I am leaving a 2 star review based on my overall experience with That 1 Painter. While the final…read morepaint result is acceptable, the lack of professionalism throughout the project made this a frustrating experience. For a quick summary, my primary concerns were: * Poor communication, including staff turnover and needing to repeatedly initiate contact * Significant delays compared to the original three day estimate, with the project lasting several weeks * Missed areas and incomplete work requiring multiple corrections * Inconsistent drywall patch finishing, especially in less visible areas * Over-spray and minor damage not proactively addressed * The home left unsecured at times, including windows left open * Lack of ventilation during painting, causing alarms to go off overnight * Cleanup not performed, with large amounts of trash left behind * Being required to handle cleanup that should have been included * Evidence of alcohol present on the job site For full context, this was my experience: I chose this company based on a recommendation. Early on, I went through two representatives who stopped responding, and I later learned both had left the company. This level of turnover should have been a warning sign. I was eventually connected with someone from another branch while they filled the local role. The revised quote came in much higher and only approached the original after several rounds of clarification. The project was described as a simple three day job in an empty house. Despite that, it extended over several weeks. Communication remained inconsistent. There were gaps where I received no updates and had to follow up repeatedly, which contributed to delays. I had to visit the property multiple times to point out missed areas, incomplete work, drywall issues, and over-spray. At one point, I was told the project was complete, but there were still numerous outstanding issues. The property was not handled with expected care. It was left unsecured at times, and poor ventilation during painting caused smoke and gas detectors to go off overnight, resulting in calls from neighbors and law enforcement. This could have been avoided with basic precautions such as covering detectors and ventilating the space. Items removed were not always restored, leaving me to handle it. I also found a half consumed alcoholic beverage on site, which I documented. I would expect a professional crew not to consume or leave alcohol at a job site. Cleanup was not handled appropriately. Trash, materials, and supplies were left behind. When raised, items were moved rather than removed. I had to take on a significant amount of cleanup myself. I documented these issues with photos and saved communication. To their credit, after repeated follow up, the work was eventually brought to a level that is acceptable, which is the only reason this is not a 1 star review. However, I expected a professional company to manage communication, maintain consistent staffing, complete the work in a reasonable time frame, take basic preventative steps, and leave the property clean and secure without requiring constant intervention. Based on this experience, I would not recommend this company and would encourage others to consider alternatives.

I love working with people who are passionate about what they do. Jennifer and her team are so…read moreresponsive and detail oriented. She is an absolute perfectionist. What separates Jennifer from everyone else we tried to work with is that she does everything she advertises, makes you comfortable, and went above an beyond by helping us to pick the right colors for the style we were looking for. The whole experience has been great, she took the time to explain everything, worked around our schedule and completed her evaluation and quotes in such a timely manner. I highly recommend Jennifer and can't wait to keep this process going. Before and After Pictures coming soon!

I can't say enough good things about T.O.P. The Grant's responded right away, met with me the next…read moremorning, listened to what I wanted, and gave me some good ideas. They gave me a great quote through their cool online quoting system. They started the work right away. Their workers were courteous, professional and did excellent work. They used top quality paint and the results are impeccable. It was super easy to pay their clear and accurate invoice online when the work was done. They are really nice people. This is how working with contractors should be!

I've used the original painter twice and both times the process was easy and efficient! Tracy is…read morevery good at responding to requests and very communicative before and during the process. They hung 2 TVs and a large mirror for me and all three items look great and work perfectly! I will definitely be using them again!

On time to our appointment time. He did evaluate the work we needed to be completed. He did take…read moresome measurements of the area. However, it took over a week to receive a quote for the work we needed to be completed. However, due to the amount of time it took to receive the quote we had already hired another contractor.

Bayron remodeled a stand up shower in our master bath. Communication was great, they worked…read moreefficiently, and did a great job keeping the rest of the house clean.

Ben and his team did a tremendous job repairing damage from a pipe break above our kitchen ceiling…read more They arrived on time, were consciousness in protecting in-tact surfaces, duplicated existing texture and restored my kitchen to its original, or perhaps better condition. I would highly recommend them for any projects you have and will definitely hire them again myself (Actually..... I already did!).

They started out with a high bid and we kept talking and they gradually came done to an acceptable…read morebid but by then I had decided that I was not going to use them.

Robby Branch is the best painter we've ever hired. He just finished painting our home and it turned…read moreout perfectly. When bidding on the job Robby made sure he understood exactly what we wanted, taking pictures of parts of the house as we walked around pointing out details and difficult areas. He arrived frequently to supervise his painters, doing some of the work himself when we asked. Each day he asked us several times how the work was going and if any changes needed to be made. Some areas needed to be carefully hand washed and painted. No problem. Masking was done expertly. Cleanup of the site was done throughout the job. All change orders were carefully noted and recorded. A true professional. It couldn't have been a better experience.

Robby Branch does work that is as good as it gets. His team is always very professional, clean, and…read moreare all obviously masters of their trade. What really sets Rob apart though is how much he cares about the quality of the work he does, and what he will do to make it right.