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    Community Bank NA

    3.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Community Bank NA

    Personal banking

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    11 months ago

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    4 years ago

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    NBT Bank

    NBT Bank

    (1 review)

    STAY AWAY. My wife and I banked with NBT for 8 years despite the multiple perks and benefits of a…read morerelationship with a larger entity like BOA. We paid off one mortgage during this time and the bulk of another one. I believed the conventional wisdom that a personal relationship with local bankers would be helpful to our long term financial goals. We recently tried to roll over my wife's retirement assets to a different vehicle, with input from our financial advisor, accountant, benefit plan administrators and IRA custodian. A business checking account was required with some parameters specific to the nature of the transaction. All requested documents were provided, including those prepared by an attorney and signed off by the institutional custodian's compliance department. Clinton branch manager Lori Alderwick (NMLS 997422) had no clue what we were trying to accomplish and treated my wife like a criminal, instead of as someone who has consulted with multiple experts and followed all of the transactional rules. Lori refused to contact any of the more knowledgeable fiduciaries we referred her to (to their shock), and after weeks left us a voicemail stating she was refusing to open the required account. A lazy, zero class move from a bush league, zero class outfit. I personally closed out the rest of our preexisting business with NBT within the hour. Fortunately, we found another bank that was more than willing to work with us. NBT is where to go if you feel the need to be cheated on a HELOC or something. It's not a serious bank for serious people. If the sizable business I offered was rebuffed by these local yokels, it's likely yours will be too. Stay far away, and if you're already a customer run - don't walk - while you can.

    Community Bank NA - banks - Updated June 2026

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