I hired USA carpet and upholstery and they did not disappoint. They arrived on time and gave me an…read moreestimate of 1 and 1/2 hours to complete the job. They are finished in 1 hour. I have three floors and 28 stairs. My 18 year old carpets were fresh and cleaned extremely well. I am thoroughly pleased with their service and I will definitely be hiring them again. Pricing was also exceptional.

Was quoted $150 for 5 rooms. Then, was told we needed a deep clean and it would be $290. We just…read moremoved in and evidently the carpet was never cleaned. I appreciate the recommendation but, would expect a thorough clean and unfortunately, it was not! My carpet still smells like urine and will now have to call another company to clean my carpet appropriately. Big disappointment!!

Buyer beware! This applies to their "restoration" services…read more Backstory: we had lumber liquidators install new flooring. Told them many times we have radiant floor heating. Guy only spoke Portuguese... end result holes in the radiant flooring. I get back from work at night basement ceiling dripping. So the contractor from ll called Voda. My experience with voda. In the beginning upon meeting. Seemed very professional. That was about it. They installed a containment zone. Which came down in about a hour. What a waste. Next they rented a dehumidifier and three floor fans from Home Depot. That was it. Upon leaving they said they be back everyday to check. You going to help blow on the wall? After he revisited my house. He gave me attitude that it wasn't hot enough in room. (They used my heater) I told him I'm not running my heater at night unattended. He got semi aggressive so I got mad and made him leave. He didn't come back til they picked up the rental equipment. Home Depot must've emailed em. You pointed fans at moisture. Not much of a job for a $1500 bill. This is a scummy business. I do not recommend. I'll do it for much cheaper

We had area rugs that have not been cleaned in years. Some of the rugs were old oriental wool rugs…read more The Voda team did an exceptional job cleaning the area rugs. We go 5 star service from same day as the call pick-up to keeping me informed about the cleaning to final delivery where they unrolled each carpet to show the quality of workmanship. They got out years of dog hair and made old stains disappear. We could not be happier. Thank you Voda team for treating us like we were a part of your family.

Our basement guest room, utility room and bathroom flooded 3" where carpet and 1' of Sheetrock had…read moreto be removed and dried. Jesus and team were there within an hour and did an amazing job removing and drying everything. They turned a disaster into a manageable situation with care and empathy for our family. Great folks! Without them we would have been dealing with this for weeks vs days. Absolutely the best knowledge and services available!!!!

There is a reason why this company is so highly rated--they are knowledgeable, responsive, and fair…read morewith pricing. They restored my unit in record time because they regularly checked on the drying process and repositioned the fans to optimize drying. They had a crew to take out the smallest amount of drywall to get the unit dried, and then had a crew come as soon as the dry meter met criteria. I've worked with 2 other local restoration companies & On-site is by far the best.

Great company, great response. It's not always easy to find trustworthy and reliable contractors…read morethat will try to help and show respect for you home in the process. From the very first call until the issue was resolved it was just a pleasant easy interaction. I very much recommend this company to anyone that I know. If you are not sure if they can help, give them a call!

From the owner: When disaster strikes, you need emergency response fast. Best Option Restoration of Colorado…read moreSprings is your 24/7 locally owned, IICRC-certified team for water damage restoration, mold remediation, sewage cleanup, and complete rebuilds. We handle everything under one roof — emergency water extraction, structural drying, mold inspection and removal, sewage biohazard cleanup, and full reconstruction including drywall, flooring, and painting. Our thermal imaging technology finds hidden moisture other companies miss, stopping mold before it starts. We work directly with all insurance companies and provide free inspections, thorough documentation, and honest estimates. When you call, you reach our local office — not a call center. Serving Flying Horse, Briargate, Northgate, Broadmoor, Black Forest, Stetson Hills, Powers Corridor, Old Colorado City, Banning Lewis Ranch, Fountain, Manitou Springs, Pueblo, Monument, Woodland Park & all El Paso County communities. IICRC Certified · BBB Accredited · Locally Owned · 24/7 Emergency Response · Free Inspections · Insurance Approved

Jake came to our house so quickly after calling him and has the water leak cleaned up that day! Ge…read moreset up equipment and came back daily to check it until it was completely dry! Highly recommend!

From the owner: We are locally owned and operated company, with a team of water, fire, and mold restoration…read moreprofessionals dedicated to providing swift and secure service throughout Colorado Springs and surrounding areas. With competitive pricing and direct to insurance billing, we are here to make sure your home's disaster becomes a little less stressful. We pride ourselves on our fast response time in your time of need.

James came out when our hot water heater had stopped working. While he was here, he discovered a…read moreleak in the connection on the water heater on the other side of our house. Carbon monoxide and gas were leaking. He said he needed o fix that first, which he did, then, he proceeded to work on obtaining and installing a new hot water heater to replace the one that was not working. He was very polite, very efficient, and we're very grateful that he was perceptive and discovered the leak in the other hot water heater, and spared us from a potentially very dangerous situation.

I needed a toilet line snaked during a basement finish project. I called Roto and they said someone…read morewould be there within an hour but they would not give me a cost estimate (suspicious). The good: someone did show up that day. The bad: it took over 2.5 hours for them to show up, not less than 1 as the call center (and confirmation text) said. The terrible: the technician said it would cost $800 if the toilet was installed, but since I already had the toilet off, it would "only" cost $540. Only?! That's an outrageous price for snaking a single line. I won't be back.

Tony and his team are the best. Quick to respond and thorough in their work.read more

Very dissatisfied. I urge you to seriously consider calling someone else for help. I'm guessing…read morethere is a reason why this vendor is no longer on USAA's list of vendors to contract with for their customers. Called for water mitigation of an area of about 2ft x 5ft from a small leak from the A/C unit inside the house (mechanical room is on 2nd flr next to a bedroom) discovered on Monday 7/13/2026. I had already started with towels and the tip toe dance to try to soak up as much moisture as possible and put 2 box fans in the room to get the added air-flow. Unfortunately because I was not exactly sure how long the water had been there, I called Servpro on Tuesday 7/14/2026 for a team to come pull back the brand new carpet to ensure there was no mold growth. When I spoke to Deven (sp?), who answered the phone, he was driving and not in the office. He told me he remembered me when I had called the prior month for the water heater flood remember the brand new carpet?). He said he would have Melanie call me to schedule when the crew would be out. Got a call from Jackie who reconfirmed my situation but restated that Melanie would call and let me know when the crew was scheduled. No call from Melanie, but surprise! The crew shows up unannounced on Wednesday morning (I work from home and had no time to prepare for this in advance). They pull back the carpet, inspect it and the pad and see there is only about a dinner plate size of dampness left on the subfloor. They spray a solution to "help prevent any growth" and encourage me to keep my box fans blowing on the area and they will schedule to return sometime after 9AM on Friday to look again and finish up. I specifically asked "does this include a carpet team to put the carpet back in place" as having this small area pulled back is a tripping hazard. "Oh yeah, the recon team can come and get this all taken care of for you." This was such a small project it was even said "probably just the service call fee since we really didn't have to do much." I asked what that runs, and was told " about $100." They left telling me someone would call me to get this on the schedule for Friday. Note about the "small" area - this is my elderly (not far from 100yrs old) father's room, who doesn't see well and shuffles when he walks. This loose carpet is certainly a tripping hazard. Come Friday, still no call from anyone. I called at 11AM asking what time to expect the crew. Talked to Beth, she doesn't have an answer but asked me to hold on and she would find Melanie to get the information. Beth comes back and says she had to pull Melanie out of a meeting but the crew should be here in about an hour, and I confirm with Beth that this also includes the crew to re-lay the carpet. She says yes. The same crew who responded on Wednesday returns and says that a crew to re-lay the carpet will NOT be coming. They tell at THIS time it would be more financially advantageous to me to call someone myself to have it done. Sure would have been nice to have had that accurate information from the beginning!! Here it is Friday, and now since I have to manage this myself, it's not likely that it will be taken care of until after the weekend. But the crew offers to simply just lay the carpet back but would not be able to secure it like it was when they first pulled it back. I decline since clearly, I can simply roll the carpet back towards the wall, but ask that I be contacted by the office to discuss all the issues with this project and the lack of communication. I get a call from Melanie and long story short, she explains there are additional charges that get tacked on to the cost when this contractor calls another contractor for work, so they suggest I just call someone myself to avoid those changes. Fine. As I bring up my dissatisfaction with this entire project, particularly the lack of communication, she offers to see if there is anything that can be done, cost wise to help compensate for my sub-par experience, suggesting maybe adjusting the service call fee. So I ask directly "What is the cost of the service call?" She responds, "$190." I asked her to repeat this because surely I misheard her when the crew said about "$100". Nope, I didn't hear her wrong, she repeated "$190." So today, I receive the invoice for $200.50. Not what Melanie said in our last call, and it sure doesn't look like they took all this into consideration. I call to clarify this and speak directly to Melanie. She informs me that they didn't include a second service call fee for when the crew returned on Friday, nor did they include the normal $250 fee that would have been assessed for pulling the carpet back. So in essence, that 2-day fiasco should have cost me about $650! Clearly this company is not customer oriented, learning what their roughly one hour and a half worth of service could have cost. Call them for help at your own risk!