I do not recommend using them. Some of the issues were poor design choices, cheap materials and finishing the project over 2 months late. Definitely not worth the money. Email me at tinkasaxena@gmail.com for more details. read more

Unfortunately, the BOSCH Washing Machine was improperly installed without following the directions in the factory book. My intent in emailing them twice was to make sure that another customer does not have the same issue. Sadly, I was totally ignored and now have blocked from their system and received a bounce back email last week ( the previous emails with photo explanations did not bounce back) . I have receipts and deposited checks for over 31 k dollars and they told the better business bureau who I also have filed a complaint with that they have no customer with my name. I was not out any significant money because of a warranty I purchased. Nor did I ask for money. My ONLY intent was to help them learn the proper install to help other customers. Then the insult after spending that amount of money to say I am not a customer. They should be very ashamed. WARNING! They are nice while you are writing checks, but once that is OVER, do not expect cooperation, communication or courtesy! read more

See all

Once the owners got involved after the damage was done they did their best to resolve the problem. Designer was rude and only cared until they got the job after that she was the worst! Painters absolutely did not know what they were doing. Juice is not worth the squeeze. read more

Even though the process was not without difficulty, I am extremely pleased with my kitchen outcome. It is as I envisioned based on my needs and restrictions. If you do not have time to oversee a complete kitchen redesign, this is the way to go. Angela made sure all was done and answered my calls quickly. Cost was a little more than I was expecting to pay based on my budget and timeline was longer than told. I would recommend Acadian House K&B Studio, if someone was looking for all inclusive work. Angela, I took a few pics if you are interested. New fridge finished the project. read more

The location that I visited on this company is 6971 Exchequer dr Baton Rouge but same website so perhaps it's a new showroom. My husband and I are looking for a kitchen designer so we went to the show room yesterday. There are two showroom areas and a bunch of offices down the hall. We entered and looked through the showroom. We saw people walking in the hall and coming and going from office to office. They saw us and never acknowledged us, no smile or just one minute. We waited quite a while and watched as they chatted and enjoyed coffee. Finally one of the designers went into an office and got an assistant designer to talk to us. We were asked by Brenna what we were looking for. She talked a lot about their fees and never took us somewhere to sit, introduced herself(I got her name from the business card we asked for), or asked for our names. When I got home to look at the website and information material, I discovered that the two people avoiding us were two of the designers. The customer service here is the pits. I think common courtesy dictates that if you see someone you could smile, nod, or acknowledge in some way even if you are busy. We felt so awkward that she saw us several times and then went to get someone to deal with us after we didn't go away. The fees are high and wouldn't give my business to people that don't appreciate it. read more

Having our kitchen remodeled by Acadian House reminded me of what they say about sausage - the final product may be delightful, but you don't want to watch how it's produced. In this case, the final product, with the exceptions mentioned later, is beautiful & the materials they used are high-quality, but the process was NOT stress-free. Maybe because we are older, we may have less patience, but the reason we elected to have this remodel done professionally is because we didn't want to damage the cabinets or other materials to be installed. Therefore, we amateurs decided to leave it to the skilled professionals. We first met Acadian House staff at the 2014 Baton Rouge River Center Habitat Home & Garden Show. We later attended one of their Sip and Sauté events & were extremely impressed with their model kitchen showroom. One of our eventual disappointments was our own fault. We failed to remember Contracts 101 - never sign a contract following an oral presentation of it. Take it home & review it carefully because you may be so impressed with the cabinetry, light fixtures, countertops, etc. that you fail to notice details like the fact there is no crown molding over the window. [Note: they installed crown molding at our request (excess from cabinet installation) at no extra cost.] On a related note, don't just review the drawings. Read the specs & "pencil in" the backsplash & other missing details. That way, you won't be disappointed if you discover that the backsplash doesn't extend all the way from the countertop to the ceiling around the range hood. When asked about this, they told me that backsplash height is a "design choice" (wish they had offered to let us make that choice) & that they often use way more backsplash in their showroom models than they would in an actual project. When I pointed out the analogy between this & ordering a sandwich from a fast food restaurant only to have it look nothing like the picture on the menu, our designer looked at me like she had no clue whatsoever what I meant. I guess maybe she has never eaten in a fast food restaurant. Finally, even though the contract states that all trash, etc. will be removed daily by their workers (they stress that they won't park an unsightly dumpster in your yard or driveway), unless you live near their facility, that is not going to happen. Almost every crew left their trash either in or beside our trash can and/or, even worse, dumped loose trash in our recycle bin. Once underway, things went fairly well until the backsplash was installed. One day, one man spent considerable time carefully installing backsplash on 2 of the 3 walls. He & a coworker returned the next day, rapidly installed backsplash on the remaining wall, grouted all 3 walls, and left. I complained via email to our designers about gaps in the grout & the fact that it appeared that some of the cut-outs for the electric outlets weren't big enough. I was told that "sandless" grout was required for our backsplash (one which they had never installed before; another good question for you to ask as you pick out materials for your project) & that this grout shrinks & often leaves "bubble" gaps as it hardens. Internet sources, including the Tile Council of North America, agrees to a point, but if properly applied, unsanded grout should not leave massive gaps where it looks like no grout was ever applied. The tile guys returned to re-grout, & one of them attempted to remove a portion of the backsplash stone obscuring an outlet box. After breaking several stones in the process, in an attempt to remove the entire sheet of backsplash, he ripped out a portion of the wallboard. Rather than replacing it, he filled the hole created with thinset, aimed a portable heater on the area, & left, promising my wife he would return later that day. When he did not, she turned off the heater. We had planned to have Acadian House do our bathrooms as well, but at this point I informed them that they would not be touching our bathrooms. Next, the electricians returned to install outlet & switch plate covers, the hanging light fixture over the sink & the under-cabinet lighting. Other outlet boxes needed some backsplash stone removed, but fortunately their head electrician was more skilled at this than their tile guy. He used the proper length screws to install the under-cabinet lighting fixtures, but his crew members did not, so, 5 of 7 cabinets required repair where screws penetrated into their interiors. I began to wonder what percentage of the quoted labor costs for this project was included by Acadian House for repair/re-work. The day everything was "complete" it turned out the outlet behind the refrigerator wasn't properly wired (more rework). There is also barely any clearance on one side of the range vs the other. [Final Note: We have purchased the necessary backsplash to finish our kitchen, which really will be "complete" some day. read more