A year ago we purchased flooring and installation which cost $12,000+. We went with this company because of their many years of experience. During the sales process they adjusted their price downward by 25% after we obtained a competitive bid (they were not happy about that, I'm sure). The installers worked very hard to get the job done but towards the end they hurried and did not do a great job on the last room and left all of our walls filthy to the point we almost needed to repaint, but I didn't complain. I was disappointed that Alex did not arrange for matching threshold materials and so I called after the installation to see if we could arrange that. I called 4 or 5 times and sent an email, but they never responded. So we gave up and are stuck with the cheap metal threshold that was used. Here we are a year later and we are having problems with the installation in our kitchen. Planks are separating and planing in a high traffic area because the subfloor was not properly prepared. It needs to be fixed soon. Because of our previous experience with them not returning calls, we dropped in and Alexis told us she would have Alex give us a call the next day. He didn't call. We called back 3 more times on subsequent days and each time were told that Alex would call us. He never did. So, the bottom line is that these people are happy to take your money, but you better hope everything gets done right the first time because they do NOT stand behind their work and will simply NEVER call you back if you have problems. I DO NOT recommend this company. We used Aston for countertops and backsplash and their customer service was absolutely flawless. Use them. read more