Where do I start? This has got to be the worst medical office staff in the AV!! I haven't even been…read morethere a year & they have dropped the ball with every single visit!! Beginning with the first visit, that I waited 3 months for, I was not on their schedule!! Thankfully, one of the staff members remembered scheduling me, however, I waited 2 hours while they "worked me in". They have dropped the ball on prescriptions & lab orders EVERY SINGLE VISIT!! The most recent error was sending the wrong rx to the pharmacy, which cost me $100. Unacceptable the way they rush, assume & quick to give out the wrong info. Dr. DeSilva is wonderful, but once you leave the treatment room after talking with her, nothing gets done!! I've had to repeatedly ask for lab orders & rx's to be sent out. In addition, they failed to update orders in the system. How embarrassing that the Dr has to call the pharmacy to see what the last dosage was because her staff failed to update the chart. Complaints to management & Dr DeSilva were a total waste of time, nothing has improved, it just gets worse!! Moving on to where patient care matters & I'm taking my husband with me!

Love Dr Pam DeSilva and her wonderful team. I have been a patient of hers for a decade. She is very…read moreknowledgeable and caring. She has kept me in good health and it's very much appreciated.

Dr. Brown is awesome. I've been seeing Dr. Brown for several years now. He is like a friend. He…read morecares and takes his time with you and never tries to rush. He listens to your needs and concerns and provides many suggestions. I believe he has helped me so much. He goes above and beyond by calling you and checking on you as well. I am so sad that he is retiring but I am truly glad he was my primary doctor. As far as his staff, they are not bad as the previous reviews state. They are friendly and have never been rude to me.

Dr. Brown was great. I'd been without a doctor of my own for years, but once I felt my condition…read morewarranted a visit, a couple friends referred me to him. He was clear and knowledgeable, reassuring me that what I was going through was completely natural. Ted is fair and affordable, and I've been going to him for most all my medical needs since.

Dr. Ahmed and his whole staff are professional, courteous and very friendly. We recommend them…read morehighly. Also, the techs at the sleep study facility get the same review. All are great!

Dr. Ahmed is good, but the staff is HORRIBLE. Rude, always in a rush, can't be bothered even…read moreanswering the phone. Corina the office manager is the only employee worth anything there.

I just switched to Heritage from Kaiser. I got my first physical with Dr. Woodcock. The doctor and…read morethe Heritage staff were great. I highly recommend. The care I received was amazing!

STOP BEFORE YOU GO DOWN THE RABBIT HOLE !! Great doctors but the incompetent rude staff is the…read moreissue. When you call about your prescription your information is taken and if you do not follow up, nothing happens, your PRESCRIPTION dies right there. Days later When you call back regarding your PRESCRIPTION mysteriously you are told there's no record of you ever calling. Then the games start, "well did you get the name of the person that you spoke with, the date and time of your call"? SAY WHAT??? SERIOUSLY ??? My apologies, I did not know I had to go to this extent to have a PRESCRIPTION refilled!!!! Micromanaging your operation to get my prescriptions is not something I'm used to. This seems to be a trend lately. Unless you call days sometimes weeks ahead of time to let them know your prescription needs to be refilled it simply goes unanswered. You have to micromanage; calling the doctor, calling back a day later confirming they received your phone call the previous day (often several times) and actually calling the pharmacist to confirm that they received the information from the doctor, then the allotted time required for your pharmacist to fill the prescription. All this just to get a prescription filled by HDMG it's ridiculous. All of this has to be completed BEFORE, your PRESCRIPTION runs out. Now when the system breaks down and believe me it will, as the employees are inconsistent informing the doctor about your refill. You have to go through this process all over again. It's truly sad this level of medical care has depreciated to refill one PRESCRIPTION!!!!! There is always some excuse why the HDMG PRESCRIPTION refill process did not happen. Over and over and over month after month it keeps getting worse!!!!! I've been with the same doctor for many many years and wIth the switch to HDMG is where and when all the problems started. Over the past few years the selected few great employees who truly helped patients from the support staff have left! When my doctors leave I'm leaving this place faster then Johnny left Amber. No need to continue to be dumped on by this place!!!!!

I'm new in the area and I chose Dr. Garrison to be my Primary Provider, I have to change it After…read more3rd time visit and HAVE VERY VERY BAD EXPERIENCE WITH THEM. Jen the Frontdesk and Older lady who have long brown hair with Glasses are MOST RUDEST frontdesk personnel I've Met. When I've done my 1st TB test appt. Nurse told me that I don't need to make an appointment to the Frontdesk and I can comeback on Thursday Anytime.. So I Came back Thursday and Jen the frontdesk doesn't accommodate me like pushing me away that she think I'm lying and ask n ask more question. And felt very embarrassed . I honestly felt Discriminated. Then when I See the nurse infront of me said YES SHE CAN DO WALK IN. Obviously those Employees have Lack of Communication aswell Hated their Job. These people need to learn what customer service is and be more professional. Have to dispute all the copay money we paid for this clinic. Very bad clinic I DONT RECOMMEND THIS. Stay away!! Employees are rude!! Very rude! Don't come here! Don't waste your money.

Out of all the doctors and assistants in the av, this is by far one of the least id ever recommend…read morethe staff is very rude and childish during work hours, there very unorganized as doctors, they shove u to the side and get everything done when they feel like it, we were waiting a hour for our appt when they said to be here early? Which is weird, if your properly managing a office you would be more organized but apparently not them. So if you care abt your health n time dont go here

I would prefer a doctor who doesn't prejudge patients based on unknowns. I was told he was a good…read moredoctor. He told me he could not help me, suggested I had other medical issues I did not currently have or ever have, and refused to renew medications I would die without. I am glad there are better doctors in the world. This one should step away from the medical industry.

the best cardiologist in town! You can trust your heart on…read morehis Hands!!! (He literally saved my life)

I always have a lovely experience coming in, every other dentist i have been to has been a painful…read moreexperience. Here at family first, it's very fun and friendly and the front desk staff is extremely kind.

Good office experience. Never have to wait more than 5 minutes which is nice. Easy to set up…read moreappointments

Dr K Kumar is the best Dr I've ever had. Advanced Imaging told me I had cancer he told me I do not…read morehave cancer there is no cancer I took another test and just as he said I have no cancer he's the smartest Dr I know he knows exactly what he's talking about he's very nice to the patient very understanding. I wouldn't give him up for the world

This "doctor" and his staff are the worst I have ever encountered in my almost 60 years of life…read more Lets start with the office staff, impossible to even get through to the office over the phone, phone service would not work for several hours on random days, would get hung up on by office staff after being on hold for over 20 minutes. Would be promised a call back which was never received. There is no option to leave a voicemail message. Had to work harder than ever to get them to complete my disability paperwork which my livelihood (mortgage, bills, food) depended on. Was then charged money to complete this paperwork which I've never heard of in my life at any other medical office. Now, lets move on to review the doctor. Doctor prescribed me expensive medications which turns out I did not even need. After receiving a free trial of this expensive medication and telling them I could no longer afford, the staff suggested my caregiver use HER insurance to get it for me, how shady is that?? I started receiving ointments and medications via mail which I never signed up for either. For some reason even though Kumar was the doctor I would see, my disability paperwork was completed by a Dr. Martinez which I've never even met, why is this? Does Kumar even have a license to practice anymore? After suffering through all this I google to find out he has done very many shady things, so I would not be surprised if he was no longer allowed to practice and I really don't think he should be. Avoid this doctor at all costs.

I had a great experience at this office. Osirys was friendly and professional, and the doctor took…read morethe time to listen to my concerns and explain everything clearly. The office was clean and well organized, and I didn't have to wait long for my appointment. I felt well cared for and would recommend this practice to others.

Osirys provided great patient care when I walked in. I highly recommend Osirys to anyone seeking…read morereliable, patient-centered care and exceptional service. Thank you for making a positive difference and providing such a reassuring healthcare experience.

Urgent care experience was excellent. Brian was attentive and helpful. The staff was welcoming…read more 10/10 would definitely recommend.

Disappointed in the lack of patient care, empathy towards patients and family. Lack of…read morecommunication! Lack of professionalism! The list goes on! Case managers are honestly appalling... HIGH DESERT MEDICAL GROUP IS TEN TIMES BETTER AND MORE PROFESSIONAL!!