I WOULD NOT RECOMMEND THIS AGENCY ! I have experienced the worst client service in the last 9 years…read more and given hoim both my home and auto Insuarnce needs and should have left this Agency years ago when they couldnt even m,ake the necessary changes to splitting my poicy from my ex, but sadly out of convenience I stayed with Austin's agency when I relocated out of state as it was a busy time. Against my better judgement in lui of how poorly I was treated prior. This agency has not represented me or helped me in any way regarding numerous ongoing problems regarding my policy changes not being separated from my prior divorce, and have made things extremely difficult for me over the course of the last 4 years specifically . The time and efforts I've spent trying to get so many still non resolved issues handled has been over 40 hours and countless days . I have lost sleep over so many issues taht have cauised me so much additional stress and anxiety over its been too much to even write or address in this review. Austin refuses to ever get involved in any matters that are your Insurance Agents job when Ive really needed help. I've been through a living nightmare with this Agency as well as Farmers , with my ex filing 2 separate accidents on my Insurance out of a different state /fraud and different policy numbers and Austin is never willing to assist or help me get these matters resolved. Simple requests like asking for new Insurance cards and new policy information takes 4 phone calls and text messages and still cant get accomplished .Austin's Agency even allowed my ex to cancel my Auto insurance completely without ever notifying me for months until I called to get a new car added, only to find out I had no active Insurance . In addition to all the years of frustration in fighting for my own rights and whats right, When I'm actually hit by another driver last month on a Saturday and reach out to Austin for some help and his response is" I dont work 24/7 and have a wife and 3 kids and its not my problem ! All he does is send me the 800 number for claims that I wasn't asking for , all I needed was up to date Insurance cards which he still refused to send . ( I have the text for refrerence ) Austin never bothered to call me or email me as to if I needed any help or if I was ok from this accident or for that matter filing against the other ticketed parties Insurance. I had to do it al on my own once again like everything else. I've been acting as my own agent for far too long ! The unbeivable part is that Austin has known a glimmer of what I've been going through and doesn't care and lacks any empathy and understanding I have had it with this Agency and if you are looking for an agent who is lazy and unrespnosive at best then this is the agency for you. He is not intrested in actually helping women or single moms for that matter. I am taking by business elsewhere where my agent actually fights for me and help me when I really need it.

I'd put a negative score if there is such an option. I was recently referred to this agency. Here…read moreis what they got wrong: 1) after almost 1 month of moving into our new home, they still have the wrong address in the Farmer Insurance portal. 2) The policy started date was more than 1 week before we closed on the house although the agent had been in contact with our mortgage broker during the process. 3) After seeing the wrong address in the portal, I emailed the agent before Xmas. He replied that he would answer all my questions after Xmas, which I understood. But, he never did. I followed up with email and text. I also tried to leave a phone message but their voice mail cut me off even before I can finish two sentences. 4) Finally I emailed one of their "associates" who came back to work on Wed. He asked me to resend me my questions because he hadn't seen them. The problem is that he was copied on my email. He emailed me back and stating that hoped I understand that he needed to spend time with family, and it'd take time for him to catch up on his emails. It's Friday, and he came back to work on Wed. I haven't never had a service professional who behaved like this. Stay away from this agency. They're a lot more responsive during the initial sales process - they almost responded to me within 30 minutes. But, once I became a client, the response time is VERY slow. I used to have Amica. Although it's more expensive, it's way more responsive. I'm going back to my previous agency!

Lola was GREAT to work with. Very helpful and knowledgeable. She spent all the time we needed to…read morego over everything. I have already sent her more people. Thank you Lola!!

I was looking for a new broker that can help with reducing my high insurance cost, good customer…read moreservice and care. I got a referral from a friend to check out this place and give it a try. I am so glad I did. Lola was amazing and she went above and beyond my expectation and delivered it all. Thank you, Lola!!!

David is an absolute pleasure to work with and really looks for the best solutions for his clients…read more David has been assisting with some local refugees who are new to the American insurance policies and has gone above and beyond to be helpful, informative, and find the best fit! Highly recommend

I have had Allstate Insurance for over 25 years and been with David since 2014. Every interaction…read morewith David has been professional and clear. He ensures I understand impact of changes, looks into complicated problems as they come up, and gives me straight forward ideas for dealing with insurance. I would highly recommend working with David.

I have worked with Eastside Insurance and Tom Brody for over 10 years and as a Real Estate Broker I…read morehave a lot of options. What I value most about Tom is his knowledge and willingness to educate and bring me along through the insurance process to understand my options, strategy, and he is not tied to an outcome. On some occasions he actually turns my business away by referring me to someone else if he believes they have a better product or service than him ( which is rare but he is fully willing and does). Thank you Tom!

Dan Gelhaye of Eastside Insurance Services was referred to us with a 5 star rating. As a retired…read morecouple, we were looking for more affordable insurance coverage. Dan's efficiency and resourcefulness assisted us tremendously. His personalized expertise saved us much time, money, and stress. His thoroughness brought us a great coverage plan during these times of rising insurance costs that we would not have found on our own. He kept us informed and part of the process through each step - via emails, a detailed video and phone calls. We were delighted to experience Dan's kind and thoughtful professionalism with superb customer service. 5+ stars to this man, Dan Gelhaye, who stands apart from others we have experienced in the Insurance field through the years. We are very grateful! Jose and Chrissy

We have used Mike Gillespie since relocating here in 1991. We have our vehicles, motorcycle,…read morejewelry and home insured with Farmers. We've never encountered any problems with Farmers insurance claims; always smooth and stress-free. Mike is absolutely the most responsive insurance agent we've ever worked with. He answers our questions thoroughly and is very friendly and easy to get a hold of. Never tries to up-sell us into coverage we do not need.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Issaquah, WA area since 1987, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Mr Vignolo Carlos was an excellent sales person with knowledge and cordial He treatment me as a…read morefamily member caring and sweet thank you for having such an excellent member in your team

Insurance is complicated. There is never really an "easy" way to decide, especially as life changes…read moreand ones insurance needs evolves. In our first year of our new home we ended up choosing an insurer with lower rates and very basic coverage. We had been so impressed with the level of service and professionalism we received during the prior quote process with James that he was first on our list when we decided to scan again. Once again, James gave us time and patience in explaining all the options, pros and cons of different coverage, and even how the various policies work together to provide holistic coverage. We are confident that if an unfortunate situation arises that James and his team will steward us through. Highly recommended.

Poor Customer Service…read more I signed up with Roy Potter Insurance in the1990-91 era when they were operating out of lower Queen Anne and was pleased to support a neighborhood business. I've stayed with the agency for over 30 years but the business is a shell of what it once was and moved to East King County. My agent 'Julie' has worked remotely from home since the pandemic and delays following up with my requests. I've asked for a quote on alternative condo and auto insurance companies that better serve Mini Coopers and asked for this service for several weeks now without follow-up, When I call and talk to her, she indicates that she must follow-up on my question and never calls back or if she does it's a voice mail several days later. The heir to the business is 'Scott' Potter. Good luck getting a response from him as he's just the owner and doesn't engage with customers. I have lost confidence and trust in their customer service and insurance representation. I will be making a BBB and Google complaint as well in a few days. I recommend going with AAA or another agency in your locale as this one is now located in Issaquah since they moved out of their office in Seattle several years ago.

I had never put too much thought into insurance other than ...it is expensive. After switching to…read morePotter Insurance I have a whole new outlook. They took the time to go trough every detail with me. They guided me through complicated decisions. I feel so much more confident with my home and auto incurance. I have been with them now for 7 years and will not be going anywhere. They also handled my husbands buisness insurance and bond when he had his own buisness. The staff are great and have become friends. It is so comforting to be able to call someone you know by first name when and if an accident happens. This is a GREAT local buisness run and staffed by caring, experienced and knowledgeable people.

The David Soister Agency is fabulous!! They saved my family a lot of money on our insurance and…read moreconsistantly provide us with excellent customer service. They're always there to answer questions about my coverage and so helpful to explain how those coverages will actually protect me! If you don't know anything about insurance and want someone to help make sure you and your family are well protected I HIGHLY reccomend this agency!

From the owner: The David Soister Agency of American Family Mutual Insurance is a mutli-line insurance Agency…read moreSpecializing in Home, Auto, Life and Business Insurance. We operate with professionalism and integrity providing you the right coverage at competitive rates.

You know why I like this company. They basically de-confuse the insurance products for you…read more They don't promote just one thing and are happy to have you either purchase from them or not. Never pushy. I was researching how to get personal insurance for my girlfriend at the time and everywhere I looked on my own I kept getting contradicting information. Jere suggested something in the first 5 minutes and then spent a half an hour explaining the differences between each plan to me. And I ended up with the first suggestion. Highly recommended because it does not cost you more than you would pay if you purchase on your own, but is much easier this way.

Very easy to work with. They make the process simple. Very helpful in understanding my complex…read moreinsurance needs. Office staff is very responsive. Jere is very personable. Highly recommended.