Dunwell Roofing were contracted to fix my roof after a storm stripped most of the slates from the…read morefront, lifted off the top flashing and caused extensive damage to the back (fact) Dunwell roofing did not complete the work to a satisfactory level and were asked back 5 times - every time they claimed they had gone up and "fixed it" however water still came through and there was no evidence they had been on the roof (fact) Mr Bennet put pressure on me to pay the invoice even though I was not happy with his work (fact) Due to continued damage to my flat - because there was water still coming in due to the work Dunwell Roofing carried out, or rather did not carry out - I had to contract a separate roofer (fact) The second roofer was horrified at the work, or lack of it, that Dunwell had carried out (fact). They took photos and I forwarded these to Mr Bennet at Dunwell Roofing (fact). Mr Bennet's response was very aggressive and he blamed previous work on the roof - this makes no sense as the storm damage pretty much stripped the roof and he was paid to fix whatever problems there were, which he did not (fact) When asked for a refund or compensation (I had incurred additional costs due to hiring a second roofer) he became increasingly aggressive and finally unresponsive (fact) Both Trading Standards and the Police were aware of Dunwell Roofing and Mr Bennet before I contacted them (fact). I have forwarded my documentation to them and am happy to share it with anyone else (fact)

I would like to thank Mr Bennett and his men for the work that was carried out at my home. When we…read morehad the bad snow in 2010, all the gutters at the back of my house came down with the weight of the snow. As I was in a panic thinking this was a big job Mr Bennett reasured me by telling me it was a matter of putting new hooks on the gutters. I got the Estimate for work to be done the same day and he sent his men out a few days later after most of the snow had gone and done the repairs at a very reasonable price. I also got Dunwell Roofing back out again as my gutters had a blockage, unknown to me this is quite a common thing, again this was done quickly and efficiently. Thanks again MW

I have the displeasure of coming across Ally when I needed a team to lift my American style…read morefridge-freezer up three flies of stairs. After talking with Ally and agreeing a quote for a job, explaining dimensions, kg, width of our doors, that I need to have it rearranged to be delivered, that it comes delivered by AO, that when I will arrange it I will get a text in the morning of the delivery with a 4hrs time slot and then I will let him know when will the fridge be in. After confirming he is up for the job I have arranged next day delivery. I informed him and repeated that I will not know the time slot until the morning and then I will let him know. He replied: 'Ok I have lots of other jobs too So you know to tell them to leave it outside until we arrive I am going to juggle jobs around just for you But we are expert and can keep everyone happy'. Quite happy by that point, I can obviously understand they have other jobs so I can have the fridge waiting on the ground floor until they have a gap to come and lift it up the stair. The next day in the morning I had AO calling and confirming that the fridge will be delivered between 4pm and 7pm, so I rushed to inform Ally so he knows when to come around and knows what time it will be in etc. Suddenly, I get phone from him and he start to talk to me that it will cost him money, that he told me that whats the delivery drivers are like. (I specified clearly that I will get 4hrs window) He continued that he need to pay wages, that its after 5:30 pm so he has man who are paid 10 12 per/h and that it may cost more. I responded that he gave me a quote (he never mentioned that the cost may change depending on the time of the day) and that's not right to suddenly tell me it will depend how much it will cost. He started getting very rude and abrasive, while I talked he even said 'let me finish' in very rude tone of voice. I pointed this is not very professional as a business owner to act like that and he got to the stage of shouting, rising his voice to me etc. Long story short I ended the call politely and absolutely upset and shocked with the way I was talk to started looking for someone else. Found another contractor in 2hrs, after confirming the job etc I was writing txt to let Ally know. He called me before I send it to him (from different number so clearly thinking I may not pick up) I said I don't need his service anymore, he was trying to be falsely polite saying that he's happy for me. When I also said 'I don't appreciate the way you spoke to me today and find it very unprofessional' he again started shouting, I disconnected immediately, with me and my fiance hearing him shouting 'I don't care what you think!' We couldn't believe how someone can think they can run business like that, shocking. Advice: Get someone else! There is plenty of professional people out there who will stick to their word and a plus they will not abuse you! Save yourself some stress and time. To top that, straight after I have posted this review on his fb page he called me on my mobile! - blocked

Did an outside work hours removal for me at no extra cost, and actually reduced the quoted price on…read morethe day from £65 to £40 as the job was quicker than expected. Van fitted out with padding, straps etc. so it was good to move larger unstable items like bikes. Good service, and took my job at short notice

Recently purchased my carpet from N&P flooring. Very reasonably priced and guys that came out to…read morefit were polite and friendly. They done a great job!

1) I had arranged for rep from the company to look at a possible damp issue in the house. He did…read morenot show up at the time and day as had been arranged. I called him and he claimed he had tried to call me to say he was. I told him that when booking the time, I had told the person making the appointment I could only make it for that hour and not earlier nor later. In any case, I checked my phone but found no one had tried to call me that day. 2) Anyway, the rep arranged to come another day the following week. Just to be sure he would come this time, on that morning, I called the company to confirm he would be coming. I was told he was off sick that day. I asked why someone from the company did not inform me. If I had not called them, I would have waited again to no avail. I was told he would be back in two days time when he'd returned back to work 3) Two days later, the rep did called me but he said he could not fix a date yet to see me . He said he would have to contact his secretary and that he'd call me back in a hour's time later in the morning. I did not get a call back from him . 4) A few days later, I called the company to asked what has happened as I was waiting for a call to arrange for the rep to come. Someone did call me later to arrange a new date for the rep to come. 5) On that new date. I called the office again but this time, I was informed it was not the date in the diary but it was another day. I mentioned that I was really disappointed as I had made so many attempts to see the rep to no avail. They indicated to me if I didn't like it, they could just cancelled the appointment date in their diary as if threatening if I did not like it, I could just go away. I thought it was not a good attitude to deal with customers. Begrudgingly, I agreed to see them the following day 6) After thinking over during the night, the following morning, I called the company office to ask them to cancel the appointment visit from their rep as I thought the way they treated me was very poor . I also did not intend to spend thousands of pounds doing business with a company which had not shown themselves to me to be very reliable from my experience. 7) However, I had a call in the afternoon from the rep to say he was outside my house. I told him that I have called his office in the morning to cancel the meeting. He started shouting at me on the phone and said "You're p*ssing me off" or something to that extend. I had thought that was not at all professional. If there is a "Zero Stars" or even Negative "Four Stars" rating for my experience with this company, I would put that. Needless to say, I would never want to use the service of this company.

Have to say that this company is one if the most honest..reliable companies I have ever came across…read more ....They put in a damp proofing course and a new kitchen into my property and the job was first class. ...nothing was to much trouble ....I was delighted with the work that was carried out and I would thoroughly recommend them....excellent customer service and a fantastic job done. ...can't thank them enough. ..

Really pleased with our new floor from Floor Design. Staff in store were really helpful and the…read morefitter did a brilliant job.

These guys were fantastic. We had a problematic new build installation where the floor screed had…read moreto be replaced, not planned for. The builder agreed to pay, floor designs quite literally worked all hours to get the job done on time and on budget. Had the floor for 6 months now and still not found anything wrong. Great workmanship with the Karndean, better than all we have seen. Lots of pictures to show you what could be done. The fitter has a great eye for suggestions. We really cannot fault the support, service, anything. I very much view high praise as needing to be earned, these guys were fantastic in a very awkward job.

I needed a heating engineer to carry out a service on a gas boiler at my rental flat in Edinburgh…read more Had a plumber from Stewart Heating and Plumbing out at my own house previously to fix a leak so I decided to use them again. The gas engineer they sent was very pleasant and knowledgeable. Explained a few things about my central heating system that I did not know and carried out a thorough service of my boiler and fire. Excellent service I would highly recommend.

Highly recommend Direct gardens, had work done just recently and the team from Direct gardens done…read morea 5 star job. From quoting a ver good price, using the best materials, they arrived on time and kept us updated with what was going to be done on a day to day basis. professional service with a great customer service, highly recommend, got more work organised for next year.

Direct Gardens did a great job for us. Large hedge and existing fence ripped out with no mess or…read moredamage to the garden. New double slatted wooden fence was erected in super fast time and guard rail pinned to the top. Result was fantastic and was to the complete satisfaction of the neighbours to either side of our house. We were all delighted with the result and would have no problem in using Direct Gardens again and I would certainly recommend them to anyone else. Keep up the good work.

I would give them 0 stars if possible. Please stay away from this company. We called them as the…read moreheating they installed didn't seem to work properly and after charging us for two call out fees (200£) they confirmed that the only issue was that they installed the radiators and boiler incorrectly. We were told they would find a solution after confirming we had paid the second call out fee and once we paid the fee they said they didn't want to do any more work for us. It is really sad that this type of company which clearly only wants to take advantage of customers is still trading.

Found this place whilst driving past their shop, I really liked the style of their showroom so…read moredecided to have them renovate my bathroom as it was dated and in need of a makeover - Now I absolutely LOVE what they have done with it. If you're looking for a stylish modern new bathroom and a reliable professional service at an affordable price then I definitely recommend!