Very disappointed with Lowe's in Show Low, AZ. Terrible…read morecustomer service! Bought this window air conditioner in February of 2026. Decided to install it in March of 2026. Found this unit has been opened previously and all the mounting hardware spilled throughout the box. I've bought thousands of dollars worth of appliances from this store in the past. To bring home garbage like this from Lowe's is extremely disappointing to say the least. I will no longer purchase appliances from Lowe's again.

We bought a refrigerator from Lowe's in February. Their third-party installer installed the…read morerefrigerator and when they placed the water filter in, they did not remove the tape fully. We left for over a week and got home and because the tape was blocking the water filter we had extensive floor damage and leak. The show store said I had to file a claim with their third-party is that was not their problem. The third-party installers said I should pursue this with the manufacturer. In contacting Lowe's and asking to speak with the store manager three times she has never returned my phone call and had an assistant returned my phone call. He said it's not their problem. Please be cautious in buying anything from Lowe's as they will not back up their sale and remedy the problem, they will only claim the problem is not theirs even when I hold a Lowe's receipt for my purchase. I was also told to escalate this Cuz 800 number asking for the regional manager since the store manager did not return my calls and when I did, they said they could not provide who the regional manager was. Never again! I would rate Lowe's a negative if I could but I cannot.