Pittsfield Pipers are professional and do quality work! Within 24 hours I had somebody at my home…read more Jeremy was knowledgeable and answered questions and concerns. Very personable just like Dave who does my yearly maintenance on my system. Their service person Joyce was very helpful as well. They're reasonable and give a discount to seniors. You can't ask more than that. Donna Pivero

Jeremy did a great job. he completed a bunch various plumbing jobs as well as replacing a cracked…read moretoilet.

I have received the worst service from Desanty plumbing. Marc had installed a heating system in my…read morehouse a few years ago. At the beginning of this season the system would not turn on. An electrician looked at it and stated that a plumber would need to come and assess the issue. There was no heat in the house. I called Marc and left a message. I was willing to pay an emergency call fee, however Marc never returned my calls. I certainly would. not recommend him for service. He ignores long time customers and does not stand behind bis work.

Marc DeSanty and his crew are the BEST. Marc is smart, practical, and honest, the best kind of…read morehousehold and domestic plumbing and heating person you would ever want to help you take care of a house, especially an older one. I could not rate him higher. He's a great plumber, an honest businessman, and the sort of person you want in your corner when a problem arises. His guys are just as wonderful, Darrell in particular.

Andy arrived and quickly diagnosed the problem: Carpenters had done the plumbing…read more It was a lesson that Andy continued to drill into me during the course of his visit: People whose primary skill is assembling wood into domiciles should not, under any circumstance, be allowed to also put in the plumbing. I'd never thought of it before. Plumbing is a skill set. Plumbers plumb. Carpenters do carpentry. This makes sense. You wouldn't want to look into a cockpit and see that a pastry chef was going to give piloting a go. Having once plied his trade at the World Trade Center, Andy has gained a wealth of knowledge that allowed him to very pleasantly point out everything wrong with my carpenter-installed plumbing. He showed me how the wrong connector had been used, and how the pitch of the pipe was incorrect. Once he was finished shaking his head, he got to fixing it. In addition, and totally free of charge, he pointed out that the wizard who installed my water pump had built a wall around it, meaning that someday I will have to remove a toilet and tear my wall open in order to access it. He also noted that some plumbing-adjacent electrical outlets were not up to code, and he couldn't help but point out that the PVC heating pipe that was installed in lieu of copper will one day burst and send water throughout my basement. In order to fuel my nightmares, he showed me pictures of a recent such disaster. Overall, there were lots of teachable plumbing moments. He's funny and very personable, so it really took the pain out of hearing my carpenter-plumbing was shambolic. Andy's prices were very reasonable. Once he was off the clock, we talked cooking. Andy is a phenomenal chef, and he has the pictures to prove it. I called my wife over so that she too could look at numerous glamor shots of Andy's mouthwatering dishes, while Andy Jr. patiently waited for his dad to get back in the truck.

He ripped me off. And he was verbally hostile. And stupid me -- I let him do work in my house a few…read moretimes. He used thin pipe. He did not fix bathtub drain problem, tho he charged me plenty. (Later Thomas Harkins fixed the problem.) One time I needed to talk to Andy, the plumber, about location of pipe in basement. His (rude) wife who answers the phone would not let me speak to him. She insisted that she would be the only one to help me, tho she is not a plumber and had never been to my house. Then when I called with a request to send Andy out, she refused saying that they would not do any work for me (she said I was rude to her when I phoned with urgent question re pipe, when she would not let me talk to him.) If you do want to see him, you most likely can find him in the bar in Chatham, where he boasts about overcharging people. No joke.

Sent two very young guys (20-ish) out for some frozen pipes at my barn. They spent just under 2…read morehours. I was charged for 4 hours work EACH (8 hours) and a trip fee for coming out to Southampton (30-35 min). The total was $1115 for 2 hours work and TOPS 1.5 hours drive roundtrip. When I questioned the rate, this was the response: "I'm sorry Hourly rates are based off employees salary and benefits so when they are on the clock those rates are charged to the beneficiary they may not have been Physically at your project but that's the total hours they had into it " How are you charging for their time when not here? Doesn't the service fee cover that? And they weren't both working but taking turns. And the water did not thaw. The next morning I went out and the water had thawed thankfully. Ryan was responsive when I reached out so I appreciate that, but the charges were over the top.

Ryan did some extensive plumbing work about a year ago. All went well at that time. I have a new…read moreleak in the work he did. Not responding to phone or text for past 3 days. I certainly cannot recommend him.

had HVAC Technologies (Bob North) a few years; however they ceased doing servicing on furnaces they…read moreinstalled and referred to Mike North & Sons. Stephanie handled the transition, sent and received signed contract and in full annual fee. Then came the unethical business practice of "ghosting" paying customers. Been trying to contact 5 times since April 2nd with a clear voice message, plus 2 emails, and a text message. sent another email today and zero reply. Can not comment on their servicing abilities as they have yet done so. Thank you Update: After posting the last review, before this edit, Stephanie Phoned me from a different phone number, indicating the advertised number had been changed, which does happen at times. We rectified the mis-understanding and their technician is scheduled to come on Tuesday afternoon to perform the annual servicing. Thank you. Another update: Technician came and serviced the unit and was respectful and professional. Accidentally forgot a replacement filter, but that will be taken care of next week. Thank you

I can't understand how these people have 5 star reviews. All I needed was a spring replaced which…read morethey didn't do and made the door worse after their assessment. On top of that they told me the office would call with quotes for different options on how to fix complaining it was a bad construction. Really? I live in a condo with 40 units and have been here for 9 years while the unit is probably 12 years old. I don't think there is bad construction considering this is my first ever problem! The office never called with another quote even after I reached out. Terrible non responsive people

Overhead Door Company provided amazing service. They were prompt, professional, and got the job…read moredone within a week of calling. I know probably not the norm to expect service within a week of calling. I actually expected to wait much longer. They were able to fix my door on the same day of the service evaluation. I even requested quotes for door replacement, which I don't need right now, but I intend to upgrade my house and the quotes were very reasonable much to my surprise. I absolutely recommend Overhead Door Company of Pittsfield without hesitation. Nicole P

We had them come several times for various things such as hooking up the washer and installing a…read moresink and line to our fridge. They also had a come and check out our heating and even though they were very busy, they made accommodations. I have read the bad reviews here, and I have not found any of that behavior exhibited in dealing with them... So I would highly recommend them. Plumbers are the most in demand vendors when you have a house and people need to understand that they can't be in 50 places at once. That being said, whether dealing with them on the phone or dealing with the people that they send out... Their service is A-1!

We had our furnace replaced recently and they were great to work with. Alex and his colleague were…read moreprofessional and thorough. Even though there were a few hiccups they were responsive and finished the job in a timely manner. The system is only a few days old so fingers crossed everything stays running smoothly over the winter. Leprevost is our go to for plumbing and heating needs because of their responsiveness and always professional crew.

Rick and his team are truly the best construction crew I've ever dealt with. From the minute…read moredetails of dealing with weather damage of historical construction to the practical repair of a modern(ish) kitchen, he and his team have been super to work with. I know that his estimates are spot on, the work is necessary and justified, options are considered and offered and cost is factored with the utmost concern with the budgets that are present. Most importantly, they are trustworthy and reliable in completing the job to final approval. The entire crew is courteous, the office staff exceptional, and I would highly recommend them to anyone considering any kind of construction in their future. We've known and used Rick's company for over 5 years now and he will always be our go-to person for superior work. Thank you for everything Rick! Heidi L Great Barrington, Mass

I'd love to give a proper review but I called them for an estimate, got an estimate. Was told they…read morewanted to sit back down with me to go over everything and then nothing... We never sat down to discuss anything. I am not really sure why they never called me back. Seemed like they wanted the job.