Beyond impressed with this company. I highly recommend you check them out for all your heat and air…read moreneeds. Honest, reliable & knowledgeable. Great service at a great price. Service so prompt, it puts others to shame. No more sweating in this Memphis heat! I believe the young man that came out's name is Josh. He was polite, professional & highly skilled with his trade. He is an excellent representation of a nice, local company. I will recommend them to all my friends & family & definitely use them again. A+

I contacted Air Serve on 5/17 to service my inoperable unit. In short yes he attempted to upsale…read moreme to purchase a new unit, which I didn't fall for. My bigger issue is (1) they don't provide you anything in writing even after asking multiple times (2) I agreed to have them complete the repairs on my unit for a total of $1,300, minus the amount of the service call ($62). (3) The tech was supposed to be processing my payment of $62 for the service call on my debit card and he charged me for the entire $1,300 repair that hadn't taken place. I was ASSURED by this tech that it would be reversed first thing this morning by their office team. I never intended to pay the actual repair on my debit card, which I told the tech before he ran the charge. I have now placed 4 calls to them for a status update, each time i'm advised an urgent message has been sent to accounting to reverse the transaction but no reversal has taken. There is zero sense of urgency for them to rectify their "mistake". This was only caught when I asked the tech to provide me with a receipt for the amount I was paying. I have since canceled my service call with them because I have little faith in their integrity based on something so simple that was an error on their part taking an entire day to resolve. Remarkably unprofessional, inconsiderate and poor customer service. I will share this review on every platform.

Highly recommend. Efficien, courteous, cleaned up after themselves. Cleaned 25 years of dust out in…read moreabout 3 1/2 hours. Called back later to make sure I was happy. I couldn't ask for more. Thank you guys. You're the best.

These guys are amazing. Ron answered every question I had and explain the whole procedure to me. He…read moreeven came the next day and put my vents back on. This is a very honest hard-working company if everyone were like clean the air services we'd have no problem finding help.

Where do I start, Jermey responded to my request the same day for a wheel blower cleaning and…read moreevaporator coil cleaning. I'm so glad I shopped around and came across an honest and very knowledgeable guy. I would highly recommend his business to my friends and coworkers.

They never do what they say. Late and smell like they been smoking something. Avoid them.read more

Not pleased with the service I got when I ordered air duct cleaning. I feel like they were way…read moreoverpriced to have guys walking around with toothbrushes and tools that just look like they are cleaning ducts for real

Called for quote , came out and were able to do my work that day!…read moreGreat service, polite, professionals!

This is a very bad company and owner Rickie Sanders is not a good business owner at all first bait…read moreswitch quote $360 changed $603 and with a very bad attitude said ok $543. Not the worst sprays chemical in air ducts without asking after I told him I have emphysema and I had to go to hotel and he killed my fish in my fish tank that can not due chemicals and still had a attitude. He is not a good business person or owner. My husband and I are definitely not complainers and have always supported small businesses! Please do not use his company. No rating.

Rickie did a fantastic job with my carpet cleaning. He is prompt, very thorough and has great…read morerates. Thank for the great cleaning and your Great Customer service. I will definitely be referring you to everyone I know.

I used Airserve before in a different home, I had problem with the service then. I was getting a…read morenew unit and the guys who were putting the unit never showed,or so I thought. I call to find out where they are since I have to take time off of work to wait around. We'll, they saw a town truck in front of my house and instead of calling they just left. Leaving me to chase them down to get them to come back that day not reschedule like Airserve wanted. Now on to the new house, try try again I hoping that maybe it was a one time issue. NOPE!!! I have them come to look at the houses unit. Well I get call about how the unit is on terrible shape. I can "fix" it for $800 or replace it for like $6,000. I ask them to please wait and trust that they will send me quotes. Wrong again the service guy goes behind my back scares my elder mother into thinking that the unit needs to be fixed ASAP. So they STEAL $800, from my mother. I look up what they did and talk to my friend who does HVAC the parts he replaced were $50 for both. How do we get $800. Also, Im the home owners if I tell you NOT to do something you dont prey on the elder to rob them of their money. I call to talk to someone, I miss the call because Im working, try to return the call and NEVER heard back. Very upset, I also asked to cancel my membership because thats BS supposed to get discount on service, yeah they dont discount anything. They still taking the monthly fee out, this company just loves to rob people.

Please beware and get a second opinion when your told your entire system is done and you need a…read morereplacement for 20k. I hired this company because my upstairs air conditioner stopped working and the downstairs unit while blowing cool air couldn't keep up. The upstairs unit when taken apart did have a small amount of ice on it, it was not covered just the bottom. (the guy was here 3 hours and never checked the unit again said it most likely has a leak is low on freeon, and not sure it could be filled) . Started quoting prices and showing me photo's of gauges, quoted me a price of $3600.00 to replace fans and coils that aren't guaranteed and I really just needed a new system. He cleaned the downstairs system told me it was getting weak might last a week or could last a month or 2. I was told when he cleaned the coils that the unit was used to running at a higher amperage and with clean coils it had a memory and would continue to run at the higher coils. It was 83 degrees in my house by the time he left, and did nothing to the upstairs unit, had the attic door open for the 3 hours he was here which let all the heat poor into the house even while he was outside working. He never checked the upstairs unit again after he cleaned the downstairs unit and in the 110 heat indexes that would have been melted before he left here. Said he would try to see if they could schedule me an appointment for the next day but could be back before Friday, this was Monday. Had to make sure there was no leak to add freeon. However I could speak with their home design team to schedule a new install and if I signed a contract with them they would return and put freeon in my unit at no cost and without checking for a leak. I could pay their monthly maintenance fee for the next 10 years on the new unit and they would take care of everything. I was quoted a price of 99.00 per unit to clean and tune them up and would pay more for freeon if needed. My bill was $403.00 and they did nothing except clean it and put some gauges on it. This morning came and sure enough 9 am on the dot I got a call to schedule the design team, when I asked about the repair for upstairs they didn't handle that but could transfer after I scheduled the team for the new unit. My alarm bells were going off yesterday so I did some inquiries with friends of mine in the commercial business for HVAC and they got quite a laugh at the information I was being told. Back story here my house is only 8 going on 9 years old, I have a 4 ton unit and a 3 ton unit, with the new freeon 410 I believe it is. My buddy sent one of his crew out to go through my system. There was no leak and it was 2 pounds low on freeon which happens over time. My coils are not going out right now, has a tiny bit of rust on them but none on the coils themselves, I will need to replace the unit in the next couple years if I want to go up in tonage, but they can easily replace a coil for around 350-400 and if I did both units and both fans it would be 1400 to 1500.00 not $3600.00. My downstairs unit was definitely under a bigger load trying to keep up with the heat by itself, and when checked a few minutes ago is back where it needs to be. The downstairs unit caught up and brought the temp to 70 overnight, then of course with the heat the temp went back up with the attic open a bit more today it only reached 77 in here today. With the upstairs unit back up and running the temps are already dropping in here this evening. Please beware of this company if your wanting a repair, get a second opinion before spending your hard earned money. Very sad in today's economy that someone retired is taken advantage of like this.