Really friendly service and good prices. We rented a transport chair for my grandmother. They…read morerent by the week or month...$32.50 for the week. They were knowledgeable about medicare coverage and the specs on chairs. Good selection of other products for elderly or less mobile people. We were in and out in 20 minutes.

NOT OPEN 24 HOURS I…read morecalled (423) 875-3456 on Dec 30, 2017 and a voicemail identified the store as Chattanooga Mobility & Lifts with Office Hours M-F 9-5 only.

They were very helpful and worked with our insurance to get us what we needed. We purchased a…read morescooter and were very pleased with all their help.

Very kind, friendly folks who went out of their way to help me with a wheelchair, and Walker rental.read more

I had a great experience! Ashley addressed and took care of all…read moreof my concerns. Best customer service ever . im so happy

I was never told my clap was a rental. 2 months later, I receive a bill. When I call, they lied…read moreabout what I was clearly told and falsely accused me. I looked on their reviews and saw they did this to other customers. The BBB, gave this company an F with hundreds of complaints.

This review is for the Hamilton location, I do not have experience with the Downtown Chattanooga…read morelocation. Please, do not seek medical devices from this company for any reason. Ask your doctor to order from another supplier. They do not care about their patients, and they apparently do not know how (or want) to communicate with doctors or Medicare. My mother had to change from a CPAP machine to a BIPAP machine recently after her doctor had determined the CPAP she currently had was not sufficient for her type of apnea. This CPAP was one our doctor ordered from this company, Medical Necessities. Medical Necessities did not have a BIPAP machine at the time, so our doctor ordered a BIPAP from a different supplier, and instructed my mother to swing by and return our CPAP to Medical Necessities. So far so good at that point. Everything from this point has been an awful experience. We noticed that my mother had been charged for January and February, which would be fine if it was supposed to be an out of pocket expense, but this was per her doctor covered by Medicare with no out of pocket expense. We tried calling the call center where we spoke with an agent named Regina. Regina told us they would not refund the charges. We asked them if they had a record of this being sent to Medicare for billing, but the only information they said was it was "pending" with Medicare. I'm not sure why we were directly charged when this was already pending with Medicare, but we tried to go ahead and start the return process for the CPAP despite the refund process being a headache. Regina advised we would need to sign an "Against Medical Advice" form to be able to return the CPAP. Thinking this was outrageous, because our doctor informed us to return the CPAP by his diagnosis and his direction, we advised we would not be signing this. Regina then advised to us they could not accept a return without this. My mom and I both were immediately very confused. It is not AGAINST medical advice if the doctor directed us to perform this. When we called our doctor back, they advised us not to sign this AMA form and to physically go to the location and start the return process. My mother and I went to the Hamilton location. We spoke with the front desk lady named Christy. She was immediately rude to my mother asking if she had an appointment to return the CPAP. My mother had called ahead and asked if she could return the CPAP, though I don't know who she spoke with over the phone, and they told us we could come by after their lunch hour ended, I believe at 1:30 pm. We advised we did not have an appointment, this was not mentioned to us over the phone. Why we would need an appointment to return a device didn't make sense, but we pressed on regardless and advised the above and our doctor's direction. Again, we were told this time by Christy that we needed to sign an "Against Medical Advice" form in order to return the CPAP machine. I advised to Christy we had already been over this on the phone, we are not signing an Against Medical Advice form because this is my mother's doctor's direction. They advised us not to sign this because it could cause issues with Medicare, which apparently this company has issues with or issues billing through. Christy became aggressive and advised it was their company's policy to have this for returns, or to have our doctor send over a medical release form. This was the first time we had heard a need for a medical release form to return the device. My mother started crying and asking if she could call her doctor's office to see if they had sent over a medical release form and Christy refused to do so. She started screaming at my mother, saying that she saw notes on her account that 3 people had told her to sign an AMA form and that they're not taking it back without this or a medical release. Even though this isn't true, we had only spoken to one person (Regina,) that's beside the point. This behavior and lack of empathy for their patients whose lives are dependent on this equipment is unacceptable and honestly disgusting. This company also seems to really want people to sign an AMA form and not go through doctors or Medicare, which is extremely shady. At this point we expect to be charged for February and March for an unused device due to their unwillingness to help, but we have contacted our doctor to advise of what we went through, as well as initiated action through other appropriate channels. Do not support this company, whether through insurance or your own money. Their policies are abusive, trying to persuade their customers to sign forms "Against Medical Advice," and their employees' behavior are disgraceful, arrogant and abhorrent.

Good detailed setup on machine. One on one with all questions answered.read more

I placed an order and paid for it in April 2025 for a O2 concentrator maintenance kit and have…read moretried on numerous occasions to contact the company. Phone is never answered and I got no response to an email that I sent enquiring about where my order is - maybe with a bad review somebody will get back to me! Marci S

Kevin went far and beyond what I expected. I received better information from him then I did my…read moredoctor. This is service you just don't see anymore. I live in NJ and there are probably hundreds of stores from where I live to where they are located, but with the service to the information he gave me that is priceless. They even have great pricing and even throwing things in my order to try at no cost, I can promise you that whenever I need anything they can supply me with, I am ordering through them!!

Medical outfitters is the place to go if you're in the Chattanooga area. Upon entering the store,…read moreyou're greeted by the fabulous employees, specially Brittney. Not only was she extremely friendly, helpful and intelligent but she brought a smile to my face. Although they do not carry Dickies or Carhartt, they do have a wide verity of brands. Additionally, they are more than willing to order if you cannot find the right size. 10/10 would go here again!

Great showroom, Great Staff, World classread more

I was having problems finding a distributor for parts for my wife's lift chair. Terrie, the…read morecustomer service representative at this dealer is exceptionally knowledgeable and one of the best customer service people I have ever dealt with. She is patient and very helpful. She helped me acquire the parts I needed to repair the chair by dealing with two different companies. Fantastic and exemplary service.