Update two. I apologize as I did miss the message from the owner. I've written back to the owner to…read morethe specificity of the claim and will allow him to respond as he sees fit. This again is a review dedicated to the staff of this establishment and the unprofessional way they conduct themselves as representatives of this business, again as called out in the initial review. Update 1. Branch manager decided to call out a fake review without reaching out. The review is true as stated. Un professional as you can see by his response. The encounter I had was not from an inquiry for a mortgage, but simply visiting the compex. Poor business and serious lack in professionalism. The response here is what I'd expect from a child on the internet. Instead of looking to make right they'd rather infer they are right and would never do wrong.

Steve is a snake and you are his prey. They pushed me and my wife to take an interest rate of 5% to…read morehelp cover closing costs, even though we already had money for closing costs. Why? Because they said in general people only have loans for around 5 years before the upgrade. We trusted Steve, and that was a big mistake. That's no reason to take a higher rate. If someone gives you crap advice and then acts as though they're looking out for your best interests, and the law requires it, then you can be sure they're not looking out for your best interests. So everyone else I know got 4 percent or 4.5 at the most and here I am with a 5% loan from Steve. Thanks for nothing.

Dan and his team made our entire home buying process so painless. This is the 5th time I've…read morepurchased a home. It was by far the easiest and smoothest funding process I've experienced. We also felt very taken care of as Dan was keeping a close eye on the rates and constantly communicating with us during the entire process. He made sure to monitor the market and trends to help us lock at the best time with the lowest costs. I highly recommend Dan at Fairway Mortgage, you won't regret it.

Dan is super knowledgeable, responsive and always available to answer questions (even taking…read more a call from me when he was on vacation!). His monitoring of market trends and transparency with rates helped me feel super comfortable with my first home purchase. Ember was great at communicating everything clearly and the team made the whole process easy and seamless!

Made the experience of buying a home and applying for a loan very easy and stress free. Highly…read morerecommend

My wife and I started looking for a condo in June of this year and our agent said that they love…read moreworking with Wendy and her team so we went with them. We were first time home buyers and what you don't realize is, if you're applying for a home loan, the representatives at the bank do more calculating, document gathering, processing, and running around than anyone else. Wendy and Kristin were on top of everything. When we didn't understand some parts of our application, Wendy took time out to take a phone call from us to lay out exactly what we were working with and could not have been clearer. Lastly, due to circumstances where I was going to be away for work, my wife and I asked if we could close sooner than expected. Wendy and Kristin were on top of it and got it done. We cannot thank them enough for doing this for us and making the experience as easy as it could be. We would use them again in a flash.

Efficient, fast and clean place. The only thing I don't like about People's bank is that they don't…read moreallow transfers between the accounts .

Competence, efficiency and follow up, these are the traits I found with a Sergio Colon and Peoples…read moreBank mortgage group. Absolutely top notch service, alway kept me in the loop on status and closed early. I highly recommend

Not sure if this guy was having a bad month or what but he completely wasted our time for almost a…read moremonth. He told us the wrong quote to start with because he forgot to include mortgage insurance. No problem, everyone makes mistakes. Then after hours of getting the paperwork together, dropping it off, back and forth communications he tells us oops we can't actually do the loan I've been telling you about for almost a month. These errors were pretty standard stuff that anyone in his position should be very aware of. Mortgage 101 stuff. Either he needs more sleep or should get into another job. Beware of this lender!!!

Although this bank is incredibly busy, they get through clients quickly. I have gone in on several…read moreoccasions without an appointment to see a service member and they have assisted me within a reasonable amount of time. They were very helpful with answering any and all questions that have come up. Phone service for BECU is usually very helpful and they try to accommodate your requests as much as possible. Sometimes the line in the drive through teller service can get long but if you go at a good time, they assist you quickly. There are 6 teller lines and usually each teller that assists is very friendly and good at their job. For ATM's, they have 2 outside on opposite ends of the bank and they have 2 more inside. (usually 4 inside but that area is under construction right now)

For everyday banking BECU is good. But if you have a life changing event, beware. When I got…read moreseparated from my husband my transactions started getting denied/rejected even though the funds were there. This happened again when we divorced. At one point I was so frustrated and in tears, because I could not easily buy groceries for myself and my son, I pulled up my app and showed the cashier that I had over $1000 dollars in my account with no pending changes, yet my $100 charge was rejected. Not to mention the embarrassment of this in front of others. I called customer service and they could not find a reason for the issues I was having and told me to call back when it happened again. I asked my ex-husband if he was having similar issues and he was not. Now I seem to be going through a similar situation with the death of my mother. She passed a little over a week ago and I am trying to log in on a Sunday to resolve some pending bills. I am listed as her POA, have my own card to her account and have been managing her funds for the past 2.5 years. Now I want to verify recent activity before I make any payments or changes. I am unable to login and keep being told to reset her password, and that they cannot verify the account. It is saved data on my computer, so no this is not legitimate. This is on a Sunday and customer service is unavailable and when I try the messenger option I am told to login to access the messenger. WTF I am so tired of these struggles that are impacting my life and family during already challenging times. This is not support, this is punishment. I will be finding a new banking institution. I am done.