I had an excellent experience with restore rehab, and I especially want to recognize sandy Johnson…read more For Her outstanding care and professionalism. Sandy was kind, attentive, and always willing to go the extra mile to make sure my family felt comfortable, also felt supported throughout the entire process. The staff is always welcoming, the environment is very positive, also the level of care exceeded our family expectations. I highly recommend restore rehab to anyone who is looking for compassionate and high-quality rehabilitation services!

During a conversation with Ms. Ann (Dir Admission) she mentioned that I made her feel as though I…read morewas attacking her; I reminded her that this was her job and she was taking things out of context. Ms. Ann went even further to tell me that if I did not like what she said, I was free to take my aunt out of the facility since the transport was still available outside. Lastly, the Director, Ms. Green and I spoke and she rendered an apology about her employees action, but it's just unfortunate that she is the face of that rehab and she was very unwelcoming needless to say.

Encomass exceeded our expectation in every way. My sister felt genuinely cared for by PT, OT and…read morenursing team. But what really stood out was the case manager Thu , she communicated with us so thoughtfully and kept us in the loop. Thank you to this wonderful team.

Horrible... They assessed my mother, approved her and…read moreaccepted her. Charged her insurance. Transported her to the facility and less than 12 hours sent her back to the hospital they picked her up from without consulting me her POA. I would never ever recommend this facility to my worst enemy.

ZERO STARS!!! Do NOT bring your family members or self to…read morethis place!!! The staff is extremely incompetent, lazy, & does not take care of their patients. My loved one had a stroke, & came here for rehabilitation. After almost 5 months, she is still unable to do much for herself because they hardly ever do PT with her. They leave her laying in bed all day & don't help her with her room phone so family can contact her. & now that she has been moved to a hospital for blood transfusions (she never needed those prior), they have found an entire list of illnesses & diseases she didn't have or wasn't told about before. While in their care, with very minimal visitors, she caught COVID, 3 colds, C. Diff, pneumonia, & has an unknown kidney injury. They also never tested her for cancer, which they were told to do from a different hospital, & now it looks like she may have a mass on her spine. The fact that she went into this place fairly healthy, & now has a poor prognosis, shows you just how well they treat their patients. Honestly, more people should be looking into this place for malpractice.

The weekend staff is terrible. When you walk in all you smell is urine throughout the facility…read more Unclean and the place has not updated, since the day of opening The people that own this place truly show they do not care. I do not understand how the state of Maryland have so many unkept facilities like this.

Inconsistent communications between staff and patients, slow response time when patients request…read moreassistance, attitude of staff towards patients and family, and there are flies buzzing around in my family member's room.

my son got a car accident. he was sent here at the hospital by ambulance and he was sent to e.r…read more and admitted around 7:56pm and stay at the waiting area. as of now 2:15am and we still waiting to call him to get inside. we can't do anything about but to wait to call his name.! do not come to this emergency area totally not helping the patient! the picture tells no patient but still waiting for more than 7 hours now and we are waiting.

My husband was admitted for rehab services but was readmitted to the hospital after one day. His…read moreclothes were left in his room. When I went to pick them up a day later they were gone from his room and no one could find them or knew anything about them. Fortunately, they had put his phone and book in a locked drawer. It took two months to receive reimbursement for the stolen items. It seemed no one wanted to take responsibility for this incident. One case manager did speak with me and I think only her help got the reimbursement process going. Needless to say, we were not pleased with this center.

If you are looking for elder abuse, this is your place. They not only will ignore doctors' orders…read morefor medication and grossly overdose your loved one, they'll ensure they're neglected, isolated, and refused medical treatment after falling and hitting their head for many hours. I don't know how this place is still in business. The cruelty they administer is beyond the pale. Avoid this at all costs because it could cost you everything.

There are a few PT places in the area, but I chose this one as it was closest. First thing,…read moreCourtney and Sandy fantastic. They're both professional, helpful, friendly, and knowledgeable. 100% I would recommend asking for them as their schedules vary. I was also seen by Stephanie who was great as is the team that runs the front desk. The one thing that did throw me off is that the location has some large PT tables where sometimes you are laying next to another person. I had not experienced that and it is not something I'm a big fan of. Still, the team at ProFlex is very accommodating and helpful so if you have any preferences, just voice them. Overall great place for treatment and Courtney and Sandy are basically fabulous.

The professional staff is knowledgeable and patient. Stephanie, Courtney, K, Erica, and Tina made…read moresuch a huge difference in my life. They explained the what, why, and how of all that I did. Come see for yourself how amazing this staff is!

I've had a hard time finding a GOOD physical therapist, I was always the person who would go and…read morethen fall off. Not anymore!!! Cameron is GREAT! and I will say i've FINALLY found a therapist I will stick with! SO HAPPY! THANKS GYM FIT!

Very professional service. The team is clearly dedicated to your well being. Definitely recommend…read morethem for your physical therapy needs.

There aren't enough superlatives to describe the care my husband received at the Adventist…read moreRehabilitation Center in Silver Spring.  Everyone is caring and focused on getting the patient healthy and maintaining a stress free environment so you can focus your energies on healing.  They all work as a team.  Dr. Thorpe, in addition to being an extremely skilled physician, he is thoughtful, caring and attentive. He makes you feel as if you're his only patient taking whatever time is needed to answer any questions and keep you informed of the treatment plans. My husband came to the center unable to walk because of spine surgery and with a diagnosis of a blood disorder.  As a result of Dr. Thorpe's thoroughness, it turned out that there was no blood disorder.  The usual blood tests provided inaccurate results. The physical and occupational therapists were equally caring and skilled. The therapies had him walking and slowly becoming self sufficient. The nursing care cannot be praised enough.They were always responsive to his needs and often checked in just to see how he was doing. Our care navigator, Ms. Enitan Macarthy worked to maintain quality care and made the transition home seamless. We owe a debt of gratitude to the entire staff for getting my husband functioning well enough to come home.

Genesis East. 5 day stay, Pulmonary Unit, 6th floor. Staff was amazing, very helpful and friendly…read more Food was very good. I'm satisfied, no complaints. Mo

Janine is the supervisor of admin at this facility and is beyond unprofessional. I had been waiting…read moredays to be contacted by her after speaking to multiple of her staff members who i have to say apparently follows the unethical and poor customer coat tail of their lead. Janine, has a lack of respect for clients needs and grew very hostile when i expressed the inadequacy of her staff with properly following up on their clients behalf. I was screamed at and hung up on by Janine without reason. I have a major concern for the safety of the residents there and her behavior should not be condoned or allowed. I would not give even a one star review but was forced to for submission.