If I could leave a zero-star review, I would. My experience with Auto Image in Wichita, Kansas has…read morebeen extremely disappointing and frustrating. I initially brought my 2022 GMC Sierra 2500HD AT4 in April 2024 for window tinting, including the front two windows, a full ceramic clear film on the windshield, and a brow on the windshield.
Upon my first visit, I had to return the truck because the windshield brow was applied incorrectly--it was severely crescent-shaped. While the edge was about six inches from the top of the windshield, as requested, the film was only about 2.5 inches from the top at the center near the rearview mirror. Additionally, the front side windows were not properly prepared, as residual glue from the old tint caused bubbling around the perimeter of the windows. I also experienced a loud groaning sound when rolling down the windows on warm days due to the leftover adhesive sticking to the rubber seals.
While they did correct the brow on the windshield, the issue with the side windows was not addressed adequately. When I brought this to the owner's attention, he claimed there was nothing they could do, stating that the dark tint would always show bubbles. They ultimately told me to "live with it," leaving me with unresolved issues.
I also had Auto Image apply paint protection film (PPF) to my pickup, which was improperly installed. I was told that they could fill in rock chips with a paint pen before applying the film, and that it would look as good as new. I purchased the paint pen as instructed, but when I picked up my vehicle, the pen was still unopened in its original packaging, and the front end of my truck appeared to have numerous unsightly bubbles, resembling acne.
I was advised not to use car washes, so I've been having my pickup hand washed and detailed by a local company every few weeks. However, when the film began peeling in several areas, the owner insisted that the damage was caused by a car wash. I have receipts and video footage proving that my truck has only been hand washed. Despite this, the owner remained defensive, agitated, and unwilling to take responsibility for the poor workmanship or stand behind the service provided.
In summary, the lack of attention to detail, poor customer service, and failure to resolve my concerns make Auto Image one of the worst businesses I have dealt with. I cannot recommend them.