DO NOT RENT HERE - Mice, broken elevators, no AC, and they tried to scam us out of $1,000 after we…read moremoved out.
This is hands down the worst place we've ever lived. Our nightmare started on the 5th floor with a full-blown mice infestation. We kept finding holes in the apartment where mice were coming in. When we complained, management refused to take responsibility and instead blamed "dirty tenants on the second floor" -- as if tenants actually dug holes in the building!
We asked to break the lease due to the health and safety issues, but management said we'd have to pay the remainder of the lease. We had no choice but to relocate to the only unit available -- on the 13th floor -- which was older and had older appliances, had no washer/dryer, and cost more simply because it had a view.
We have a toddler and do a lot of laundry, and the laundry room was only in the basement. Taking elevators that were always broken and jammed 13 floors down was my worst nightmare. For almost a full month in the winter, the laundry room was under repair and we had to use a coin laundry off-site. I had to buy extra clothes for my daughter just to get by.
The building is extremely outdated, with a broken cooling system. It was frying hot during the summer. We lived with a portable AC for a full month while they replaced filters -- and even after that, the central AC barely worked.
Tower 3 and 4 share three elevators, and one was always out of service. They don't have designated moving elevators, so when someone was moving, only two were available. Waiting for an elevator in the morning often took 15+ minutes.
Bathrooms are tiny, with no ventilation, and constantly had plumbing issues. Toilets barely flushed, and we constantly had to call it in, and they never replaced them. Water heater was so small it does not even fill a bath. I constantly had to boil water to finish my daughter's bath cause she liked to play in the bathtub and hot water was never enough to fill the bathtub. Appliances are so old I don't even understand where they purchased them. They're like from the 50s. Dishwasher didn't clean properly , and instead of replacing it, maintenance kept coming to "clean the filter." Our freezer came with no shelves, and when we asked for them, we were given one shelve that didn't fit. The stove burners are the old metal ones and they have turned black because of how dirty and old they were, and everything in the kitchen looked like it hadn't been updated since the 1950s.
After all the stress -- mice infestation, two moves, broken AC, no in-unit laundry, busted appliances, poor ventilation, and extremely unprofessional management -- we moved out at the end of our lease. We didn't schedule a move-out inspection because when we left the first unit, we got our full deposit back so we assumed that if we gave them the second unit in similar conditions everything will be fine. This time, despite cleaning the apartment, we were billed over $1,000 in "cleaning charges." And carpet replacement.
When we tried to dispute the charges, they sent us photos showing that we actually cleaned the apartment, so my guess is they expected us to bleach worn-out toilets and bathtubs that were decades old, and are now refusing to waive any of the charges. We're absolutely suing them.
Do not fall for this place. The building is falling apart, and management is dishonest and rude. Please save yourself the headache.
