Do not contract this man for any services. There are numerous negative reviews of his shady business practises, demanding fees paid in advance, aggressive and intimidating harrassment of customers via phone. He is reported by multiple clients to either not showing up for previously agreed and paid for work, or in some cases, even causing damage to then demand further payment to repair it. Given he only takes payment via bank transfer or cash, you have no recourse for refunds outside the small claims court.
This listing is for a sole trader, not a company. Despite claims of multiple offices, all numbers direct to the single plumber, Mark McCabe. He appears to operate multiple phone numbers and sometimes messages in 3rd person to appear as a more legitimate business: "Mark is currently in Marlow".
In our case Mark agreed to a list of jobs over the phone to be completed in one week's time. He then texts from a different number with bank transfer details for a deposit for the 1st hour of work, £150. On the day, he shows up two hours late, during a time when I was personally unavailable to discuss the work. After a quick view of the site with my wife, Mark explains that he has underestimated the extent of the work and has to produce a quote instead, then leaves.
The quote arrives via text from a yet another phone number, with a disclaimer that it must be paid up front in cash or bank transfer to "secure a date". Rejecting the quote, I request for the deposit to be refunded. This was rejected. Over incresingly aggravated WhatsApp messages, Mark claims the payment was made for the assessment of work on site and to not be refundable even if no actual services were rendered. read more