Popped in the other week & got some great jeans...worn 3 times last week ...washed and guess what, they are beginning to split above the rear pocket...so I rang to ask what they could do
Spoke to Ellie. Its nice when people are friendly, nice when they are polite, great when they are efficient, but when they take ownership of the problem and solve it immediately - no checking or passing the buck (so well trained team A&F, well done!) - oh and apologise, and offer a replacement pair...what can you say!
Customer care at its best - top marks Ellie read more