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    Accent Millwork & Supply

    2.6 (5 reviews)

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    Value City Furniture - Charthouse

    Value City Furniture

    2.4(50 reviews)
    3.9 mi
    •$$

    Legacy Worth Protecting--Why Let It Slip? As someone who…read moredeeply values family legacy and community trust, I'm disheartened by the volume of unresolved complaints on here and poor reviews surrounding Value City and other Furniture stores--especially when reading from resources, it's part of the Schottenstein family's long-standing retail heritage. They also own DSW and others. The Schottenstein name carries weight. It represents decades of entrepreneurship, philanthropy, and leadership in American retail. So, it's hard to understand why a company rooted in such values would allow its reputation to erode through repeated customer service failures, delivery issues, and lack of follow-through--many of which are documented across Yelp. I walked into Value City Furniture with $2,200 in store credit from a previously returned product that I paid for. and a $9,000 credit limit--ready to make a purchase. But I had misplaced the physical card tied to the credit. The store manager could see the credit was mine, yet told me I could not use it without the card. No empathy. No effort to help. Just a cold refusal: "We can't do anything unless you have the card." It was like going into your bank with a 2200.00 balance and being told that because you lost your debit card, you can no longer use your balance and given no resolution to replace the card. I felt I was met with attitude because I returned a mattress that I could not sleep in during the trial period. I was sold on the verbal promise that I had 120 days and I could return the mattress. I trusted and believed the wonderful sales lady who sold me over $8,000.00 in product. After waking up with crippling back pain, I tried to return the mattress and was met with resistance and advised I had to continue to sleep and suffer for at least 30 days, and that they had a no-refund policy. When I ask what happened to the grantee's 120-day return policy. I was then shown the fine print on the contract that you get a one-time reselection. The marketing of Grantee's 120-day Return without advertising a no-refund policy in one sentence or statement was a strategic marketing deception. A cheaper mattress may be worse, and a more expensive mattress selection would have been non-returnable. So, I requested store credit, and I was denied, and told taking another mattress was my only option. I didn't request or feel I needed to sit down with an attorney before giving payment after spending hours with my trustworthy store rep. I trusted that she had told me everything I needed to know. She left out the one-time reselection and the money, non-refundable part. I had to involve the BBB to receive an in-store credit for the amount I paid for the mattress. I returned home feeling stunned. How could a company just deny me access to my own money? It was like a bank that can see you have 2200.00 in your account, but the bank tells you it will remain there until you find your debit card, with no offer of a solution for the lost card. Later, I found the cards. On the back, it clearly states: "If this card is lost or stolen, the remaining balance may be replaced." So, I returned to the store, to make sure the cards were still active because I had called their headquarters, hoping for a resolution. I wanted to make sure they didn't cancel out the lost card. Instead, I was met with the same cold demeanor. No eye contact. No welcome. Just: "Your cards are still active." No effort to re-engage me as a customer. No attempt to earn my trust--or my business. Maybe it was because they only want customers who will not reject bad business practices and accept being taken advantage of without speaking up. This wasn't just poor service. It was a missed opportunity. If I were managing that store, I would have said: "Let me call headquarters and see what we can do." I would have shown empathy, offered solutions, and maybe even introduced a sales rep to help me use the $9,000 credit line I had available. That's what good service--and good salesmanship--looks like. Instead, I left feeling like my presence didn't matter. Like my money didn't matter. And that's a shame, because the furniture appears beautiful. But beauty without integrity is a hollow brand. The Schottenstein family built a legacy on trust, entrepreneurship, and service. If this is the direction their stores are heading--cold, transactional, dismissive, and shady--it's not just disappointing. It's tragic. I no longer feel safe doing business there. I fear retaliation is possible through damaged goods, delayed delivery, and then pushed toward the same warranty company so many others have warned about. I don't know what to do now, because I no longer trust the company that is holding my money or their product that the reviewer is complaining about. Save the Legacy and the designers of the furniture, and practice good business. Please! I hate to see a store closing. --

    if i could give it zero stars i would.. i am put a claim in…read morefor my mattress i have the matteess since 2019. i took care of this mattress keeping the cover and making sure no water damage or spills. i call the fredericksburg office to come in and pick up replacement and i was told there is small dirt on sed mattress so the warranty has been voided. so no matter how much you try your best to protect you property they will do everything in their power to not honor, anything. i will not buy anything from this company and if anyone ask me i will tell them to run and avoid this company.

    Photos
    Value City Furniture - Winston

    Winston

    Value City Furniture - Mitchell

    Mitchell

    Value City Furniture - Mayfair

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    Mayfair

    FAB Granite and Tile - One top

    FAB Granite and Tile

    2.4(31 reviews)
    2.5 mi
    •$$$

    I can't recommend FAB granite enough. We were finishing our basement and were able to find a…read morebuilder who would let us do some of the subcontracting ourselves. As he made progress, he told us we needed to get our countertops in by the next week because the plumbing and inspection would be completed at that time. We were completely unprepared and in a big time crunch. We went to the typical big box stores but they required at least 2-4 weeks for installation. When I called FAB, Alexis was super helpful. I told her my needs and budget. I stopped by on my lunch break, so I was in a hurry. She walked me through the granite available on the lot and pointed out the best options for my budget. I asked if I could bring my husband by that night after they were closed to show him my favorites, and it was no problem. We made a selection, her guys were out the next day to take measurements. In a few days, we had a beautiful countertop that we love, it was actually our favorite granite that we had seen at any store. The work was done exceptionally well. They were even super understanding when it took me about a week to get the time to stop by and drop off the final payment. Great customer service, excellent workmanship. Very happy, highly recommend!

    Stay away from this place save your money and your time. I have a horrible experience at this…read moreGranite place and the manager. We have picked countertop that we wanted and we agree that we will having one sim only on countertop project, so we proceed and payed deposit. After they measured our kitchen the manager call us and told us we have to do 2 sims because the shape of the line on Quartz will not be matched Bla BLA. So he was traying to use one slab of the Quartz and cut to many pieces instead of using 2 slabs and have one sim. I told him we agree to have one sim when we gave you our kitchen measurements and you you said yes. He was so rude and unprofessional. I got my deposit back and went to much better place with good quality and much better price, and my countertop was done in three days with one sim.

    Photos
    FAB Granite and Tile - Repaired

    Repaired

    FAB Granite and Tile - My "repair" job

    My "repair" job

    FAB Granite and Tile - Repair process and clean up by FAB

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    Repair process and clean up by FAB

    Accent Millwork & Supply - homeandgarden - Updated September 2026

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