I'm updating this review because Gracia really came through. After having several issues, we were contacted by Eddie. He did a FANTASTIC job - he listened to us, apologized for the issues, and reassured us that Gracia values its customers and will stand by the company name. They sent out a new crew and they made sure the job was completed and done well. For my trouble, they even agreed to repair a few more slate roof tiles that had slipped during zeta at no additional cost. I'm very grateful for Eddie's help, and I'd also give a special shout-out to Eric Thompson and Edward Fakier for their fantastic customer service. The truth is that every construction project will have issues, but ultimately its worth finding a company that works hard to put the customer first. I'm glad we went with Garcia, as I can't think of another company that is willing to go above and beyond like that! read more

Do not use! I paid nearly $50,000 for a new roof and have already had 2 roof leaks. The most recent just happened at the 2 year mark so they tell me it's out of warranty. I currently have water damage on my ceiling and who knows what else in the attic. Clearly there was extremely poor installation done and extremely poor materials used. Save yourself the hassle and go with another company. I wish I could go back and choose another roofing company. read more

Christian called me and talked for about 11 minutes but on hold for about 5 so he can check their schedule. After that, He told me I would get an expert to look at a project in about a week. I was actually fine with that until 10 minutes later and tells me they don't do it. Wasted my time. And then 5 minutes later he calls back and says they can do it. Make up your mind please. I'm sorry to give this bad review but this is what happened and I hope it does not happen to anyone else. read more

They replaced my roof without permits from the parish and now I cannot renew my homeowners insurance because they lied to me and I asked them straight up, will they be obtaining the work permits. Cody Trabeau told me yes, they would take care of everything. They never did. Now im stuck with no insurance on my home and hurricane season will be here before you know it. These bumbs at garcia roofing are spineless. No integrity what so ever. You need your roof replaced, I would advise to look elsewhere. ​ read more

I am pleased to report that Garcia roofing honored the agreement to repair my roof. Thank you Israel for helping us get this resolved.

They did some work at my neighbors, left a mess on my property, I contacted them which they answer very quick & apologize. I ask to please clean up trash and run a Magnet to collect all nails, well they removed the trash but their didn't ran the magnet. They need to hold their sub contractors to a higher standard, Some of the pictures show the mess the left ( they removed the trash ) After I went to put the trash out I step on a nail so I went to purchase a magnet on wheels and you can see all the nail I pick pick up. They half way did it. read more

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Great service beautiful new roof. They are definitely professionals. I highly recommend them.

Initial company representative was a used car salesperson, extremely unprofessional, and made my wife extremely uncomfortable. We called Garcia and asked that someone else assist with matter. This was all tied to some roofing work they had done for a home we purchased. Next representatives assured us that they will come out, review, and recommend action. Garcia roofing stated personally that they would fix issue . Then two weeks go by and they say they will not honor the work or promise to fix. Dishonest, unprofessional, and not trustworthy. This company looked me in the eyes and stated they would fix issue and they did not at the end of the day. Do NOT use!!! read more

Horrible customer service unable to ever get production on the phone. They use what they call runners to be on site project managers . Left my yard in shambles I picked up a half bucket of nails on all elevations. Believe all those negative reviews customer service here doesn't exist. read more

Updated. Jeffrey Alford was my final project manager. He is very kind, knowledgeable and diligent. He answered all of my questions, followed up with all concerns and even drove over on the weekend to help the crew by bringing extra supplies. He stopped by the job site everyday. After the job was completed, he used the metal magnet to pickup additional nails and helped remove the extra huge tarp that covered the pool. When I called him several days later asking about a scratch from the solar installation, he told me exactly what to do and ordered a special paint pen to cover. The main problem Garcia has is lack of communication across their staff. It was especially evident when I had to deal with multiple people. Everyone except the subcontractor manager was very concerned. But a check list needs to be implemented to assure that all points are covered when jobs are transferred amongst project managers and amongst the accounting staff. Had three different project managers. None of them talked to the person they handed off. Men wandered onto the property without anything identifying themselves as from Garcia. When I questioned them, they were insulting. The work crew arrived but the dumpster and metal manufacturing unit showed up three hours later. They told me the day they were preparing for the installation - 'oh BTW, you have to get a plumber to move vents'. Hello, supposedly three different people 'inspected' why couldn't they identify? The work crew was professional but not diligent about inspecting my neighbour's drive for Roofing nails. read more

Best Roofing Company in Louisiana. Quality work, fair & honest pricing. Very easy to do business with. Would recommend to all friends & family! read more

1) Garcia doesn't know what the term "matt finish" means in reference to metal roofs. I request a dark gray matt finished roof. I got a bright and shiny aluminum looking roof that is gray only in the shade. It looks horrible next to the rest of my dark gray roof. I was unsuccessful in my attempts to explain to them what "matt" means. Now I'll have to live with it for awhile but will eventually replace it with a matt colored roof from a company that has an education. 2) I also asked them to install industrial sized gutters due to the extreme rain we experience. They required a 50% down payment but then took over six months to install it. After scheduling the installation date and time they didn't show up and didn't have the decency to call me. So I waited around for hours. I finally got hold of the installer but there was no apology. He simply said he was coming "later" with no stated time. No apology and lots of arrogance. AVOID THESE GUYS AT ALL COSTS. TERRIBLE! read more

Garcia roofing has helped us with several of our investment property roofs over the years. They installed quality roofs at a fair price. They executed quickly, stood by their work and were very responsive to all of our calls for support. I would highly recommend them to anyone needing roofing services. read more

Minor roof damage from Hurricane Ida. Salesman Rob came over in a few days and very knowledgeable and professional. He gave me the quote and explained the whole process. I had to pay half the cost as a deposit before the work would commence. After the work was completed my wife found multiple roofing nails in our driveway. The next morning we went out together searching and found several more. I reached out to my salesman Rob but I never got a response back. I searched all our tires to verify none were stuck in them. That following weekend while mowing the grass I find several more nails. I attempted to contact the salesman Rob again with no response back. I emailed the office with pictures of the nails and my situation and still no reply. I received a text from the office cell phone with a link to pay my remaining balance. I replied with the nail pictures and how negligent the crew was that did my repair. Still no reply back from anyone. So I initiated a call to the main office who put me in contact with management. He apologized and said he had no excuse for the poor customer service I received. I'm assuming he must have notified my salesman because I received an apology text at 10:20pm that night that I didn't reply back to just as he didn't reply back to me previously. The roof repair was done right and couldn't even tell it was repaired. But the negligence and careless of the crew did not make up for it. read more

Garcia Roofing - Roofing Near Me - Prairieville, Louisiana

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What do you call it when a roofer tries to submit a supplemental claim to your insurance company for work that they did not do? Unfortunately, this has been our experience with Garcia. It's really a shame because we were initially very pleased with our interactions with the company and the workmanship. I expected to post a 5-star review until they refused to honor one of the line items on the estimate, claiming that it was worded incorrectly and was a misunderstanding. This I might have been able to overlook, but then they came back to try to get additional money for "removing and re-installing our satellite dish." My husband removed the dish himself, and it remains uninstalled today. Our PM was absent for most of the job, which led to some mistakes being made and ultimately dishonesty about the work performed. They wisely decided to withdraw the supplemental claim, but the experience left a very bad taste in our mouths. I cannot recommend this company due to their poor communication, lack of proper project management, and good old-fashioned dishonesty for a money grab. read more

Horrible customer customer. Brett Bordelon came to my home on October 4 2021 to give me an estimate on my roof for Ida damage. He toured the damage & said he would email me an estimate. A few days went by didn't hear back so I called he promised me an estimate so I could appeal with Fema. Never heard back. Thank God Fema came back & did their own estimate and paid for my repairs no thanks from Garcia. I would still be waiting and would have missed the deadline. Don't waste your time with this company. Using John Folse to get bussiness. Sad sorry company!!! read more

Garcia Roofing - Room & roof damage from Ida - Roofing Near Me - Prairieville, Louisiana

Garcia replaced my roof three years ago. They were slightly higher than my other 2 bids, but I went with them based on reviews and reputation. They did a good job and I was pleased. Now three years later, I have a leak and I called them to come look and repair and they would not. They only do warranty repairs on roofs and the warranty for workmanship is only 1 year. I believe they have this policy to avoid confronting workmanship mistakes after the warranty period preventing disgruntled customers from seeking correction. I can't think of any other reason for them doing this. It's impossible for me to recommend any company that will not even inspect a failure on a job they did. If you use them, just be aware of this policy. read more

The estimator rescheduled twice, refuse to provide an estimate until we met with him later. Scheduled to meet at 3 different times, he never called nor showed for the meetings. read more

Believe all the negative reviews. As a matter of fact, read ALL the reviews. Almost all of them are negative and there is a reason why. Whoever is running this company is either complacent or unaware how bad their operations is. This company is not only overpriced compare to other roofing companies, but they do a terrible job and do not honor their warranty. Also, the contract they make you sign do not protect you. They only protect Garcia from any liability. If they fix your roof today and tomorrow it starts leaking again, guess what? The warranty does NOT cover it. Also, they will make excuses, blame another culprit, and not respond to your emails once they collect full payment. Yes, that is how bad it gets. And yes, there is still a way to get your roof fixed and that's by simply avoiding this company at all costs and hiring someone else. NOTE: they have so many complaints on the BBB as well so make sure to check that site out. read more

The roof came out decent except it was different colors that didn't match . They blame the manufacturer And I showed them lot numbers were different. Still fighting This out .they prolong as much as possible. I will continue my reviews Until this is solved read more

Garcia provided excellent service with our roofing needs. All of our questions were answered quickly, and each employee took care of any concerns we had. Highly recommend this company! read more

Nothing short of a 5 star experience. Everyone in the company provided incredible service in an efficient manner.

Way over-priced for mediocre work at best. I'm having to pay someone else to come behind them, and the cost they charged was much, much higher than anywhere else (thousands versus hundreds of dollars). I wish I had done my homework on cost before agreeing. DO NOT RECOMMEND. read more

My neighbors hired this company to fix their roof. I asked them multiple times to stay off My roof. It was dangerous crossing over different roofs and I didn't want any liability. I did not want them on my property and roof throwing trash off it. They continued to do so multiple days in a row. They left a mess of roofing materials and nails on my back patio from throwing their trash off my roof. I didn't hire them or give them permission, asked multiple times for them not to. The people who hired them had roof access, there was no need but laziness to throw things off my room 3 doors down. They made such a huge mess They didn't even clean up. read more

Called them to repair the roof after a storm, most important to them seemed to be how much insurance I had when I told them I had a $5000.00 deduct they reply was "That's a lot". More interested in my insurance than my Roof. Also, it appears most of the negative reviews are hidden on many of these reviews so don't forget to click on hidden reviews it could be those are hidden by a financial agreement between Yelp and the reviewed company. read more

After so many phone calls and NEVER a return call finally got a young man to come out and see where we now have a leak that was not there before. His response,"Manuel will call you." Like the other return calls it hasn't happened. Once they have the check you are history, never, ever use Garcia. read more

I called three different contactors for quotes and went with Garcia because they had a good sales pitch, however sales and service appear to be different departments. After several delays apparently due to weather they advised they would come out, but did not have my skylights. I opted to wait until the skylights were in. After a few more weeks the crews showed up and we're very professional and did quality work and cleaned as they went, but they had ordered the wrong skylights. They put the old skylights back made things safe. They re-ordered the correct size skylights and we waited 2 additional weeks for the new ones. After arrival and some additional delays the work was completed. Quality work, but scheduling and ordering was not satisfactory. read more

I would give this company 10 stars if I could. Amazing company with work ethics compared to none. Highly recommend you give this company a call if you are comparing. read more

We purchased a home that we knew needed a new roof, but we didn't know it had a terribly leaking skylight. Garcia had the best reviews in Baton Rouge, so we gave them a call. Tim came out the same day and was so helpful, and within a week we had a beautiful new roof at a great price. No more leaking skylight. Every single person we interacted with from Garcia was so professional. They took such care to not mess up the flowerbeds/yard, and cleaned up so well when they were done. I think it's going to be a very long time before I need any roofing work, but when I do, I know who to call! Thanks, Tim!!! read more

I had hurricane damage to my roof and gutter last year and had difficulty getting a roofing contractor to even come out due to high demand Since many folks were affected. I was told of this company by a relative that they appeared to be efficient. The initial rep that came out was nice and seemed to be professional. However I realize now, that's how they reel you in. The 1st day the workers were supposed to show up and repair my roof at 8 am. I took time off work to be present. 3 hours later no one had shown up or even called me to let me know what was going on. When I called the company the person handling the job had to call the crew to find out what was going on. She later told me that the crew had an "emergency roof" to repair and that's why they were late. They showed up by 1pm. The 2nd date they were supposed to come repair my gutters on a Saturday (which I purposely scheduled so I would not miss work). No one showed up the whole day. It had rained earlier but rest of the day the weather was fine. I did not receive a call that no one was coming at all. Also I called the offices..and of course no one picked up because they were closed for the weekend. No one reached out to me the following Monday either. I had to call them on Monday and inquire why they did not show up for a scheduled job. They said the weather was the issue but of course no one felt the need to call the customer. Of course they rescheduled me for a weekday and I had to take off work again. When the workers arrived finally to complete the gutters they finished the job but left without telling me the job was completed. Their prices are also expensive. I'm questioning all the positive reviews this company gets. I would not recommend this company read more

I have to recommend Garcia Roofing not only were they the lowest bid they did a awesome job. Customer service and interaction was superb and when a threat of heavy rains was forecasted they moved my appointment date up to get my leak fixed before the rain. Absolutely happy with the work provided. read more

Garcia put our new roof on eight years ago. Since then ,they have repaired a leak in our fireplace and today we here heavy drops on our ceiling in two of our bathrooms. I looked up and noticed discoloration on the ceiling. They can't come out for two weeks. My husband has gone to Home Depot to buy something that maybe can patch it ? read more

Garcia roofing rep suppose to come out but it was a no show twice. I called back 2 weeks later and they finally sent another person out. Tim Rusk looked at my insurance claim and said he can work with that. Tim stated that he will give up free shingle upgrades and throw in any decking repairs if necessary. However, 2 weeks later when Tim return with the estimate for me to sign, it only show 3-tab shingle (no upgrade) and no decking material. I questioned him, and he said that he can't include that for that price. Why did you promise me before? Tim finally agreed to do the free shingle upgrade but not the decking material or any repairs. I said that's fair. However, Tim has to return another time for the updated estimate. Another 2 weeks past and Tim gave me an estimate that's $1200 higher than the insurance estimate. Tim told me that everything went up with recent storms and demands. I told him that we need to talk to my insurance about that because with price increase tells me that upgrade shingle isn't free. In summary, 2 months later, Tim still trying to take me to the cleaner and misleading me by telling me things that he can't deliver. We still don't have an estimate showing what's coming out of his mouth. I also file a compliant with BBB in Baton Rouge about this. This is a classic situation where roofers trying to take advantage of people. Anyway, I called Coleman's Roofing and actually at the upgraded shingles for a LESS than Garcia. Coleman's rep came out with a estimate pad and wrote down everything we discussed at my house and we both sign on the same day. This is how business should be. Garcia is just shady and does not deserve the one star rating. poor customer service, over promise and under deliver. read more

UPDATE: Still no resolution with this company (original post is from 2012). ABSOLUTELY DO NOT DO BUSINESS WITH THIS COMPANY! DON'T CONTRACT WITH THIS COMPANY!!! We had them replace our roof after Gustav (2008) and they flashed our chimney incorrectly resulting in water damage to our hardwood floors...they then sent roofers and sheet metal "experts" to "repair" the damaged floors...now we STILL have damaged floors and a damaged coffee table (used to weigh down their "repair"). read more

We have been doing business with Garcia Roofing for many years to repair leaks and have been very pleased with their work. Just these past few weeks when we needed a new roof, we knew who to call ... Garcia Roofing! Their staff has always been prompt, professional and courteous with decades of experience and growth in this area of Louisiana. Their roofers are quite professional and diligent in the quality of their work. We had the entire roof replaced with architectural shingles instead of the old 3-tab type and the new appearance is phenomenal. While the cost is now about three times what a new roof was just 20 years ago, Mr. Garbriel Garcia's company is still the best! Garcia Roofing is the ONLY company that will ever have my business. Be warned about other roofers: Do not contract with any other of the newly created, fly-by-night or unknown companies that show up illegally and unsolicited on your doorstep after a hurricane with promises of the best prices. They will invariably have no contractors license to work in Baton Rouge, much less a local business address and contact phone numbers for following up on any repairs or warranty work. CALL GARCIA ROOFING INSTEAD! They have always met and exceeded our expectations. Thank you! read more

The manufacturer sent us to Garcia as an authorized installer. Our previous installer was out of business. It was the rainy season, our roof was leaking and we needed help quickly. The dispatcher said they were busy but we could fit us in and 30 days -- 30 days! We said that was difficult but will make it work. On the appointment day nobody showed. I called them back and they said they could not help us. It would've been nice to know that 30 days previously before they made the appointment and committed to showing up. I don't know how this company stays in business. My advice run away quickly! I am grateful though that they did not do any shoddy work that I would've had to write about. They save me the trouble by not showing up. read more

They left the job unfinished. They peeled back siding on either side to replace the roof. The siding is still gone! You can see bare wood. There is enough space between the wood planks for bugs or worse to get inside. This about two weeks and at least two complaints after they "finished." I have a photo but I cannot figure out how to upload it. Don't use them! read more

Very impressed with Garcia roofing. From the first call to Estaphenia we were happy to find somebody that did what they said they would do. They showed up when they said they would. They were able to add more requested scope to the project as we went through it and kept the price increase very reasonable. The quality of the work was outstanding. The men who estimated the job, and completed the job were easy to work with. We had called other roofers in BTR and got nothing but a run around. Very professional company, excellent equipment for the men, they looked and acted professional. They weren't the lowest bid on our work, but you get what you pay for and we are very happy with them. We were glad to find Garcia and we give them an excellent rating for quality and service. read more

Garcia is the only roofing company in the Baton Rouge area to use. They are excellent to work with. They are prompt, tidy, and do an overall great job! read more