Genesis East. 5 day stay, Pulmonary Unit, 6th floor. Staff was amazing, very helpful and friendly. Food was very good. I'm satisfied, no complaints. Mo read more

Janine is the supervisor of admin at this facility and is beyond unprofessional. I had been waiting days to be contacted by her after speaking to multiple of her staff members who i have to say apparently follows the unethical and poor customer coat tail of their lead. Janine, has a lack of respect for clients needs and grew very hostile when i expressed the inadequacy of her staff with properly following up on their clients behalf. I was screamed at and hung up on by Janine without reason. I have a major concern for the safety of the residents there and her behavior should not be condoned or allowed. I would not give even a one star review but was forced to for submission. read more

This place is is a horror! When I toured the facility it was dated but clean and I thought small enough for my mother not to get lost in the mix. Transported from the hospital and taken to her room there was no check in, no nurse to get her settled in her room. I spent the first hour looking for he nurse. She was in the room with another patient and the patient (man) from across the hall kept coming into her room. After two hours she had to use the bathroom and the floor manager or nurse told her to defecate in her depends and they would come clean her up. She did not, of course. They wouldn't let me take her to the rest room either said she needed to be assessed. They should have done that upon her arrival not 4 hours later. Against my better judgment I left her there that night and didn't sleep wink. 8am I was there to take her out of there. She held her bowels all night but was soaked in urine. She said they gave her a bell but never came to answer. I regret leaving her there over night she was traumatized. DON'T DO IT! read more

Genesis Healthcare and all its facilities should be shut down. My loved one suffered a fall with traumatic head injuries and died weeks later. I firsthand witnessed many shady things with them and a lot of cover-ups. I was in active litigation with them over my loved one, when they filled Chapter 11 bankruptcy. This means my case and all the other litigation cases against them will be dismissed. There is no accountability with them. They are allowed to remain open and re-organize, but they don't have to pay any of their debts and are not held accountable for any patient loss of life or neglect of any patient care. They will sell to another private hedge fund and continue this whole process over and over. They don't even insure with a 3rd party insurance carrier. This post is to educate people of what's happening with them and others like them. Our country and our legislators should not allow these loopholes to happen. My loved one was treated as disposable. If that's not bad enough, they allowed her to suffer, not allowing Hospice services or morphine to make her comfortable. The experience was a complete nightmare and I'm happy to share this experience with the world to help educate people and make them aware of what's happening and hopefully make changes for the better. The details of my loved one's story are too many to mention in this post alone. read more

This place is a joke and provided absolutely no help for my mentally disabled sister who was sent here for 2 weeks for physical therapy. They kept her sedated w/out consulting with her facility nurse so they did not have to deal with any out bursts, then complained about her not wanting to cooperate, and asked if a family member or someone familiar with her can assist (so what was the purpose of her even being here if someone has to help them?) Her roommate told me they had my sister in diapers, which she has never had to wear a diaper before. They were leaving her unattended for hours and just letting her use diapers. She came in after spending a great amount of time in the hospital for sepsis from going a long period of time with an untreated UTI. Not to mention I visited her frequently. Every time she was completely out of it. The last visit I was told she was discharged, but she wasn't. This place is unorganized, unethical, and very much unprofessional (MA's are very rude). Would not recommend at all. read more

THE WORST - NO STARS !! With the exception of one tech, everyone I have had encountered has no business in the health care industry or working with elderly. Food is terrible. No diabetic menu. They drop of food trays and walk away, do not offer any assistance in feeding. Patients are allowed to sit in their urine/feces for hours. My loved one actually resorted into taking off the dirty diaper and putting it on the floor. It took 26 minutes (yes, I timed it) for someone to respond to our call for assistance. I plan on reporting this place to anyone that will listen. It is disgusting and the care offered is atrocious. Do not consider this as a rehab or place for anyone you love. It saddens my heart that human beings are treated in the manner that I have witness. Oh and parking terrible - handicapped spaces are all taken by employees working in the building. read more

This was probably one of the worst places to ever send a loved one, apparently from my grandmother's words, my Grandfather had called her and my dad because they were treating my grandfather terribly, and he cannot walk very well, neither can he barely get up and it takes him some time to even sit up, and apparently my grandfather was mistreated by the people that work/worked here and we are personally concerned for whoever sends their elderly loved ones here, I couldn't believe how fast my dad had driven to get back to my grandfather. They are super unorganised and they wouldn't release my grandfather to my dad. They even hung up on my grandmother and got mad when my dad said that he was here to take his father back home. We honestly don't know what to do next but we may take action and report the whole place. As well as a staff member had told my grandmother to call him "Uncle Reggie" which my grandma did not know that man which was absolutely ridiculous and disgusting for someone to say that to my grandma who is possibly twice her age, as well as it is disrespectful for someone to say that to someone twice her age. If I could put a zero as the rating, then I surely would. read more

Been laying in the same diaper since 5:00 am. I am soaking wet. When they change your diaper they don't clean you. Took 5 hrs to get pain meds. Not enough help. Nothing like being 66 able bodied person but have to lay in your own filth read more

Not the place for someone you care about especially during covid. Was only able to communicate with my love one via phone who was kept in isolation due to only having the first covid vaccine. My love one detoriated rapidly and could barely walk when discharged from rehab to home. Including the hospital visit prior to the rehab we had not seen our love one in 4 weeks which was not good for their mental status and ours. On a separate visit my love one felt neglected especially when the door was kept closed and sometimes the phone was out of reach to call for family for assistance. When we voiced our concerns we were hung up on twice on 2 separate occasions by 2 separate nurses. Never did we yell or showed disrespect because we did not want our love one to possibly suffer as a result. My love one kept going in and out of the hospital and because of covid we couldn't find another rehab closer. We found out later that we could have done video visits, or window visit (which was out of the question because our loved one could no longer walk). No one told us until the 4th visit to rehab. The only time we saw our love one when they were in the hospital and our love one looked very bad and unkempt and was sick but we visit everyday made sure we groomed nails, hair, body and checked for bed sores. The hospital was always able to bring my our love one back to decent health but not enough to send my love one home only back to Genesis. We worried and looked for other resources, but it was too late. We got to see our love one, once they got the Covid vaccine after 2 more weeks of waiting but our loved died a few days later after that one visit. Our love one bed had large dry stool stain on the sheet, which we change the bed ourselves, nails were long and dirty, which we cleaned, legs had large dry flakes coming off and the phone was out of reach which I put in reach and was told later did not work when I called that evening to talk to my love one. We were able to call our love one and speak the next day. What I found interesting was on the day we finally got to go into Genesis, it was the change of shift and a lot of a agency nurses were coming in to work and about 2 of them said that did not have the covid vaccine still in July 2021 and had to come in to be tested by the facility but my family who had their vaccine since March and April could not until our love one got the second vaccination which was months later. My loved one said that if we could visit that they could feel better and we believe that also because our love one did well in the hospital where we could visit but poorly when back at Genesis rehab where we could not. My loved one blood sugar was extremely low before passing away which think was in part to not having regularly staff nurses that could know my loved enough to see daily progress or lack of. Also part of their "protocol" was the put their patients on a sliding scale of insulin. My love one had not been on insulin in many years because it made their blood sugar get too low and I was told a couple days before my love one died that insulin was given as part of the protocol. I do feel if we were able to lay eyes on our love one then maybe they would still be today. I wish that Genesis communicated their policies better. We trusted Genesis because my love one had been there many years ago before and had great care and every one was very nice. I understand that covid caused challenges that no one had ever faced before but it cannot be a an excuse for poor care of a human being. Also I was told by Genesis that it cost close to $15,000 PER MONTH to stay there without insurance which is INSANE. Genesis needs to do better. read more

My father was in Waldorf Genesis for 4 months. The staff was kind, caring and patient. I would give it 5 stars but the building could use some work. Anyway, all the staff more than made up for that. I would highly recommend Waldorf Genesis. read more

Sorry for this very long post. I felt the need to share my experience. This is my family experience only. If you have a loved one that has limited mobility and requires had over had assistance with walking to and from the bathroom - DO NOT! I REPEAT DO NOT!!! choose this facility. If I could have left a rating of zero I would have. My mother was at the facility for a couple of weeks for rehabilitation due to a fall in July 2023. She requires help walking to and from the bathroom - she required this assistance prior to her going to Genesis. It's just a part of her daily life - by the way my mother is 78 years old. From the becoming there were little things that I thought was off; the facility outside and inside looked like it could benefit from a renovation - the carpet, furnishing - it all looked outdated; however, you can't always judge a book by its cover. So, despite the physical look of the facility, we took a chance and had a discussion with the staff. The intake staff was great, the information provided was very informative and the location being in Waldorf, MD was a plus. After a family discussion we decided to move forward - we told the intake staff of all of my mother's ailments. What she requires as far as daily living assistance, her limited mobilty, the fact that she recently just recovered with a stint with a bed sore on her buttocks and that it was imperative that she not sit in urine or waste for long periods of time. We were assured that our mother care would be of utmost importance. There were a few nicks in the program early on - for instance the nurse call button was not working properly - my mom would call me and my sister and say on several occassions that she was pressing the button and no one would show up for over an hour. We would in turn call the nurses station and ask if someone could assist my mother because she was pressing the call button with no responses. We always got a "oh so sorry". As long as someone went to help my mother use the bathroom or whatever assistance she needed - I was ok with that. But I thought why my mom wasn't being checked on even if she wasn't hitting the button for a nurse. It was only when I was actually there and I tested the nurse call button myself - and no one showed up - that I walked to the nurses station "B corridor" and voiced my concern about the wait time - then it was discovered that the indicator light at the nurses station was not working properly. So how often is the equipment checked? The equipment was repaired and the indicator switch at the nurses station was working properly; however, my mother called me and my sister daily stating that it still took the staff over an hour to respond. And each time me or my sister would have to call the nurses station to get assistance for my mom. The last straw was when my mother was sitting in her wheelchair for over 6+ hours waiting for someone to help her go to the bathroom. I called and spoke to someone and was assured that someone would tend to my mother. NO ONE DID. It was around 6pm when I called my mothers room and my mom said someone was there helping her - My mother handed the person the phone and the gentlemen told me that he was just informed to go to my mothers room to help her. Me/my sister and my mom using the nurse indicator was seeking help since around 11am. He said that there were urine on the floor under her wheelchair and the cushion to her wheelchair and all of my mothers clothing was soaked. He said that it appeared that my mother was in that position for quite a while. My sister got there and immediately withdrew my mother from that facility. We are seeking medical help from her PCP as we think that she has bed sores again. Hopefully, that is not the case As, I stated before this is my families interaction with this facility. If you have a loved one that need assistance walking to and from the bathroom - THIS IS NOT THE PLACE FOR YOUR LOVED ONE!!!! Side note, there were a few good things - the head of the entertainment was great! one particular aide that painted my mom nails was delightful! and my mom said that that particular aide helped her alot. My mom was in the "B" corridor and I have no information on any other corridors. read more

Well my mom passed last November 2021 and this disgrace of a nursing facility didn't do anything to stop it! I can do much more but I won't barring legal action forthcoming. I'm sorry that I have to give one star, I should be able to give 0 stars! read more

Genesis Waldorf Rehab center The physical condition and lack or modern technology at this center are concerning. The walls are dirty, paint is peeling from head and foot boards of the beds. The toilets are disgusting. Cleaning is lacking. The carpet looks to be the original carpet from 20 years ago. All rooms are double, and 2 rooms share 1 bathroom so 4 people are using the same bathroom. The medicine is tracked and recorded on paper. The care was bad for us. Waits of 45 minutes to an hour after pressing the nurse button were not uncommon. You should never stay here for rehab unless there is no other choice. If you find yourself at CRMC and they want to transfer you to a rehab center don't let them transfer you to Genesis. Go to Restore or Sagepoint. read more

DO NOT GO HERE! I am a patient and they not only didn't give me my meds for the first 2 days I was here but they don't give me my meds on time. One of my meds I am allowed to get every 4 hours but when I ask for it, it takes them 1-2 hours to just bring it to me. It also takes them 20-40 minutes to get me a bed pan and then they leave me on it for the same amount of time most of the time. The staff is condescending, combative and argumentative. Dr V doesn't listen when you have issues. The physical therapists don't care if you're in pain or haven't gotten your pain meds and still expect over an hour workout. Some of the administration is nice but when complaints are made they say it won't happen again, but always does. I'd give 0 stars if it would let me. I'd avoid any Genesis if possible! read more

Please, do not allow your loved one to stay here! This place needs to be shut down and all staff should never be allowed to work in this type of environment again! Last night I went to visit a loved one... when I arrived I noticed one nurse at the nurses station who seemed stressed and slightly panicked... she kept repeating "call 911 call 911" yet... no one... not even herself... called 911. So let's fast forward about 15 minutes or so... an alarm sounds, then commotion, then more yelling "CALL 911 CALL 911" FINALLY... 30 MIN after the INITIAL cry that 911 needed to be called... the paramedics arrive. We hear the commotion of chest compressions (why wouldn't the staff have started chest compressions? Aren't they trained?) then all is quiet... as we leave we notice the presence of police and feared the worst for the poor soul who obviously no one was in a rush to call assistance for... we found out this morning that the person did in fact pass while we were there. So now let's also cover the fact that they will allow your loved one to sit for hours in their own waste and when bed sores become an issue (which we never had problems with when we were taking care of our loved one at home) protocol is for them to change and date the bandages twice a day... in some cases it won't be changed for days... does this say excellent healthcare to you? It doesn't even say subpar to me. read more

This place should be shut down. No one should be subjected to stay here. The place is filthy, smells like urine, spider webs, dirty walls, rusted IV stands, broken drawers, the list could go on and on. I'm an otherwise healthy young woman able to do for myself, but my health took a turn and I was left with the decision to go to a rehabilitation center until I regain strength in my legs. CRMC referred me to this place and it was the worst decision I've ever made. I was taken there by a driver who exemplify road rage, first red flag...she took me to the room and it wasn't even cleaned. The bed head wouldn't level out, the wall next to the bed was filthy and paint was peeling. There was trash on the floor and the broken down night stand. The room stink of urine. She pulled the blanket back the pillowcase had a huge yellow stain and the sheets were torn and stain as well. She had the nerve to say oh you can go ahead and get comfortable. Immediately, I told her I'm not sitting on that bed. I grab my bags and went straight to the desk to complain. The employee at the desk stated we can put you in another room, a private one. That one turn out to be no different, besides it was a single room. I know this is a long review, but DO NOT TAKE YOUR FAMILY TO THIS PLACE. DO NOT CHOOSE TO COME TO THIS LOCATION. THE STAFF DO NOT CARE IF YOU'RE UNABLE TO VOICE YOIR CONCERNS. BECAUSE BEFORE I LEFT. THEY PLACED ANOTHER PATIENT IN THE SAME ROOM THAT I COMPLAINED ABOUT...GENESIS OF WALDORF STAFF YOU SHOULD BE ASHAMED TO WORK IN THAT TYPE OF ENVIRONMENT read more

This place is dirty and disgusting. My father was placed here for OT/PT after a long hospital stay and when the ambulance drivers took him in, they were commenting on how unprofessional the place is. The staff do not wear ID badges, the place is filthy, the staff is rude and very hard to understand. They wanted us to label all of his belongings with his name and room number in case it was "misplaced" or "damaged in the wash". The rooms smell horrible. The mattress is so thin he could feel every spring. They threw the food from his food tray away right in the room. Stuff was peeling off the beds and walls. It is a complete hazard. And did I mention dirty. My father is immunosuppressed so this unclean facility is that much worse. We are trying to find other options for him, but apparently this is the standard of care in our area! I give it 0 stars (I had to put 1 star to post) Please avoid this place if you can. read more