They almost killed me, I've got diabetes and they messed up my insulin prescription multiple times, so I've been rationing insulin.... when I called them, they seemed aggravated that I was asking. read more

Since moving to Louisiana over 10 years ago, I have struggled with trying to find a Primary Care Physician that I could connect and work with for my lifetime. After meeting with Dr. Cestia & his nurse Dawn, I finally feel like I was listened to and spoken to on a level I can understand and meet him in the middle on my health care needs. He didn't hurry me or placate me with trying me on this or that trial medication. Nor did he start giving me suggestions on other doctors that I should go to based on my health care concerns due to their specialties. So many times I've found that doctors are doctoring to make lots of money or too afraid TO doctor based on restrictions placed on them by insurance or government. I cannot thank this doctor and staff enough for seeing me as a human being just wanting to be well so I can be a better person to other people that are counting on me. read more

When you call to make an appointment as a new patient they take your medical history tell you the doctor will review it then call and say he isn't taking new patients! Then why did you want all my medical history? Then I'm told, a few days later, that NOBODY (theirs 14 Healthcare providers) is taking new patients!! BS they pick & choose their patients! I guess they aren't confident in their abilities and are afraid to care for anyone with any health issues!! read more

I have been a patient of Acadiana Family Physicians for almost 30 years and have NEVER had a bad experience. The Staff is competent and cordial. The in-house blood tests and X-ray are very convenient. Test results and referrals are handled efficiently and phone calls returned as soon as possible. I believe my medical concerns are heard and treated professionally. read more

I was very discouraged when I got lied to today saying they're not excepting new patients and the doctor I wanted to see is excepting new patients so beware of this practice and go in person and make sure you get to speak to the person you need to and they're telling you the truth. I would be a first time patient and I was very disappointed and I am beyond angry because why would they turn down the first time patient when the doctor I wanted to see is excepting new patients. I was very discouraged when I got lied to today saying they're not excepting new patients and the doctor I wanted to see is excepting new patients so beware of this practice and go in person and make sure you get to speak to the person you need to and they're telling you the truth. I would be a first time patient and I was very disappointed and I am beyond angry because why would they turn down the first time patient when the doctor I wanted to see is excepting new patients. I feel sure he would be wonderful but this practice does not want to except it so be it I'll just have to look for someone else though this person would've been perfect for me I hope that they are happy with themselves. read more

I have been a patient of Dr. Brown's for 13 years, and have seen him for regular check-ups and relatively minor ailments. He has always seemed competent and pleasant, and has never been rushed. When I've been sick and called for an appointment, I've typically been seen the same day. My only complaint is that when calling for an appointment, I typically have to leave a message and wait for a call back. read more

10 days ago: Not sure what's wrong but need to see a doctor. Not a cold. Walk in clinic not going to do the trick. Just need to see my doctor. Call the nurse and leave very lengthy message. Tell her it's been a few years since I've need an appointment so they will probably need to see me instead of calling anything in. No return call. TWO DAYS LATER... Call again. Leave another long message. NO return call. Hmmm... maybe they are on vacation? THREE DAYS LATER... yes, now realizing. I think I need blood work or something.. I just don't feel right. I call ONCE AGAIN but to the front desk. I have to leave ANOTHER message. I finally get a live voice. YAY... And I'm told they cant make an appointment until I talk to billing. Okayyyyyyyyyyyyyyyy.... Now I am on the phone with billing who tells me that I owe $75 from a bill three years ago. Huh?? Oh yeah... That was the visit you billed me for because you didn't file on the correct insurance, remember? You sent me about 6 bills and EVERY SINGLE TIME I received that bill I called to tell you to BILL THE CORRECT INSURANCE. Well, it's been three years...not worth the argument so I pay the $75 so I can get a damn doctor's appointment. Now mind you, she makes sure to tell me that if I pay this $75, they will get an appointment for me ASAP. And then I say... "so THIS is why the nurse didn't call me back"??? She assures me "OH NO, I asked the nurse...she never got your messages".... Oh REALLY... NEVER RECEIVED THREE DIFFERENT MESSAGES??? Mind you, I am sick. I"m not calling for a wellness check. NOW the front office calls me back to say that I will be treated as a new patient and they have to get infomation from me to SEE IF THE DOCTOR WILL SEE ME. What? To SEE if the doctor will agree to see me? Now I have been a patient for 12 YEARS. I might be considered a new patient for insurance purposes but I'm CLEARLY not a new patient that should have special approval to make an APPOINTMENT? So I WAIT very patiently ..... until the following morning. His NURSE...not the front desk... His NURSE calls me and tells me this........... "Ummm... you were rude to our billing staff yesterday, you no showed on your appointment in 2014 and Dr. Martin isn't accepting new patients. Dr. Martin will no longer see you as a patient." Yes, bitch, I was rude. I had to give you money that I don't owe you after call you for 10 DAYS and get ignored. AND I DONT FEEL WELL!!!!! I think I am now IN FAVOR of socialized medicine. It CANT be any worse than that. Monica Richard from Dr. Troy Martins office and their staff is INCOMPETENT. Oh and her response when i said I was going to let people know about this??? "That's hilarious... tell whoever you want... Dr. Martin needs no new patients... but if it makes you feel better... go right ahead" as she snickered under her breath. So there ya go. I'm "going right ahead". read more

I have been fighting severe sinus issues due to allergies for about three weeks. Eventually my nose turned bright red and swollen from an infection due to constantly blowing and wiping. I spent three days of severe pain and decided to go to the clinic. I showed up to a locked door with paper instructions to call the front desk. After standing in the parking lot on my phone answering questions, I was told that I would not be seen and should go to another out of network clinic. I explained to them that I was out of a job due to this pandemic and I could not afford to go somewhere else and pay for services when I have insurance. No one seemed to care about my situation or how much pain I was in. I had to leave without being seen by anyone. This is extremely unprofessional. I will not be returning to this clinic once I find another service provider in my network. read more

Doctor Brown lacks compassion. He is there for $$$$. About 17 years ago, I was a single mother of two and on a tight budget. I went to the doctor and when I checked out the charge was almost double the regular amount that I usually pay. I asked "why" when I was paying and they said Doctor Brown checked "intermediate" visit. They offered to talk to him to see if there was an error. They then charged me the regular amount, I paid and I left. I received a letter the next week from Doctor Brown saying that I could no longer go there. Wow. Fast forward 17 years and I just called to get an appointment. I need a family doctor, I am sick, and Acadiana Family Physicians is very close to my home. The nurse said she had to talk to Dr Brown. HE WILL NOT SEE ME. I have read other reviews similar to this. No office has ever treated me this way. Really, all i did was ask about the unexpected charge since is was a usual very long wait and very short visit, nothing intermediate about it at least compared to other visits. read more