STAY AWAY. My wife and I banked with NBT for 8 years despite the multiple perks and benefits of a…read morerelationship with a larger entity like BOA. We paid off one mortgage during this time and the bulk of another one. I believed the conventional wisdom that a personal relationship with local bankers would be helpful to our long term financial goals. We recently tried to roll over my wife's retirement assets to a different vehicle, with input from our financial advisor, accountant, benefit plan administrators and IRA custodian. A business checking account was required with some parameters specific to the nature of the transaction. All requested documents were provided, including those prepared by an attorney and signed off by the institutional custodian's compliance department. Clinton branch manager Lori Alderwick (NMLS 997422) had no clue what we were trying to accomplish and treated my wife like a criminal, instead of as someone who has consulted with multiple experts and followed all of the transactional rules. Lori refused to contact any of the more knowledgeable fiduciaries we referred her to (to their shock), and after weeks left us a voicemail stating she was refusing to open the required account. A lazy, zero class move from a bush league, zero class outfit. I personally closed out the rest of our preexisting business with NBT within the hour. Fortunately, we found another bank that was more than willing to work with us. NBT is where to go if you feel the need to be cheated on a HELOC or something. It's not a serious bank for serious people. If the sizable business I offered was rebuffed by these local yokels, it's likely yours will be too. Stay far away, and if you're already a customer run - don't walk - while you can.

horrible company. I had an atm transaction get compromised and the bank has not been helpful at all…read moreavoid this bank they do not care about there customers

Day before the Christmas holiday the New Hartford Commercial Drive office decides to close early…read morefor inclement weather. Not a single other business is closed. A few wind gusts and hardly any snow. Made it very difficult for me take cash out of the bank for my Christmas cards. It's NY in the winter...sounds like the workers in this branch don't want to work.

Can't log in anymore without typing in annoying codes from my phone despite using the same device…read moreand browser every time. No codes not being sent. Disputes also not taken seriously here either. Looking for a new place to bank at this point...

Worst new account experience. It's been over two weeks and I still don't have my debit card. My…read moredeposits take a ridiculous amount of time to post to my account, and today I called and went to a branch and my Saturday deposit couldn't even be found until they spent 5 minutes investigating- even though it showed 'accepted' on my mobile app. Seriously considering opening an account elsewhere and moving everything over.

I tried 3 times to remote deposit a check, each time they rejected it saying I did not capture the…read moreentire check. The 3rd time, I had someone stand next to me and verify the check pictures matched their requirements. Pathetic process, they actually blamed the camera on my phone.

this bank is so messed up. I paid 20 dollars for a stop payment on a up coming charge from my…read moreaccount. It went through anyway with extra fees added. I can't understand my statements they say what is in the account then there's a lesser amount that is available for me? what bank does this? They are horrible.

worst customer service I ever had. I could not cash a check if my wife and my name was on a check…read moreunless we are both present. the check was 60.00 yet I closed our JOINT account without my wife present for over 2500.00 been at this bank over 30 years ,not amore. head teller is worthless

We needed a notary public, and they told us to just come on in when I called to make an…read moreappointment. When we got there, the bank was empty save for a few staff. It was clean and bright. Everyone was nice. Our notary was kind, and it turns out Community Bank provides Notary Public services for free as a service to the community. You don't need to have an account with them. How awesome!