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    Acceptance Insurance

    5.0 (1 review)
    Open 9:00 am - 6:00 pm
    Updated 2 months ago

    Services - Acceptance Insurance

    Homeowner or property

    Car and truck insurance

    Life insurance

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    5 days ago

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    Progressive Insurance

    Progressive Insurance

    1.0
    (2 reviews)

    Roadside Assistance is a nightmare. Waited nearly 3 hours for a tow. Provider sent a truck…read moreincapable of towing my model. I am currently waiting for 2nd tow truck. Interaction with customer service has been unsatisfactory, to put it mildly. Very dismissive and unfriendly.

    Progressive is the worst insurance I have ever had since I have had insurance in the last 50 years…read more I am retired and live in SW Florida, and I am a Diamond+ customer with Progressive. I had damage during Hurricane Ian, specifically, damage to my Boat and PWC. I also had damage to my home, which was a horrific experience with Progressive, but this review is for my Boat and PWC. When I filed claims for my Home, Boat and PWC, the biggest problem that stood out to me was that I was not allowed to talk to the on-site Adjusters who showed up to assess the damage. This resulted in a very cursory review and assessment, and they missed about 97% of the damage with all claims. They then passed the on-site assessment to Reps in the Ohio office who knew very little about Florida, Homes, Boats or PWCs. They then closed all 3 claims stating there was insufficient damage and well under the deductible for each. To make a long story short and pertinent, it took me 4 months of back and forth to get the Home claim paid, which was updated to cover the 97% of the damage missed, and it took 1 year to get the Boat claim paid which was updated to cover the 97% damage missed. The Boat claim only got paid because I called one day and got a different Adjuster in a different department by chance who was decent and intelligent and closed the claim with payment. My PWC claim was handled by same Adjuster from the start and was not paid because they did not agree that there was sufficient damage, nor did they like that after one year I got the PWC fixed without their help. Therefore, no payment. They conveniently forgot that they sent me down a one full year path with bad and changing guidance, misdirection, misunderstanding, and horrific incompetence and admitted lack of knowledge on the Home/Boat/PWC when handling my claims. The specific Reps at Progressive who were horrible to work with were Deborah Collins (worst), Steve Hunt, and the on-site Adjuster Joe Redd. Please stay away from these people if you are unlucky to file a claim. I therefore cannot recommend Progressive, please stay away from this insurance company. For the $1500 claim they saved on my PWC, we are in the process of moving all our bundled insurance to USAA, a company that performed great in Florida after Hurricane Ian. These Progressive Reps were also insensitive to Senior Citizens and an Army Vet, and could care less about Diamond+ customers. So, Progressive, keep your $1500 from my PWC claim, I am moving thousands of $ in bundled insurance to USAA because of the Progressive Reps I named.

    Acceptance Insurance - homeinsurance - Updated August 2026

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