I am not planning to return to this business. Although the adjustment I received felt good and seemed effective, being subjected to face high-pressure sales tactics in a health care setting really rubbed me the wrong way. I came in for an initial evaluation, which was fine, but I did notice that everyone seemed to be trying awfully hard to convince me of the value of chiropractic care considering that I had voluntarily come to them.
Then they had me come back for a "Report of Findings" where the doctor went over all the results of the tests from the evaluation and discussed a plan of treatment. She recommended that I get adjustments 3 times a week for 3 weeks, then 2 times a week for 3 weeks, then once a week for 3 more weeks, and announced that I would be receiving my first adjustment that day. I had no advance warning of this. She also put on the pressure to schedule my attendance at a wellness seminar that did not seem to be directly related to my treatment, suggested that I bring my husband to the seminar with me, and did not want to hear "I need to check my schedule" as an answer. This was despite the fact that the only options were weekdays at 6:30 AM (!!!!), lunchtime, and 5:30 PM. I work a 9-to-5 job in downtown Baltimore (half an hour away with no traffic) and don't go *anywhere* before 7 AM, so none of these were remotely convenient. I should have left then, but eventually she backed down and I went through with the treatment for that day.
As I said, the adjustment itself went well. Then they moved me to another room for electronic muscle stimulation. That was fine too, except for the religious radio station that was playing (this was the official office music, not just someone's desk radio I was overhearing or something) and the secretary coming in while I was facedown on the table to ask - again - about scheduling the wellness seminar and my future treatments. Again, I advised that I would have to check my schedule. When the treatment was over, I went to check out and was again pressured to begin the plan of treatment as soon as possible; i.e., the same week. The only appointment options were weekdays 7-5, and the treatment would cost almost a thousand dollars out of pocket, even with insurance. When I raised my concerns about finances and scheduling and suggested that I might need more time to work that out and make a decision, I was given a lecture about taking care of my body and not being able to improve without consistent treatment.
***TLDR: Their office hours are inconvenient for anyone working a traditional 9-to-5, and the doctor and staff are extremely pushy about getting you to make snap decisions to sign up for expensive courses of treatment. Even as someone who came into this actively wanting to receive chiropractic treatment, I was really unhappy with this practice and don't plan to go back. read more
