Their medical facilities and services are ok. But they use a third-party billing that files the claims wrong/don't file the claims and then come after you for paying. There is no way to contact that third-party billing, the only phone number they have on their website nobody every answers. If you want to be in for a long battle and a lot of frustration and stress, yes, visit them. read more

READ THIS BEFORE YOU VISIT! TERRIBLE EXPERIENCE WITH HOSTILE STAFF AND UNPROFESSIONAL SERVICE. I had a terrible experience at this clinic on 2/24/25. Around noon, I started feeling extremely sick--hot, nauseous, and constantly in and out of the bathroom. Since I don't get off work until 7:30 PM, I booked a 7:40 PM appointment, which was perfect. I arrived on time for my 7:40 PM appointment, but as soon as I walked in, the receptionist, Sunshine, was already giving me an attitude, rolling her eyes as she asked for my first and last name. When I provided it, she immediately asked for my insurance. I told her I had been to this clinic multiple times and should be in the system, but she refused to look me up. Instead, she falsely claimed my insurance was expired and kept pushing me to reschedule, despite me clearly feeling unwell. It got to the point where I didn't even care about using my insurance anymore--I was willing to pay out of pocket just to be seen. But then she claimed they couldn't take Apple Pay, and their card machine wasn't working, making it impossible for me to pay. At that point, it felt like she was doing everything she could to turn me away. You could tell she was possibly mad because she wanted to get out on time, which is completely unacceptable when working in healthcare. She continued to exchange rude comments, refused to help me, and even threatened to call law enforcement just because I insisted on being seen. At 7:52 PM--while I was still inside--she claimed they were closed, even though my appointment was at 7:40 PM and their posted hours say they close at 8:00 PM. After leaving, I had an anxiety attack and had to call 911. My mom arrived before the cops and rushed me to the ER, which ended up being a much more expensive visit that I was trying to avoid. At the ER, I was diagnosed with the flu and had a 103°F fever. I will never return to this clinic due to the way I was treated. No one seeking medical help should be met with hostility, especially while feeling sick. I hope others read this and think twice before coming here. read more

Access Medical Centers - Doctors Near Me - Oklahoma City, Oklahoma

Reception was good, everything beyond that was horrible. After they charged the copay for my wife to get a blood draw to verify pregnancy, they flat out told her no. "We only do blood draws for STDs" said the nurse. "I don't want to" said the actual doctor. After arguing with them, the doctor finally gave in and said he'd do it but by that point my wife felt so uncomfortable, she no longer wanted that person to touch her so we asked for a refund for our copay and left. read more

I went in at 7pm in pain. The receptionist said that it would be a two hour wait, I said that's fine I need to see someone. She said, it's not fine with me I get off at 8pm, what time do you want me to book you for tomorrow? I said I can't wait till tomorrow. I had to leave and go to the ER. read more

I went for a Covid test because I was sick. The test came back positive but did anyone think to give me a prescription for Paxlovid? Nooooo. I ended up being sick and home from work for 2 weeks while several sick coworkers got tested by their primary care doctor, got the Paxlovid and were back to work in 3 days. AND.... they didn't bother to tell me they don't take my insurance even though this website clearly says they accept BCBS. This visit cost me $168. I will share this inexcusable experience with everyone I know plus those I don't. This was the 3617 NW Expressway, OKC 73112 location. P.Brown/OKC read more

I went here after 6 days of being sick. The receptionist asked me about my insurance card and I was trying to find the number for her. She was SO RUDE and kept telling me I would have to come back tomorrow. She kept interrupting me with an attitude when I was just trying to be seen today. Once I got the number she ARGUED with me and when I asked what her name was and to speak to her supervisor she refused and ran to the back. That entire interaction was sad honestly. I will never go back. read more

Do NOT come here!!! I had an online appointment and have been waiting for 1.5 hours right now. Walk ins and complainers get first service. Terrible service, terrible wait. read more

I scheduled an appointment for 6:30pm. I asked the lady at the front desk if I could wait in my truck. She said yes. I asked how they would notify me. She said they would call me. Fast forward an hour, and at 7:36pm they cancelled my appointment. I have flu symptoms, waited an hour in my vehicle to be seen after scheduling an appointment and completing all the paperwork, only to have them make zero effort to reach me and cancel the appointment. read more

What is the use of making a appointment if your seen 30 minutes later! Yes I understand we need to fill out the insurance information but when you have Tricare we don't have policy number and plan number all we have is a valid Id . And you I have used this location before it's recommended! Yes I understand things and insurance change but I'm retired and the rude lady didn't care! It's a little bit different when you other insurance! read more

Despite making an appointment online you should expect to wait a minimum of 45 minutes here. This place is understaffed and is not for medical emergency's. My checkup took about 10 minutes in total so I don't know why the wait was so long. read more

I had made an appt here to get seen for my toes that's been hurting for past 2 weeks. When I walked in, I asked the front desk if they had X-ray facilities which they said they did. After a 2hr wait, they called me into the room. I told the nurse what was going on to which she said X-ray machine is down. So disappointed with this place for wasting my time. I guess i won't be going here anymore. Learned my lesson. read more

No empathy nor compassion. Just rude. Don't recommend. Literally didn't listen at all. Drive elsewhere. Don't go. UPDATE: on top of the pathetic experience there, they failed to send over one of my prescriptions to my pharmacy. I have been on hold for over 10 minutes to speak with someone since they route all calls to an offsite call center instead of having the receptionist actually take a call. I'm surprised they even staff that position since all she did was play on her phone. read more

I sliced my hand with a very sharp kitchen knife. Bleeding profusely! Drove to the clinic. Asked about my phone. Explained I just ran out of the house. So as I stood there with my hand bleeding down my arm, the receptionist hands me a clipboard with about 10 sheets to complete. I explain my left hand is bleeding and I'm left handed. There is no way I can complete those forms. I explain I have my driver's license and insurance card, but my hand won't stop bleeding. She calmly states they will not see me until I complete the forms. I take a deep breath and say that's okay. So I leave and go to Integris er clinic. They took my id, completed the forms and I was taken back for stitches in five minutes! read more

Save time, money and frustration and go somewhere else. When you call the local number it routes to a call center in AZ. They told me to walk in yesterday because there was only one person ahead of me. Got there and was told I couldn't be seen because they were understaffed and the call center doesn't know what is going on locally. I then made an appointment for today at 12:20. I realized before I left the parking lot I had a meeting so I went in to reschedule. She moved me to 1:40 today. I called the local number again (call center in AZ) to confirm the 1:40 appointment but was told they can't see the appointments online unless I scheduled online. So, I showed up at 1:30 and was told they only had the 12:20 appointment for me and it was cancelled. I would need to reschedule again if I wanted to be seen. I will not ever try this place again and warn you against the same. There are other facilities around town who have to work more efficiently than this place. read more

I have always used Access Medical for all my medical needs BUT I WILL NEVER USE THEM AGAIN, after today. I made an appointment for an employee wellness physical at the NW Expressway location in OKC, and after I stated my reason for the visit online, left work, and drove across town I was told they could not do my wellness physical. They only offer sports physicals and DOT physicals, but for whatever reason cannot offer the same service to ANYONE else even thought their website states they give employment physicals. I have relayed my experience with my office coworkers, as well as to my family members. My hope is that no one is ever as inconvenienced as I was today. read more

I have been sitting in exam room almost 40 minutes before I was seen, NP was in room less than 2 minutes, never actually looked at my eyes (pink eye) slowest place I have ever been in. read more

I have never been to a facility with a more AMAZING, AUTHENTIC, CARING, human being. The front office receptionist took time to explain the pap we rework, checkin process, and helped make sure everything we needed was handled in a timely manner. Although the team was also great, I don't think we could have experienced a more a satisfying personality then her. If we need care, we will go where ever we can have her take care of us. BRAVO! ​ read more

made an appointment online the day prior and still ended up waiting over 20 minutes in the lobby. Honestly pretty pissed off. Left my house running a fever of 102, would rather have spent my money somewhere else. No sense of urgency here. read more

This place is a joke. Says walk-ins welcome , but I get there at 10:45 and they say I have to have an appointment. So they said we have an appointment at 11:30. I go sit in my car and fill out paperwork on my phone. if it hadn't been bad weather and icy out I would have went somewhere else. So its now 12 and I'm still sitting in my car at a walk-in clinic. It's not like I came here just to hang out, I am sick and need medicine. I don't have COVID already been tested for that. read more

Long wait times and front desk work (very nice lady ) let me take a 3hr wait time then told multiple people after me they could go to another access medical to be seen within the next 30min mind you I had already been waiting an hour and got skipped over multiple times . Won't be back read more

Nextcare.com and Access Medical Center is awful. I had 2 Rapid test appointments for covid screening, I call their "customer service" 1hour ahead and was told to go to one location...I was first one there at 8AM. They have a sign at the door that says to make appointment online, I did - next I get a text saying they are out of rapid tests. This happened in same order twice today, DO NOT Trust this place during covid, it's a shame their CS and online state they have rapids and you go to 2 places 20 miles apart to no avail, if this had 0 stars I would rate it as such. Never coming again. read more

Access Medical Centers - Access Medical Center - Doctors Near Me - Oklahoma City, Oklahoma

Great, fast and efficient. We went there for a sports physical. I would definitely recommend this location; Hefner and Rockwell NW OKC. read more

My experience today at Access Clinic on NW Expressway & Portland was smooth, quick, and pleasant! I'll be going there from now on. The best service, compassion, and caution at all levels of care. Thank you Access!!! Definitely recommend their clinic when illness or injury strikes you & yours! Terri S. read more

I've tried to go here twice. First time they said they couldn't see us because the PA was not going to come in. No doctor available. Second time I tried again months later (today) and they have their doors locked. We had just seen two patients waking out. But when we try to go in they won't let us in. We can see the receptionist inside. Looked at us and completely ignored us. No sign saying they were closed. I called them and they didn't answer. HORRIBLE HORRIBLE CUSTOMER SERVICE. never going again. read more

They take absolutely way to loo long. We had an appointment and we waited an hour and half to be seen, with four patient.

Never going back. There aren't enough doctors on staff and the one that is working is slow as all get out. There's no point in doing the right n-line check in. You'll still wait forever. It lists the number of patients waiting in the lobby but that count isn't accurate. If you have 2 hrs to wait, be my guest. If not, choose another location. read more

Our state has a NO MANDATE rule for wearing masks. This clinic insists on you wearing a mask to walk into the door to ask a question that could have been answered if they would answer their phones. I can't wear a mask. I have a medical exemption that was given to me by THEM! I told them, but they insisted on me putting on a dangerous and potentially lethal mask. I just needed a Patient ID number to pay a bill online that would not take my payment without it. They don't answer the phones, they go straight to a call center. I was on hold over 38 minutes and another time for 43 minutes. They are uncaring. They are not professional. Two years ago w hen I saw them for what turned out to be COVID, they did not diagnose it correctly, and then tried to charge me for a follow up visit. They NEVER told me about the bill and sent it to collections! This is the worst clinic in OKC. Do not go to them. They gave me antibiotics for a VIRUS! read more

Absolutely terrible. The staff was cold and unthorough. The doctor on duty was dismissive. When I was discharged, they didn't fully communicate what I would need to do upon leaving their office, which is the standard "Don't be around people for 24 to 48 hours and change your toothbrush after three days". I only know this because I'm extremely prone to strep and have heard this many times...but THEY didn't know I knew that. I was prescribed an antibiotic called Cefdinir for strep throat...a medication that, when you Google the side effects, lists dizziness as one of the common ones ("nausea, stomach pain, indigestion, vomiting, mild diarrhea, headache, DIZZINESS..."). I called back four days later after having to miss work because I was so dizzy I could barely walk across a room much less drive. I was told that I would be given a separate medication for vertigo because "[dizziness] was not a known side effect of Cefdinir". They had no idea that dizziness was a side effect. And when I told them this I was offered ZERO other options. It may be ignorant for me to assume they might simply switch me to a different antibiotic...but that seems like a reasonable idea. At Access that wasn't even considered. I will never be going there again and I'll be letting everyone I know to steer clear. read more

SO ANGRY!! Was at an Urgent Care (Access Medical) to get Steroid shot. Reason for Visit: Lupus flare issues. Receptionist: the PA doesn't really know about Lupus. Do you know what you need? Me: Absolutely! Receptionist: Great! She will see you shortly. PA comes in and asks what is going on. ME: I am having a Lupus flare. I am fatigued, in pain from head to toe, brain fog, and more. I can't even get to work. I need a Steroid shot to get me out of this episode. If possible, a B-12 would be great! PA: You just tell me the symptoms you have and I will decide on what you need. (In a snarky God complex tone) ME: OK. I have had this nearly 21 years, but my symptoms are... PA: I will give you Steroid pills, but not a shot. It works the same. Me (as respectful as possible): that isn't true. The shot works differently on me. I have pills at home and they are hard on me and are not working. Her: I looked at your chart and we gave you pills last time. Me: Look previous to that! This clinic has given me MANY Steroid shots. (It is easier to drive .5 mi for a shot vs. 75 miles to my primary of 25+ yrs) PA disagreed with me getting shots there previously and she refused to listen to me and left the room. She sent the aide in to give my my discharge papers with script of ORAL Steroids! Which I didn't want. WHY? I was VERY SPECIFIC! I know me and my body! And you just did whatever YOU wanted to do and didn't give a $#!+ about what I said. And NOW you want to make me pay for this BS? Really? THIS IS WHY I DONT REACH OUT FOR HELP! I just deal with it!!! Update: went to Mercy Convenient Care immediately afterwards and was treated with respect and she gave me a steroid shot that I really needed. I didn't even ask for Pain meds or anything that is controversial! Come on! read more

My little ones have come here more than usual lately. Their pediatrician is always so booked, and this place is never busy. I always check-in online and get seen immediately when I arrive. Every time I've been here, it has not been no longer than an hour visit so, I'm pretty satisfied with their service. This clinic is clean, the staff are friendly, and I love how they always test for strep, because my boys seem to always test positive for it. Other places I have been to do not usually do that for us. Anyways, this is the best urgent care besides the other access medical center on the south side. If you don't like to wait, check-in on their website online and then you will get a text when to come in. read more

Went in for trigger finger. I have had this happen to my other hand. They gave me a shot in the hand and it was good. But, this time they told me there is nothing they could do and sent me home. This is after they took my copay and I am sure they will file it with my insurance. read more

I am literally dying & i feel awful and it takes way over an hour to get me seen because they seem to only have one doctor & one nurse in staff in the peak of flu season read more

This used to be an awesome location at Rockwell, but it is no longer. Do not use. Visited on 7/13/21 and NP and nurse were very rude, waiting room was a jumble of rickety furniture and bathroom was gross. read more

This "Doc in a box" has a friendly staff and is close to the casa. I can walk in most any time of day if I have an ailment that I will actually seek medical attention for (which isn't often) Besides, getting in to see my general physician is like getting an invite to JayZ and Beyonce's house for dinner. It can happen, but I ain't waiting that long. I could really have a problem and I'm not doing the emergency room shuffle unless I have parts coming off and it looks like I walked in from the zombie apocalypse, ya dig? In a more normal scenario, if I'm dripping green mucous for days on end and the herbal tea, whole foods smoothies and neti pot don't knock it out- I can zip in to the AMC and get a script for something that will kill the snot and beneficial intestinal bacteria in a 5-7 day swoop. Gives me an excuse to eat more FroYo. read more

While the care was decent (physician's assistant BTW) this place totally scammed me out of my money. I got an email from my insurance and bottom line: I needed to only pay the $40 co-pay and these people charged me the full amount! So now I sit here at 6:30 in the morning wondering how, IF EVER, this place is going to refund my money because they DOUBLE BILLED. If you're sick and need their services, don't go alone. read more

Dr. Welden was amazing! The staff was helpful, endearing and efficient. Wait time was next to nothing and I only had to pay a small co-pay. Way easier to go here for the small stuff instead of having to call a doctor, make an appointment and wait forever to see anyone! read more

So my mom had a work related injury and was sent here. She works in a bakery. A metal large mixing bowl fell on the back of her head and she had a huge bump as a result, so obviously she was in a lot of pain. When we got here, I informed the receptionist this and she insisted that she needed to have her work comp info before my mom could be seen. I insisted to her that my mom was in a lot of pain and she shrugged me off and told me very rudely with no compassion "go to the er then". I should have walked out but was hopeful maybe she would change her mind and tell a doctor to take a look at my mom so I proceeded to fill out the paperwork so about 8 minutes passed and she finally told me you should go to the er because we don't even have a ct scan machine . She could have said this since the beginning. We proceeded to Integris ER and they were very compassionate and kind. They attended her right away. Turns out she had a concussion. read more

If I could give them a 0, I would. Front desk lady was so rude and I've been waiting over 45 minutes for an appointment I made ahead of time. The lady at the front got snappy with me when I asked if it was close to my turn yet and told me that I could be waiting hours. They should not be taking in so many walkins if they can't get the ones who made an appointment in on time. I will not be coming here ever again!!!! read more

This place is absolutely disgusting, very nice staff but there is urine on the ground in the bathroom all over the toilet seat, this place is very dirty. read more

If you have Tricare Prime insurance, make sure your primary doctor faxes the authorization before being seen. I'm in Piedmont on vacation from Colorado, was exposed to strep throat and within a few days wasn't feeling well. I called Tricare Prime, they told me my doctor needed to fax the authorization within 24 business hours of being seen, for insurance to pay to be seen. I called my doctors office, left a message with all of the information to fax the authorization. When I got to my appointment, they have a sign that says they need the authorization from your doctor for all Tricare Prime patients BEFORE being seen. I called my doctor in Colorado back and asked them to send it as soon as possible. I then asked the receptionist if there was any way I could be seen before the paperwork was received, I was told I would be billed if they didn't receive the authorization. Access Medical Center thankfully let me be seen by the PA without getting the authorization first. After my appointment, my doctors office called me to let me know they called Access Medical Center and the receptionist told my doctors office "don't bother faxing the paperwork, we got it taken care of". My doctors office knew that was not right and faxed the paperwork anyways. My thinking and the thoughts of family and friends I've since talked to about this, we believe Access Medical Center doesn't want to work with Tricare Prime, so they didn't want the paperwork faxed and I would have been stuck with the bill. I will say this on the plus side, once I was in the back and was seen, everyone there was amazing. I was diagnosed with strep throat and received the prescriptions needed to get better. Based on this alone, I would give 5 stars, but the Tricare Prime issue brings it down to 2 stars for me. As long as I've had Tricare Prime, they have never denied a claim and always paid right away. read more