Location is convenient, employees are helpful, and there is plenty of parking. The store is clean,…read moreand aisles are wide enough to get through easily. We found everything we were looking for, with the help of employees.

run out of meds, cannot count, very slow, telephone take 30 minutes to answer and does not work…read moreefficiently

I have used this pharmacy for several years with the exception of one year when a dishonest man who…read moresells insurance told me that my meds. would be cheaper at CVS. If you are the customer of CVS then you know about their wait times (even when you call in for your refills,) the crowd that gathers on weekends, and, as a senior citizen, you do not get much help or a friendly voice there. I have also tried Walgreens and Walmart--they are just too busy with too many customers at a time! The pharmacists and other employees at Hamilton Discount Pharmacy are always friendly and kind when you need some help. And here is the really good part: My meds are actually cheaper than they were at other pharmacies! Linda G.

Great caring people . Exc customer service. Fast response for drive through cov19 test. 15min!read more

I try to get my Suboxone refilled after midnight 3/10 because I have to wait 30 days, I called at…read more1:00 AM to be told I cannot get the Oder until 7:00 AM. I did get addicted to opioids, but not from partying, I'm a USMC veteran with injurie from service in combat, shot, left hip. anyway why are these people so damn judgmental. fun to see someone not doing well? why??? prescribe it when time has been expired.

The store on Gunbarrel Road is the absolute worse, especially the people in the pharmacy. They are…read moreso bad that I am changing pharmacies and see if a different one is any better. many times in the past I have gone by there and they are closed when they are supposed to be 24 hour pharmacy. Cars were lined up and people sitting in the waiting area for their prescription, this is unacceptable! Horrible, horrible customer service!

Wonderful pharmacy ! They go way beyond to help their…read morecustomers. Very friendly workers . I highly recommend Hixson Pharmacy to family & friends.

By far the best Pharmacy I have ever dealt with in my life... So very professional and prompt and…read morethe pricing is excellent!.... but that's not even the best part... Sarah and Savannah who work up front are the most fun technicians I've ever had the pleasure of meeting! They go out of their way to learn your name and even greet you by name when they answer the phone..... and smiling... Always smiling! I highly recommend you giving them a chance to earn your business... You will not regret it! Eddie McConnon

This is regarding the Walgreens on 3550 Broad St…read more I wish I could give negative 50 stars! I have never been treated so horribly by a pharmacist in all my life. This happened this past Friday evening, July 19th, 2024, around 7 pm. My 77-year-old mother, who is arthritic and, in a wheelchair, needed her muscle relaxers. And it's those tiny cyclobenzaprine tablets, 5 mgs a piece, not those huge methocarbamol tablets... When she first received the prescription, it was for 1 a day. But on day 2, I called the dr's office and advised that one a day will not be enough. She needs 2 a night. So, they told us to have her take 2 a night out of her current bottle and when she gets low, to call the dr's office and they will get her going on a new rx for 2 a day. I did just that. I called the dr's office when she was running out and had two pills left. They called in the rx to Walgreens. I received a text that there was an insurance issue. I called dr's office, they get the rx approved with the insurance, and proved medical necessity. It goes through at Walgreens. Then suddenly disappears from the app. I called Walgreens to check the status and the pharmacist flat told me it's too soon to refill. We argued and I asked for the pharmacist in charge, he said that was him. I then asked for a manager. And conveniently, he won't be back until Monday. So, I head down there in person to confront him, along with my mother. But the male know-it-all pharmacist cancelled the rx and put it back on the shelf, stating it's too soon to fill and refused to fill it. I tried to explain what happened, as to why we're refilling on day 45, he kept talking over me and was emphatic that he would not fill my mother's rx because it's too soon to fill, he didn't care about the back story and didn't care that my mom's dr and her insurance are all taken care of, he will not fill it. He was so rude to me and my mother! Such a jerk! I had her rx transferred to the Walgreens in Fort Oglethorpe on Battlefield Pkwy. And when I got to Fort O, the rx was ready and waiting for me with a smile! I am switching all rxs to them. DO NOT use the Walgreens pharmacy on Broad St. Go ANYWHERE else. This pharmacist has a God complex and makes decisions about your meds without consulting your dr. And he stated the dr hadn't consulted HIM! What?? You're not her dr! Why should they consult you?? I told him as I left that I hope he never has to go through the pain and agony my mother does and then deal with someone that withholds meds the dr prescribed. Ludicrous! I will report to corporate Walgreens too! The pharmacist that worked the evening shift on Friday July 19th needs to find another job. He has no customer service skills, no empathy, whatsoever! He is the end all, be all, of your medications. He was condescending and completely infuriating. DO NOT FILL YOUR MEDS THERE.

Wonderful experience here! My partner needed prescription filled from Florida...They were ready in…read more20 minutes. One of the workers helped my friend to the car with heavy items as I was minding dog in car,,,Very helpful staff and very clean! Good experience!

I just had a TKA a little over a month ago, and for those in the know, a TKA patient has to wear…read moretorture devices called compression hoes for over a month! The ones provided by my surgical center were not great, so someone suggested getting better quality and told us Access had a great selection. They do, by the way. They have every type of compression sock/hose you could ask for. However, that alone doesn't warrant a 5-star rating. What does warrant a 5-star rating is outstanding service! We've been there twice, and both times one of the employees followed us back to the compression hose section in the back to help us sort through options. They listened and were very knowledgeable, and on top of that, they went to the trouble of measuring my legs to make sure we got the correct size! That is super important because some of these things are pretty expensive ($40+), and if you open the package, they are not returnable (understandably). Looking around the facility on our way in and out, it looks like they have a pretty big pharmacy as well as a selection of general drug store items, as well as some bigger durable medical equipment (walkers, canes, wheelchairs, etc.). I hope I don't have to shop there for any of that stuff, but if I do find myself needing it, I will definitely check with them first!

This place gives me an eerie feeling…read more I was told by my provider that there are only 5 pharmacies that could run a discount for my prescription, which is the only reason why I chose this pharmacy. When I handed the pharmacist my insurance card and the discount information, I feel certain that they didn't even try to run the discount. Just my insurance. The prescription is several hundred dollars a year (not covered by my insurance as it turns out) and when I ask about the discount, they say that they have no clue what I'm talking about. The cashiers are ALWAYS involved in some personal conversation or drama. Every time I have been there. They don't greet guests in a friendly way and their responses to google reviews are downright HOSTILE!

This CVS pharmacy in Chattanooga is extremely understaffed, and the pharmacy manager has been…read moreconsistently rude and unprofessional. While one manager is kind, the blonde manager is dismissive, lacks empathy, and becomes impatient any time a customer has questions. This behavior is unacceptable in a healthcare environment.

Daughter went to min clinic, NP was rude and condescending. Seemed irritated we were there. More…read moreconcerned with filling out her paperwork. Daughter had been there a week before and unfortunately her Dr office was closed at this time and symptoms continued and she hoped she'd get NP she saw previous who was very sweet, since she saw previous symptoms and could compare. If this NP doesn't like her job, should find another job. It was evident by her body language and lack of empathy she was not happy to see another patient. We asked for liquid antibiotic and she ordered pills, just an overall not a compassionate visit. I know people can have an off day and maybe this was the case, but every patient should be treated with kindness especially when they are not being unkind to you!

What could improve? Them actually wanting a customer. But unless they can fill ALL your scripts…read morethey will refuse to fill a one off for you. Don't waste your time trying to support local. Just go to Walgreens. They don't care if you only have one prescription to fill.

Extremely friendly and very helpful. WillAnswer all your questions. Even help me find a local…read moredoctor closer to home.

This review is for the Hamilton location, I do not have experience with the Downtown Chattanooga…read morelocation. Please, do not seek medical devices from this company for any reason. Ask your doctor to order from another supplier. They do not care about their patients, and they apparently do not know how (or want) to communicate with doctors or Medicare. My mother had to change from a CPAP machine to a BIPAP machine recently after her doctor had determined the CPAP she currently had was not sufficient for her type of apnea. This CPAP was one our doctor ordered from this company, Medical Necessities. Medical Necessities did not have a BIPAP machine at the time, so our doctor ordered a BIPAP from a different supplier, and instructed my mother to swing by and return our CPAP to Medical Necessities. So far so good at that point. Everything from this point has been an awful experience. We noticed that my mother had been charged for January and February, which would be fine if it was supposed to be an out of pocket expense, but this was per her doctor covered by Medicare with no out of pocket expense. We tried calling the call center where we spoke with an agent named Regina. Regina told us they would not refund the charges. We asked them if they had a record of this being sent to Medicare for billing, but the only information they said was it was "pending" with Medicare. I'm not sure why we were directly charged when this was already pending with Medicare, but we tried to go ahead and start the return process for the CPAP despite the refund process being a headache. Regina advised we would need to sign an "Against Medical Advice" form to be able to return the CPAP. Thinking this was outrageous, because our doctor informed us to return the CPAP by his diagnosis and his direction, we advised we would not be signing this. Regina then advised to us they could not accept a return without this. My mom and I both were immediately very confused. It is not AGAINST medical advice if the doctor directed us to perform this. When we called our doctor back, they advised us not to sign this AMA form and to physically go to the location and start the return process. My mother and I went to the Hamilton location. We spoke with the front desk lady named Christy. She was immediately rude to my mother asking if she had an appointment to return the CPAP. My mother had called ahead and asked if she could return the CPAP, though I don't know who she spoke with over the phone, and they told us we could come by after their lunch hour ended, I believe at 1:30 pm. We advised we did not have an appointment, this was not mentioned to us over the phone. Why we would need an appointment to return a device didn't make sense, but we pressed on regardless and advised the above and our doctor's direction. Again, we were told this time by Christy that we needed to sign an "Against Medical Advice" form in order to return the CPAP machine. I advised to Christy we had already been over this on the phone, we are not signing an Against Medical Advice form because this is my mother's doctor's direction. They advised us not to sign this because it could cause issues with Medicare, which apparently this company has issues with or issues billing through. Christy became aggressive and advised it was their company's policy to have this for returns, or to have our doctor send over a medical release form. This was the first time we had heard a need for a medical release form to return the device. My mother started crying and asking if she could call her doctor's office to see if they had sent over a medical release form and Christy refused to do so. She started screaming at my mother, saying that she saw notes on her account that 3 people had told her to sign an AMA form and that they're not taking it back without this or a medical release. Even though this isn't true, we had only spoken to one person (Regina,) that's beside the point. This behavior and lack of empathy for their patients whose lives are dependent on this equipment is unacceptable and honestly disgusting. This company also seems to really want people to sign an AMA form and not go through doctors or Medicare, which is extremely shady. At this point we expect to be charged for February and March for an unused device due to their unwillingness to help, but we have contacted our doctor to advise of what we went through, as well as initiated action through other appropriate channels. Do not support this company, whether through insurance or your own money. Their policies are abusive, trying to persuade their customers to sign forms "Against Medical Advice," and their employees' behavior are disgraceful, arrogant and abhorrent.

Good detailed setup on machine. One on one with all questions answered.read more