? Evidently not. There have been a total of 3 estimates of repair on the driveway, 2 by AREI and one I personally got on my own accord. The one I obtained was by a local company close to where I live and the other 2 are from Contractors AREI have used in the past. The estimates provided by AREI Subcontractors were double of what I was able to obtain. I have been trying to work things out with both of these companies but what I am hearing is that they are both pointing the finger at each other. I'm not really sure why there is an issue nor why either company can't just file an insurance claim considering they both carry insurance. And both companies are established and make a lot of money in revenue a year. ABC makes almost 10 billion a year and AREI makes between 5-10 million a year. And they refuse to fix my driveway. I would expect and hope that the people that actually broke my driveway would assume and accept responsibility. I understand accidents happen but the very least you could do is make it right instead of leaving me with a busted-up driveway you absolutely know you did and should be responsible for. One of your employees Alec, was actually here! he knows it is messed up, absolute blind negligence! read more

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I tried to return a $75 roll of aluminum coil still in the box, never opened and they said they didn't have enough cash in there drawer. It was 2pm in the afternoon. I tried two days in a row to return it and both days they didn't have cash. Sounds suspicious. read more