I have been in high end customer service for over 30 years. Never in my life have I been soo…read moredisappointed in the lack of service we received at Powell Jewelry. With a full staff of at least 7 on a Saturday, no other guests in the store. They were rude, snooty, inconsiderate & were not interested in making our visit pleasant. They did nothing to ensure to keep our business. We will not recommend Powell Jewelry to anyone for anything, in fact we wil do everything we can to discourage someone from shopping there.

I called the store because I was looking for a specific oval setting that could hold a 4 ct oval…read morediamond. The lady that answered sounded almost confused to talk to me. She said they do a lot of custom but she would need measurements, so I asked if they had any kind of warranty on their jewelry since more than likely it would be custom. She literally asked "warranty on what?" I said "um on your jewelry"? She then proceeded to ask if I was in the system and seemed very confused that I was asking this question. Honestly unfortunately with the experience I had over the phone I won't be coming in. The customer service was definitely not good.

Called and asked for a quote for 3.50 grams of 10kp gold offered 100.00 gold market value at the…read moretime was 171.00 for 3.5 grams of 10kp gold a little low but best quote I've found in wichita so far for scrap gold

They resized my ring for only $35 and had it done in 2 days. Highly recommend!!! They also have a…read morehuge selection of jewelry to purchase.

Been looking for a new jewelry repair place since I moved here…read more This place had good reviews and those reviews were right! My husbands military ring was bent to where he couldn't wear it anymore. They fixed it in minutes. My ring was cracked and they had it fixed within 4 hours and it looks great, you can't even see where they repaired it. Will definitely be bringing all my future repairs here!

Not our first interaction with this establishment. The prices have always been more than fair and…read morethe staff is friendly and courteous. Today I sold the gold in my high school class ring to them. I had done quite extensive research on the Internet regarding a fair price. Prior to coming here I had gone to two other gold dealers. One Day Jewelry offered a price that was fair market value for the weight of gold that I was selling. I was happy with the price they offered and they made themselves to profit, for which I can't fault them. The other dealers, however, offered LESS THAN HALF of what I received from One Day Jewelry. And to top my whole experience off, I was in and out of the door in five minutes.

Very helpful. They fixed the rosaries for free and were very informative about the other work we…read morewanted done. Thanks for the help.

I have a watch that, while not high-end, has also be customized by a watchmaker who is no longer…read moreliving, and the model is not longer made my the manufacturer. So, no, Tim, your services are not worth more than the "replacement value" because the watch is literally irreplaceable, a unique piece. My interpretation is that ya'll are just too much snobby to work on anything other than a Rolex or an IWC. I'll go to someone who wants my business, thanks.

Best customer service around. My wife and I looked everywhere to find the ring she wanted. We…read morelooked at all the chain stores and any place that carried jewelry. We shopped local and couldn't be happier! The price was incredible too!

I lost a stone in my wedding ring. I was referred to Steve at Athena Jewelry by more than one…read moreperson. (I have wanted to have my ring soldered for many years but have had trust issues so I wanted to make sure I left my ring with the right person / business.) Steve took a look at my ring said he would need to order the matching stone. He also showed me the wear and tear that my ring had endured over many years. When I went to pick up my ring, I was amazed at how beautiful it was once again. He even soldered it for me and made it look brand new. It looks better now that it did on my wedding day!! I was MORE than happy with my ring and was extremely grateful for what he charged me, as I assumed that it would be more. Steve is very personable, kind and professional. I highly recommend Athena Jewelry!!!