Do not go here. We attempted to use our insurance plan to access services here, a service for which…read moreour insurance does not need a referral. The Front desk support is completely absent for the intake process, and the owner could care less about what you think or how to fix the issue, save acknowledging that all of the above is a problem, though one they can't fix. Our credit card was charged over 2 months after the first and only visit we will make to this place. Whatever service you are receiving or are about to receive here will likely require you to cancel your credit card. If you're ok with this, by all means, this is your cup of tea.

Quality: great price and great experience!…read more Service: very professional and relaxing. Atmosphere: calming and quiet. Overall experience: great! Notes: make sure to book ahead.

Pro: Walk ins accepted…read more Cons: I ordered the 30 min body and 30min foot massage combo and I definitely didn't get the full hour. I verified this by checking the time on the receipt. On top of not getting the full hour, she left the room 3 times during the massage to do other things. The body massage itself was good. The foot massage was terrible. You could tell she was just waiting for it to be done and kept doing the same ineffective things over and over. I wish I would have spoken up. Writing this review so someone else doesn't waste their money.

I was able to book a same day appointment. Place was clean and friendly. Best massage I never had…read more Plan to go back monthly. The new customer price got me in the door but willing to pay full time!!!

Over priced acupuncture and constant money grab. All they care about is getting your insurance…read moremoney and then more of it. Service was mediocre

The massage they provide is relaxing but I have always had trouble with billing. I had bought this…read moregift card and package online. They have gotten confused every single time. I once had the manager call me and confirm the remaining balance of my gift card. They have multiple vendors underneath them which causes this confusion. The website package only applies to some of their vendors. When you schedule a appointment check to make sure it's the correct vendor. Rating Reasoning: +1 Excellent location and parking +1 Massage Service +0.5 Interior/atmosphere

This place was awesome...until it wasn't…read more My experience there with staff and most massage therapists have been amazing. The owner, Teresa Fromm, however, is a different story. I switched insurances at the end of July and had a service every day for like 10 days to utilize my benefits. For years I've used my Navia/Flex Spending account to pay my copay. Early September she addresses me loudly from the front desk about how I owe $60 in copays. When I questioned how she stated it was because her staff hadn't run my card so 4 copays went unpaid. I explained my frustration with that because they had always ran my card and that now, the Navia card was turned off. She took no responsibility for her staff and kept saying "well you still need to pay it" as if I said I wouldn't. I was just expressing frustration about her staffs unfortunate bad timing when it came to not doing their job. At one point I said "being in between jobs, unexpected bills are a hardship" to which she loudly said "IT'S ONLY $60". It was embarrassing. When I told her that she was very unprofessional, she said "talking to you is like talking to a trash can" and walked into her office. She then came out and said "FINE I'LL JUST WRITE IT OFF" which again, was embarrassing. I'm not broke. I just wanted some accountability. I was shook. I also tried to be kind and assume she had a bad day. I kept my other appointments, knowing that I rarely had to see her. I like the therapists there but clients are supposed to get 50 minutes of massage but are constantly shorted by their lack of time between clients. It's another frustration there. Then, I came in yesterday and they brought me to a room with a therapist I don't like. I immediately saw this person (who's head was down as they were making the bed) and stepped back from the doorway and said "no" because this wasn't the first time they've tried to put me with that person. It's also not who they told me I would be with when I made the appt. That therapist also never saw me. I ended up seeing someone else for treatment. Afterward my appt., Teresa brought me into her office and IMMEDIATELY yelled at me telling me I was "rude to the therapist" (the first one, whom I never interacted with) and "fired me as a client". I will be filing formal complaints about her through the right channels. In the course of the short interaction she said "there are 5 therapists that won't work with you here!" News to me, especially since I see the same people repeatedly. Seems if I was such a problematic client, a conversation should have been had a LONG time ago. I also typically see the same people over and over so...I knew she wasn't being honest. I believe that she's just been waiting since the money situation to come for me. I have every right not to be forced to get a massage by someone I do not like. Teresa is incredibly unprofessional for expecting me to just shut up and accept it. I know her staff apologized to me for the outburst about the money...it was cringe to hear someones staff have to be embarrassed for their boss. That said... Many of the therapists are great there but I would avoid putting money in this woman's pocket. To be demeaning and hurtful to clients is never ok and as the owner she should be setting the example for professionalism. Instead she's rude, loudly embarrassing and unprofessional. Go somewhere else if you can.

I'm pregnant and was excited that a massage would be covered by my insurance. Unfortunately, I did…read morenot have a good experience. After I was done changing and getting on the table, the massage therapist came back in and casually said that while in the break room he was talking to the other massage therapists and they said they all felt bad that he had to do a prenatal massage and that "they hate when they have to give prenatal massages". For the massage I needed to lay on my side as expected because of pregnancy. And while it was a comfortable position, he only massaged half of my body. Never turned to the other side and he said this is the way prenatal massages are done. I didn't really realize how bad the experience was until I told my doctor and saw how shocked she was. Thankfully she won't be referring to this location anymore. If you're not pregnant I'm sure this place is great. But if you're pregnant I highly recommend finding a different place.

Very good service excellent staff very good pricing you just let the staff know where your aches…read moreand pains are and they help them disappear

Always feel refreshed and relaxed after a 60 minute massage. I'm particular my back. This is an…read morearea cannot take care of on my own. Joy massage is a great place for good body maintenance/self care.

Receptionist was not polite and was quick and snappy to me. Definitely won't be engaging in…read moreservices with this place.

I've been coming to Pacific Wellness for the past 3 months and have nothing but great things to say…read moreabout everyone who works there. First, Tai & Lisa, the office administrators are always so friendly and accommodating. My work schedule can change at a moment's notice and they're always flexible and understanding when I need to reschedule. Dr. Garza is an amazing chiropractor and Kristen, in the spa, is the best massage therapist I've ever been to. Between the two of them, they've helped me to work through some painful hip and shoulder issues. I've got nothing but love and appreciation for the whole Pacific Wellness team and would highly recommend them to everyone! Also, please don't pay any mind to Larry's recent review below. The very next day after said email was sent out, the company responded with this follow-up email (which Larry clearly did not read): We have become aware that our follow-up email did not reach all of our patients who originally received an email that was sent on our behalf by a company that no longer will be marketing for us. We would first like to apologize for the appalling and insensitive email that had our name attached. We do not stand behind that way of thinking!

Purchased a 90-minute massage from this business but have been trying to call to book an…read moreappointment and no one answers. There is also no system to leave a message, so no way to request a call back or follow-up. 3 stars (not 1) because I didn't actually receive poor service, I just have received no service at all, having been unable to connect with the business. I hope that they decide to set up some kind of answering service or at least a voicemail to prevent loss of business in the future. I'd like to support our local businesses over the "chains" but when they don't give a dependable way to be contacted - especially after you've already paid for a service - it is extremely difficult to do so.

Worst Massage Ever. Dirty…read more Uncomfortable. Bad service Bad massage. Save yourself time and drama and go elsewhere . There is a reason they are so inexpensive. They are terrible!!

The first time I came to Awesome massage I was a little nervous because my sister had given me a…read moregift certificate and I didn't know what to expect. After the massage I knew I had found a keeper! My husband and I have had couples massage (with hot rocks and essential oils) 4 times now. We have never had a less-than-outstanding massage, regardless of who was giving it. The place is not fancy, but everything is clean, the beds are heated. and the massages are professional. It makes you realize that the experience at franchise places is a lot of window dressing and not necessarily an outstanding massage. The prices are reasonable, especially if you compare it to some of the other places. I always make sure I tip well (and it is still cheaper than a Massage Envy), plus I prefer to patronize a local establishment whenever possible.

What a great massage!! It was my first time at Awesome Massage, I'll definitely be going back…read more There's parking and an entrance behind the building.