Made the experience of buying a home and applying for a loan very easy and stress free. Highly…read morerecommend

My wife and I started looking for a condo in June of this year and our agent said that they love…read moreworking with Wendy and her team so we went with them. We were first time home buyers and what you don't realize is, if you're applying for a home loan, the representatives at the bank do more calculating, document gathering, processing, and running around than anyone else. Wendy and Kristin were on top of everything. When we didn't understand some parts of our application, Wendy took time out to take a phone call from us to lay out exactly what we were working with and could not have been clearer. Lastly, due to circumstances where I was going to be away for work, my wife and I asked if we could close sooner than expected. Wendy and Kristin were on top of it and got it done. We cannot thank them enough for doing this for us and making the experience as easy as it could be. We would use them again in a flash.

Update two. I apologize as I did miss the message from the owner. I've written back to the owner to…read morethe specificity of the claim and will allow him to respond as he sees fit. This again is a review dedicated to the staff of this establishment and the unprofessional way they conduct themselves as representatives of this business, again as called out in the initial review. Update 1. Branch manager decided to call out a fake review without reaching out. The review is true as stated. Un professional as you can see by his response. The encounter I had was not from an inquiry for a mortgage, but simply visiting the compex. Poor business and serious lack in professionalism. The response here is what I'd expect from a child on the internet. Instead of looking to make right they'd rather infer they are right and would never do wrong.

Steve is a snake and you are his prey. They pushed me and my wife to take an interest rate of 5% to…read morehelp cover closing costs, even though we already had money for closing costs. Why? Because they said in general people only have loans for around 5 years before the upgrade. We trusted Steve, and that was a big mistake. That's no reason to take a higher rate. If someone gives you crap advice and then acts as though they're looking out for your best interests, and the law requires it, then you can be sure they're not looking out for your best interests. So everyone else I know got 4 percent or 4.5 at the most and here I am with a 5% loan from Steve. Thanks for nothing.

Dan and his team made our entire home buying process so painless. This is the 5th time I've…read morepurchased a home. It was by far the easiest and smoothest funding process I've experienced. We also felt very taken care of as Dan was keeping a close eye on the rates and constantly communicating with us during the entire process. He made sure to monitor the market and trends to help us lock at the best time with the lowest costs. I highly recommend Dan at Fairway Mortgage, you won't regret it.

Dan is super knowledgeable, responsive and always available to answer questions (even taking…read more a call from me when he was on vacation!). His monitoring of market trends and transparency with rates helped me feel super comfortable with my first home purchase. Ember was great at communicating everything clearly and the team made the whole process easy and seamless!

Absolutely from now till Mr Baldwin's retirement, I have found the number one person in Washington…read morewho will be handling all of my mortgage needs. Anybody who's planning on getting a mortgage, it's Mr Baldwin. If you need 100% attention on your first loan or anything else dealing with a mortgage, Absolute Mortage is the only place to go. Mr Baldwin has the knowledge and experience in the loan industry. So until Mr Baldwin stops helping people with loans, I will always give Mr Baldwin my highest recommendation. I found Greg very personable, always ready to answer any questions that pop up from time to time. He never made me feel like I was imposing on him, never!! He always takes my questions very serious and gave me the right answer. Always check with him first for your benefit when searching for the right loan. I will be forever grateful for all of Mr Baldwin's help. He is a gentleman and a professional 100 percent of the day. Thank you... Alexander Gallegos...

Although this bank is incredibly busy, they get through clients quickly. I have gone in on several…read moreoccasions without an appointment to see a service member and they have assisted me within a reasonable amount of time. They were very helpful with answering any and all questions that have come up. Phone service for BECU is usually very helpful and they try to accommodate your requests as much as possible. Sometimes the line in the drive through teller service can get long but if you go at a good time, they assist you quickly. There are 6 teller lines and usually each teller that assists is very friendly and good at their job. For ATM's, they have 2 outside on opposite ends of the bank and they have 2 more inside. (usually 4 inside but that area is under construction right now)

For everyday banking BECU is good. But if you have a life changing event, beware. When I got…read moreseparated from my husband my transactions started getting denied/rejected even though the funds were there. This happened again when we divorced. At one point I was so frustrated and in tears, because I could not easily buy groceries for myself and my son, I pulled up my app and showed the cashier that I had over $1000 dollars in my account with no pending changes, yet my $100 charge was rejected. Not to mention the embarrassment of this in front of others. I called customer service and they could not find a reason for the issues I was having and told me to call back when it happened again. I asked my ex-husband if he was having similar issues and he was not. Now I seem to be going through a similar situation with the death of my mother. She passed a little over a week ago and I am trying to log in on a Sunday to resolve some pending bills. I am listed as her POA, have my own card to her account and have been managing her funds for the past 2.5 years. Now I want to verify recent activity before I make any payments or changes. I am unable to login and keep being told to reset her password, and that they cannot verify the account. It is saved data on my computer, so no this is not legitimate. This is on a Sunday and customer service is unavailable and when I try the messenger option I am told to login to access the messenger. WTF I am so tired of these struggles that are impacting my life and family during already challenging times. This is not support, this is punishment. I will be finding a new banking institution. I am done.

Efficient, fast and clean place. The only thing I don't like about People's bank is that they don't…read moreallow transfers between the accounts .

Competence, efficiency and follow up, these are the traits I found with a Sergio Colon and Peoples…read moreBank mortgage group. Absolutely top notch service, alway kept me in the loop on status and closed early. I highly recommend

I have talked to Crane Financial group twice now and both times have been very impressed by the…read morewonderful service I have received. The office takes the time to go over with you your current mortage/ financial and personal situations to find the best solution for your needs. I really appreciate that they can be honest and say that their services may not be the best option to fit individual needs and help send you to others or let you know your current program is best. A business that cares enough to turn away a client because it would not be in the clients best interest to change loan providers,ect is outstanding. I highly recommend Crane Financial Group and recommend that you take the time to meet with them to see if they may be of value to you. This is one amazingly honest and trustworthy business I am happy to review on Yelp!

I am getting my home loan through Crane Financial. They are the nicest, most wonderful group of…read morepeople I have ever met. It is a real pleasure to talk to them. They are extremely up beat and positive and just all around amazing. Kris has been doing home loans for over 20 years and she is a pro; not like any of the banks you can get a loan through. We almost gave up on buying a house because of all the run around the banks were giving us. We decided to call Kris and talk with her and I'm so glad we did. She has changed our whole outlook on buying a house. I love Crane Financial Group and will recommend them to anyone I know or see who is looking to buy a house. I have worked with both Becky and Kris and they both have been very positive, helpful and patient will the many questions my husband and I have had and I have no doubt they will continue to help with such great attitudes and willingness.

I've used Jennifer twice to buy homes and I would not hesitate to do so again. She's very knowledge…read moreand readily explains complex concepts in simplistic terms to this frazzled first-time home buyer. You can also tell she hustles hard behind the scenes and bends over backwards to help her clients' home buying sail smoothly. One of my purchases was done under a tight deadline and there were extra hoops to jump through. Jennifer's expertise came in handy, as she explored multiple financing options to ensure that I got the best deal possible. I don't believe I would've gotten the same personal and hands-on experience with another loan originator. Jen is also very communicative and around to answer quick questions over email. She also does all of this with good humor and a welcomed calmness. I would recommend Jennifer to my friends and family without hesitation.

I felt very confident in my loan officer, she took the time to make sure we understood everything -…read moreshe took the worry away from us and made sure the process went smoothly. She was efficient and very thorough. We enjoyed working with her.

I was referred to Nicole when we were looking for a new house closer to work. She was very…read moreattentive throughout the whole process and made sure I was aware of any changes or delays in our loan as well as checking up frequently to make sure nothing was amiss. I really appreciated all the effort she put in to make sure that the loan process went smoothly and was one less thing for us to worry about. This really helped with easing a lot of stress in an already fairly stressful scenario. Thanks Nicole!

This review is long overdue but Nicole and Holly are the absolute best to work with! I had a few…read moreitems I needed to take care of before the pre-approval process and with Nicole's guidance and my diligence, I was able to get a boost to my credit, pre-approved, and close on my first home within about 60 days or so. As this was my first home purchase, they walked me through every step of the way and also did a great job of educating me on their process as well. They even showed up for my closing and rolled out the Red Carpet for me!! I felt so lucky and blessed that I was able to connect with these two via a somewhat random home buying course. I can't thank you two enough!!!

James was our loan officer and he helped us navigate through a contingent offer situation…read moresuccessfully despite a super hot housing market. The entire team was responsive, reliable, and knowledgeable. They were super busy but James still took time to call us to check in and discuss strategy to make the best offer. Our experience couldn't have been better.

I admit I had some preconceived ideas about the mortgage process; I've heard enough horror stories…read morethat I was pretty intimidated going into my first home purchase. Matt's team blew every idea I had completely out of the water and made me think completely differently about buying a home. If you're buying a home, whether your first, or your tenth, I cannot recommend Matt's team enough. They answered all my stupid first-time-home-buyer questions with tons of patience, kept me in the loop the entire time about the process, and just were generally wonderful and pleasant to work with. I will absolutely be using them when it's time to buy my next home. I worked primarily with James and he was phenomenal. They came highly recommended from my realtor who I trust implicitly, and she was right on. The process could not have been more pleasurable, and easy. You don't earn this many five star reviews by providing anything less than exceptional service. What are you waiting for? Call them right now!