We contracted this service for transportation to and from Newark airport. The cost was reasonable…read morecompared to other services like Uber and Lyft. Drivers were courteous and prompt. Payment options were good, we used a credit card but there's other options available. The only negative I would say, and it's just a suggestion is to have a placard in the vehicle. Picking up at Newark airport is a madhouse and being able to see the vehicle from a distance would be helpful.

Professional, efficient, reliable and reasonably priced! Use them every time we go to to Newark…read moreAirport- always a friendly driver who is on time. Highly recommend!

At Matawan train station, I got a taxi ride with Glen the driver. He was helpful, pleasant and very…read moreinformed. He not only brought me door to door, I got the grand tour of what was around me as we traveled through the area. He's proud of the company he works for and feels it's the best. Compared to the OTHER Lrge known one set up on a phone used in my travels , whose GPS couldn't take us directly to the bagel store with the giant red sign above it that said Bagels, or pick up on the correct side as we ran after the car who's driver then saw us and turned around to get us , I tend to agree with Glen! When in the area I'll know who to call. ( see pix of business card!)

Patsy's taxi service is the best by far! My car broke down last night on my way home and was…read morerecommended to use Patsy's. The dispatcher Dave was pleasant, patient, and more than accommodating when no other drivers were available. He finished his shift and came out to give me and my mom a ride, who's in a wheelchair over an hour away. He was helpful with her and an overall joy to talk to. Thank you for helping us out in a pinch!

Outdated fields with rusty fencing and dilapidated bleachers. The upper fields are about 1/4 mile…read morefrom the parking area...park on the train station lot if possible. Overgrown and I kept, this is one of the worst facilities we've been to.

DO NOT USE THIS COMPANY!! I had to book a round trip from central NJ to Newark airport and forgot…read morethe name of the car service we used previously. My wife was at work, so I couldn't ask her to remind me. I called MetroPark on April 3rd for a pickup on April 4th and spoke to 'Sid'. He seemed like a nice enough guy although he couldn't seem to either hear or understand what I was saying part of the time. He told me what the price would be for the pickup at our home and for the return trip, I gave him my credit card info and email and he said I would be receiving an email or text confirmation. By the morning of April 4th, I had still not received any confirmation but what I did receive was an almost $400 charge on my card from them. The agreed upon price I got on the phone was $120 each way. I called the main number back at 8:10 am on April 4th, got a different person, told them I had not received confirmation and asked why I was charged so much extra. He was rude and condescending, said it was sent and that I should check my spam email (which I had already done prior to calling), told me the extra fees were for gratuities and other expenses and added that I shouldn't book them if I can't afford it. Keep in mind that this comment comes from a semi-literate working at a taxi stand. Needless to say, I emphatically told him to cancel the service and hoped this would be the end of it. I then called my bank to give them the heads up about these charges as I would be out of the country for over a week. They explained that the charges were still pending, but I at least wanted it to be on record that I contacted them immediately. As I write this on April 13th, the charges were still on my card, so I filed a fraud complaint with my bank and the charges will be taken off. Also, we went with the car service we had previously used and they were honest, charged less, had a clean, new car and were top notch. Even our driver was a pleasure. To summarize, it is much easier to be an honest company who treats their clients with respect and good service than a vampiric parasite who tries to cheat honest people out of their money. You are only hurting yourselves in the long run through loss of business and reputation. MetroPark, are a few extra ill-gotten bucks really worth it?

Beware. Charged a 90 minute wait fee at Metropark because my daughter was late. I notified the…read moredriver by text 2 hour 45 minutes that the train was delayed. Driver said thanks and keep them posted. I notified them 3 more times by text and talked to the driver on the phone and he said not to worry, keep him posted. So I did. He said he was at a party, no problem. Never did he tell me I was being charged from the original time. I believed that because I gave over 2.5 hours notice, I wouldn't be charged. I paid $193 for the trip from Metropark to Rumson. They billed me an extra $180 the next day. When I questioned Sid, he was extremely rude. He sent an email threatening to sue me if I write a bad review. The below email was sent at 1:51 pm on 11/30/2023: Megan Ferber , The charge is in line with company policy and terms and service, Please read the company policy and it was emailed to you in your confirmation as well. Secondly, We are making this a legal notification , if you chargeback this charge you will incur all cost associated with it. Meaning and not limited to Loss of business , You claimed that you will defame the business all over the internet. If such of what you described happens , We will personally challenge you legally ! for loss of business, Loss of Time, defamation and hours involved to rectify. Furthermore, the part that describe this charge that your trip incurred is highlighted for your convenience. Thank You,

We picked up OurBus right across from the Javits Center, in the middle of the street…read more The storage bins were labeled, one for Baltimore, the other for DC. He scanned our ticket and we boarded. The bus was pretty full, so we ended up sitting separately. The above head storage bins are kind of tight, so I had to take something out of my over stuffed backpack to manage to wiggle it in. While my purse sat on my lap. I liked the foot rest and the hook on the handle on the seat in front of me. Trash bags were hung here and there. Looks like they also provided small bottles of water for us, though we had to grab those ourselves. The electric plugs didn't seem to work, but perhaps the ubs plugs in the ceiling did. Our driver was a great communicator. He set expectations so we knew that we had a 20 min rest stop before arriving at Baltimore, and pointed out things to help us to pay attention and to get back to the right bus. He warned us that given current construction that we were sure to arrive later than what our tickets said, and gave us his best eta given the circumstances. Another passenger later commented that the bus bathroom was clean. We kind of ended up being dropped off on a brightly painted bridge in the middle of no where - perhaps on Maryland Ave?, by a bus stop. A short walk from Penn Station.

Very disappointing experience…read more My family arrived at the Worcester, MA bus stop at 7:35 PM for a scheduled departure. We waited continuously until 8:10 PM, and the bus never arrived. When we contacted customer service, we were told the bus had already left at 7:47 PM, which is simply not consistent with what we experienced. Instead of investigating the situation or showing any empathy, customer service insisted the bus had departed and refused to offer a refund or any meaningful resolution. It's extremely frustrating to be told we missed a bus that never appeared while we were waiting at the designated pickup location. Reliable service and responsive customer support are essential for travelers. Based on this experience, I cannot recommend this service and hope the company improves both its bus tracking and customer service processes.

Nope. Just nope. I…read moreneeded a taxi at the train station, and since I saw one of La Costera's taxis, I thought, why not? I should've waited for another company's because La Costera's driver provided horrible service. Never again. First, I asked if he was taking passengers because he was speaking on the phone to someone. I thought he would've ended his conversation after I got into the car, but he continued talking on the phone for 5 minutes. He only got on with my ride after I asked him whether he was going to drive me or not. Second, he didn't know where I wanted to go. I am from out of town and I was visiting someone for work purposes. I even asked him if he knew where the place was. He then proceeds to ask me to use my phone's GPS because his phone was dying (um probably because you were talking on the phone for all that time). Third, there's no meter. Repeat. NO METER. He wanted to charge me $20, but I only gave him $18 after some pushback. Totally arbitrary. Finally, he couldn't speak English very well at all, and while it is not a requirement to speak English in this dear country of our's, if you work in the service industry, I'd hope that you can at least somewhat communicate with your customers. Absolutely terrible. Recommend everyone to stay away.

I have not been inside one of these taxis, I got the number and name off the side of one of their…read morecars. However, I felt strongly enough though to write it down in order to post this. The driver came into a parking lot we were in, made a right turn where it said no right turn, parked in the fire zone, made a u-turn in the middle of the lane, and then drove through 2 handicap parking signs instead of pulling into a spot and turning. Then he hit the gas and flew down a lane way too fast to be going in a parking lot. I would NEVER use this company, and if these are the type of people they hire, I don't suggest you do either. And God forbid you get this guy! Your life isn't worth it!

I used Arrow when I lived in New Jersey. They were always prompt, polite and efficient…read more I was extremely happy with the service, and highly recommend them. Everyone I dealt with at the company was excellent.

'm picky about car services and Arrow absolutely nailed it. Booked them for a ride to LAX and got…read moreKarlton M. as my driver -- total pro. Car was immaculate inside and out, cold water waiting, phone chargers ready to go. Karlton was on time, friendly without being overbearing, and drives like he's transporting royalty. He knew alternate routes to avoid traffic and got me there early with zero stress. You can tell Arrow trains their team well, and Karlton is a standout. Worth every penny for peace of mind + comfort. Will rebook.

Great experience with On Time. This trip I had several last minute changes to my itinerary,…read moreincluding one that required a 4:30am pickup with a late night airline cancellation the night before. All was handled professionally with the phone always answered, no matter the time. I look forward to continuing using this service. Thank you Ashraf.

I've used this car service for airport pickups in the past with no issues. However, most recently,…read moreI had a very unprofessional experience. After being picked up Newark Airport and driven home, a few hours later I received an email from the company saying they were charging my partner and me a $15 fee, when we asked why they said it was because our baggage was "large" and "heavy." There is nothing on their website that states an extra fee may apply, and no definition of what large or heavy mean. We each had one suitcase, normal size for checked baggage. In fact, we used their car service in the past with the same luggage and there were no issues or extra fees. When we had checked in before our flight both suitcases weighed about 40 lbs, well below the weight limit for checked luggage. Due to the lack of customer service and surprise fees based on no legitimate evidence, we won't be using this car service again.