Worst experience imaginable for dear family member. If you wish to put your loved one in a fancy…read morememory care on the outside place, and just live your life with relief your loved one is 'semi ok' without updates then definitely go here. One star given for cleanliness of areas and room, and some very kind staff. This is surface level, however, as LO did not receive care consistently and staff did not have training to do most of the basics. The staff will be attentive on the surface, on day one, then vanish. Management will be all supportive if you keep your mouth shut and any updates will be sporadic, not truthful, inconsistent and sadly, non supportive. Senior leadership lacks oversight and you will be gas lighted on multiple levels. The price is sky high and you do not get what you pay for. Food is good if you order off menu vs vats of food specials. Sadly, they simply do not care much for residents as evident on multiple visits and their motto of caring for your family member like family is not factual. Avoid this place.

Kensington felt so personable when it comes to staffing, even staff who do not work in care always…read morechat and make an effort to acknowledge the residents. Numerous other facilities I have been to only see the residents in passing and don't know their names, however, this is not the case at Kensington! The price may sound large at first, but you get what you pay for. Bonus points for the space being immaculately clean and inviting

Patricia helped before and After my hip replacement. She…read moreorganized the safety devices in my apartment and set me u with excellent home care and therapy providers. She also helped me at the rehab and hospital. I recommend her.

Maxwell's provides its senior care clients with close attention to their evolving needs and finds…read morecreative alternatives when care choices become ineffective. Patricia, as principal at Maxwell's, is conversant with the inevitable arc of dementia and suggests new solutions that help keep older family members in their home as long as possible. I found her especially helpful during emergencies when quick responses were necessary, and in ascertaining the need to change facilities when a loved one was not thriving. Patricia is assertive to a fault in advocating for the patient, and has assembled a crack team in Apryl, Shawna, Barbara and Bob who fulfill distinct roles and balance out the team. I can highly recommend Maxwell's.

"The clients and direct care staff are typically great, but the administration (incl. the executive…read moredirector and board president) are biased, corrupt and without scruples. Do not work at Kainos. I worked at Kainos and experienced lots of political BS-- favoritism, discrimination, and double standards. If you are a woman, an ILS or SLS instructor, a "protected class" minority, and if you share your managers religious beliefs, you will likely do OK at Kainos. But if you are male, do overnights, and do not share your managers religious beliefs, and are honest, you will be marginalized and oppressed. Kainos has dozens of "unwritten rules" that are NOT in the Employee Handbook-- my "mistake" was to speak the Truth and the Kainos system shi*tted me out! Do not work at Kainos. I have a 20 year full time job I cannot put on my resume thanks to Andy, who admitted to me one year later that it was a "retaliation termination"!! He should be fired for that bullsh*t. Admin staff initiate bait-and-switch meetings, so be careful if you're still working at Kainos: quit before they get petty revenge. I had NO reprimands ever, and during my last 16 years at Kainos, I had NO employee evaluations-- none! But... 20 years full time job, 4 minute termination meeting. No goodbyes to clients or co-workers. Sick. Zero accountability for admin staff. Do not work there. Just don't." - Not me. ----------------------------------------------------------------------------------------------- First id like to address that whoever is impersonating me on Yelp to negatively influence the rating of an assisted living facility, that supports the developmentally disabled during a global pandemic must be a pretty unhappy person. Id like to go through your post quickly to disprove its authenticity. During my 10 years working at Kainos I never encountered any Biases, or "corruption". I was treated with respect and equality like all other employees. I have never encountered a "protected class" at Kainos, and especially not women! They often must work harder, and closer to the clients than the men do. The religious beliefs statement probably offended me the most. My Manager and I could not have been any further from each other regarding religious attitudes, yet we worked well together, she made herself available for questions, held monthly staff meetings to air any grievances, brainstorm, and often food was provided. As for the Employee handbook, It's pretty airtight, and most times I had a question for my manager the answer would be in the handbook. These unwritten rules you commented on, I think they may fall under common sense; however considering I don't know what you are referring too, ill leave it at that. ------------------------------------------------------------------------------------------------- On to my personal review. Kainos could not be a better program to work for. It is an assisted living located in Redwood city. The facility has ALWAYS put the needs of the clients first. They pay higher than any other assisted living facility I looked at, and the management I interacted with were all very welcoming, rational, and patient people. The previous impersonator mentioned Andy. I didn't see Andy every day, but I did interact with him every other month or so. I could not ask for a better Executive Director. He was always clear, respectful, and calm. I doubt the truthfulness of the statement," "retaliation termination" I saw first-hand the good that Kainos provided not only to its clients but to its community through fundraising, concerts in the park, fashion shows, trips to Disneyland, the list goes on. It really is a amazing nonprofit. I loved my time at kainos, and I'm fairly certain I will never be treated with as much respect, and honesty as when I was an employee. I hope all at kainos are safe and well during this scary time. Miss you all and keep up your fantastic work. I do not know who wrote the previous review pretending to be me but please try to move on and have the integrity to voice your grievances under your own name, not mine.

If you visit resident home ,the aid will will stare at you and not even say hi.They will not invite…read moreyou or thank you that you bring presents to residents. She will just say "other" and angry grab bag ,humilated you and close door in front of you and that is Kainos. Kainos I believe is unprofesional, ovepriced, unsafe which not welcome family to visit. I believe the residenst they are not have separate room but they will take two inteligual disability persons together and squize them in small bedroom to collect most of the money and it doesn't matter ,if you they have apnea , seizures or epilepsy let mix them together so people with none sleeping apnea and epilepsy suffer . No supervision from Reginal Center on regular basis and in covid time nursing stuff doesnt need to wear a mask why? They are immune and they do not care if the disability persons get it.

I visited a friend at Webster House Health Center frequently for a few weeks, recently. The nursing…read morestaff was great every time I interacted with them. The entire staff is very caring, attentive, and knowledgeable. I appreciate all of their service, working an overall very difficult job.

Tv blaring all night as I couldn't turn it off. Room was freezing as a short term roommate…read moreopened the door to outside and staff didn't see fit to close it. Even after I signed a form recognizing that I was self releasing against medical advice,an employee twice tried to physically block my exit, almost causing me to miss my uber. This place should be investigated by the state

My mother has been a patient here for several days now. I am so thankful for the quality of care…read moreshe has received at Atherton P.A. and for the hard work of staff to keep the facility clean. I heard warnings about the quality of SNFs available for Kaiser patients. Since I was worried for my mother, I toured several facilities before I found Atherton Post Acute. I left several messages to all of the facilities contracted with Kaiser, as well as filled out their contact forms. Atherton was one of the two who called me timely. Some of them still have not responded. From the start, the cleanliness and patient centered environment is what attracted me to this SNF. My mother had a rough start at the facility and the nurses were very caring and patient. After the initial anxiety my mom had, two of the night nurses told me that it often takes a couple of days for a patients to get settled in. They completely understood and told me how much my mom loves to converse with them. The PT and other activities are so varied, my mom appreciates she has a choice of things to do. She particularly loves the ability to receive Holy Communion. She has come to understand that she has work hard to get through the PT and healing and that there are things she can do there to help the time pass easier. Communicating with their coordinators and managers is very easy. I found that my mom's renal diet food was making her miserable. The coordinator quickly worked it out with the cook, and she has been really happy with the variety. Everyday, I've seen my mom's spirit improve. The doctor and nurse coordinator has been on top of my mom's improvement and it's so easy to talk to them about her medical condition. They have given her outstanding personal care. The staff is friendly and are very respectful about privacy. Many of the patients need personal help, and you never see people in there rooms being cleaned up or changed. It really helps that the staff are cheerful and caring. The facility has really nice community areas. Patients have the option to sit together in a dining room, or dine in their rooms. The rehab room is huge and my mom has been having fun with some of the easier exercises. Everyday, laundry is taken out and washed when requested, and everything from socks to toothpaste are readily and happily given when requested. It is always nice seeing the nurses and other staff make their rounds because they are so friendly and always glad to help. I would highly recommend this SNF to anyone.

Our family came to this hospice when my father was admitted for comfort care for three weeks. This…read morewas one of the most emotional and vulnerable times of our lives. There were a few nurses who were truly compassionate -- they hugged us, reassured us, and made it clear that my father's comfort mattered. Those moments meant more to us than they will ever know. However, there were also nurses whose approach felt cold and dismissive. One nurse was so blunt that he didn't even finish feeding my father because it was taking him too long to chew. In a place meant for comfort and dignity, moments like that were deeply painful to witness. The facility itself could also use more nurturing care. The environment felt in need of better cleanliness and attention, which is especially important in a setting where families are already carrying so much emotional weight. Sadly, my father passed away. I do want to acknowledge one nurse on the third floor who stood out beyond words. From my very first visit, which was incredibly emotional she assured me she would take the best care of my father, and I believed her. Her compassion, warmth, and humanity brought comfort to our family during the hardest days of our lives. I saw her again recently and couldn't help but hug her. If you are reading this, please know you are truly an angel. I only wish I had remembered your name. May God bless you with love, peace, and happiness. Hospice care should be built on patience, kindness, and dignity. I hope this facility reflects deeply on the care it provides, because families will remember these moments forever.

Really appreciated the service and care provided by Ultimate Homecare Services. These guys were…read morefriendly, responsive, and made a huge difference in my mom's recovery.

ULTIMATE HOMECARE SERVICES ARE THE BEST!…read more I cannot express enough how special the team is at Ultimate Homecare Services are. For me, being faced with home hospice care and not being sure what to do about anything, the professionals at Ultimate Homecare helped me tremendously. Siteri approached my family's situation with tremendous care and calmness. Siteri introduced my family to Leba who worked with my family during my father's hospice care. Leba is absolute perfection. She helped me support my father's care with her guidance and expertise. Her guidance was paramount since I just had no idea what to do. Their experience and amazing compassion was extremely helpful and put my mind at ease almost immediately. My family's situation is nothing new, but it was new to us. Without Siteri and Leba helping us in extremely short notice, I do not know what we would have done! I cannot say enough good things about this team. I am so very happy to continue to use their services to help my mom have a better and easier life. Thank you, Siteri and Leba for EVERYTHING you guys do! Stacy Fox

Highly recommend. My Dad has stayed there multiple times and experienced great service from their…read morephysical therapist Erick. Also, shout out to Rosa who is incredibly caring. Having been at a high end skilled nursing facility by Stanford I can say if your loved one needs PT this place offers the best. They well prepared my Dad ,Fred for his return home. The staff followed up with me after he was released to ensure he was getting the proper home care. Thanks Team Carlmont Gardens

The staff are very hardworking and courteous here . I came to take a friend out and help out .read more

TheraCare is one of the best companies I have worked for. Pay is standard for the work you do but…read morethe work culture in the office is outstanding. Everybody in the office is extremely friendly, easy going, flexible, and quick to respond to any inquiries. If I ever had my own company, I would surely hire ALL of them! :)

TheraCare has served our mom, who was diagnosed with Alzheimer's, for six months. They are…read moreconsummate professionals who are very flexible and responsive to scheduling changes, doctor's appointments, problem-solving when issues come up, etc. They act as partners with a family in caring for someone with dementia - after all, it takes a village to care for a family member with Alzheimer's. They are very good in communicating via text or email and are always patient, calm, and professional. We have been grateful for their service and appreciative of their expertise. TheraCare is first rate service for a reasonable price.