Johanna's franchise as part of a national multi contractor brand is abhorrent after I had been…read morepatient about a booking 6 weeks away that she called to decline the job only 4 days before the scheduled date with a voicemail and then a follow up conversation with a 'because I can' attitude. She shouldn't be allowed to represent herself as Servicemaster of The Berkshires when ignoring clients in small towns of less than 700 people (which is most of us). Just call yourself Servicemaster of Pittsfield (and next week I don't want to vaccum stairs company).

Servicemaster is the best! They dried out my house after a flood and did a great job with the…read morecarpets. They even cleaned a handmade oriental rug of mine, which I was nervous about, but they did a great job. They are also very professional and extremely nice.

Don't waste your time calling these people. They don't answer the phone and don't return calls (I…read moreleft a msg with their answering service at least a month ago). I've heard that they only want to do huge, lucrative jobs where they'll be paid by insurance, which would not be the case for me.

FRAUD! This co. committed Fraud to me. THEY R IN CLOTHES! I can provide copies of papers to…read moreeveryone that asks! ‍ I NEED A LAWYER! ‍ The manager Deborah bullied me. They packed my contents & NEVER cleaned soot off of 95% off of anything. Broke many items. 4 of their employees saw this. The inside of the house was left with soot webs on ceiling, walls & contents. They moved my contents in front of vents to cover filthy floor verse clening them. Their employee left a flashlight in my furnace. The house filled with smoke, almost 40 min. I was left homeless. Catamount REFUSED to put me, a DISABLED lady in a hotel. Dan, (owner) refused to file an insurance claim. He promised to take care of it. LIES He seems so nice. Fooled me! wouldn't clean my dirty covered clothes, blankets or replace filthy food. I had to sleep on a bench & chair. I BEGGED FOR HELP. I have ALL of this conversation in text & will show anyone that asks! I told Deborah NOT to pack my TENS of THOUSANDS of $$$$ worth of Jewelry. She did anyway! I told her NOT to pack specific rooms unless I was on video with her. She did it anyway. She also went through ALL of my personal drawers, cabinets & properly without my consent. Being disabled, I wasn't able to get there 2 days. I feel violated. This is in text, proving what I'm saying. It's not ok. U see, she wanted to pack quick when I wasn't there so she didn't have to clean. Everything was thrown in boxes. Nothing was wrapped. They kept blowing me off for other jobs.i didn't matter. It took them FIFTEEN MONTHS to finish my house. I had to pay rent & utilities over there & couldn't live there because after they finally cleaned up the flashlight incident, Deborah had packed every. Heavy boxes 5 feet high! I couldn't get those down. The pain of sleeping on a bench with my disability was excruciating. I would cry to the manager Deborah. Beg for accommodations. I would have taken an air mattress. They offered NOTHING & though this was their fault from the flashlight. I was living there fine with the soot. If Catamount filled an insurance claim, I would have been taken care of immediately. Are you ready for the kicker? Then, someone, NOT ME, FRADULENTLY SIGNED MY NAME on the completion forms. He was granted over $9,440 of my $20,000 insurance money. The adjuster Steve Mendrek allowed the claim to go through WITHOUT my initials on this bogus form. Plus it was so obviously a fraudulent signature. I believe Steve let I go through before he even had this fake completion form! Dan put fake dated of forms. Luckily, I have texts from Dan proving otherwise. When I told Dan (owner) he needed to clean the basement & rethink the $$$ amount of my money he took or I'm going to social media & BBB, He told me he did clean everything & to not threaten him! I said "I would never threaten you. I have over 200 photos, videos & boxes of my contents with soot on them. It speaks for itself. Plus broken items. 4 of ur employees can attest to how my house & contents was still covered in soot. I'm simply asking for you to rethink that number. You are taking HALF of my Insurance $$$." He was rude again. That was it. I've been so stressed. I landed in the hospital 3 times. Also had 2 see a therapist for the first time in my life. I've had panic attacks. Chest pains. Pain on the upper rt side of my head causing a short bout of the right side of my face to droop. Please contact me if Catamount Response has also done you wrong. I'm a Christian woman & only want what's right. I for justice. God is on my side. I've posted some random texts & pics that will corroborate my review. The boxes that look full of junk, is how my contents were packed under Debs watch. CHECK this out!!!! DEB leaves a vmail that she's sending guys to moms for me to sign off on that house. Even though I hadn't seen it.WE donknow if it's clean." Deb screams I SAY IT IS! I held out for abt 3 wks for Dan to come to that house & see those boxes. He came, yelled & Scared me. Then wrapped boxes in lvng rm only. My bedroom & upstairs rooms were never addressed. When I saw them, everything had soot on it. In the end, on 3/24/23 Dan sent a Payment form for me to sign, where he will get paid directly. I did. However that was the only form. He stopped communicating with me practically immediately. Certainly stopped doing any & everything he had agreed to do for this JOB. Then as I said earlier, fraudulently took almost HALF of my Insurance monies. It's in the air if my Google review on Catamount Response has been somehow removed or not. I know Yelp will keep it up! WANT A REAL EYE OPENER?! Catamount Response isn't listed anywhere as a company that handles Soot removal. Isn't that Quite interesting! These are some shady mofos!!! With Daniel Kenney owning it. Just my opinion based on this experience.

I made an appointment which they cancelled day before, then rescheduled and they called 15 minutes…read morebefore end of the appointment window and acted like they had no idea they were supposed to be at my home while they were not even in the same state. Not professionally run at all.

They did a very good job cleaning our carpets. Their price was competitive. There were a few…read morestains, and they did a good job removing them.

Excellent job. Quick and efficient workers had a difficult area around stair bannisters but did a…read moregreat job with it. Profesional from start to finish

So so happy with my new rugs!! Service was great , prices are very fair and the rug quality…read moreexceptional!! They even made 3 area rugs with the leftover carpet!! Very personable and pleasant to deal with!

This summer took a large area rug to J&R. They did an exceptional job -- rug came out very clean…read morewithout wear. Price was very reasonable and J&R was very accommodating. Very pleased.

We had a BIG dog not quite make it outside...and thus a carpet issue. They got us in fast and did a…read moregreat job!

I was in desperate need of a professional cleaning service that could work on their own with no…read moresupervision and do an amazing job with an apartment cleaning after tenant has moved out. This is not an easy job even for an experienced company and team of cleaners there is a lot to do it has to be done right or it can mean making me look bad when showing the apartment to perspective tenants & not getting the apartment rented as soon as possible costing me money. Well needless to say I was nervous especially because I wasn't in town and had showings scheduled the day I was getting back which of course gave me all of 2 hours to see how the cleaning went as that too was scheduled for the same day. I arrived at the rental unit & was honestly in shock!! I was aware this was a newer service and small business however, they advertised "apartment cleaning" at that time it was even in the business name & it was clear as to why, never have I gotten such extraordinary results I can honestly say that none of the previous cleaning services we've used even compared!!!! Not only was everything that we discussed completed but the quality of work was unsurpassed. As if that wasn't already enough I swear the owner Lisa must have read my mind. With my invoice was a small note card thanking me for choosing her company & explaining that she left a couple wax melts (u know the small candle heated things that u melt scented wax in ) as she thought that they'd "work better then an air freshener in making the apartment smell not only clean but welcoming as the future tenant walked through the door so they would instantly feel comfortable and have an easier time seeing it as a potential home." Wow!! Just Wow!! I had 3 showings that afternoon each commented on the amazing smell asking what it was & all 3 also mentioned the cleanliness of the apartment as a whole or at least one of the rooms etc. All 3 also chose to apply and it was rented the next day.. Needless to say we use Lussier's Cleaning Service for all our rental and personal properties to this day & choosing that new business turned out to be a great choice.

I needed a local company to help me clean my house and I got quotes from various companies around…read moretown and chose Lussier's because they had the best rates and the nicest customer service. After the job was done I was highly impressed with the professionalism and how thorough the cleaning was. I would recommend this company to anyone who is looking for a great cleaning service!