Their thieves. Demanding money $287 for larger package just…read morebecause I wanted to add NBC CBS ABC & PBS. See my very long post here on yelp. They are still after me for something sInce July. I NEVER ASKED FOR OR WANTED, NEVER KNEW ABOUT. NEVER APPROVED. FOR $287. I saw that when I got home that day so I disconnected the two boxes took them back the next day. Was told no need to bring cables or control. See longer post earlier in yrlp.

BEWARE of the scammers from Optimum in Eureka CA. They come to your door with a lot of BS. The…read morescammer I opened my door to, Gregory Daniels, Residential Account Executive, representing Optimum in Eureka CA. Sold me a special on Internet. $25.00 dollars a month, for 5 years!! If it's too good to be true!!!!!! So I was sucked in, even though my gut told me, " NO!!!!! ". I didn't listen I gave Gregory Daniels all my bank information.....I paid $25.00 dollars for the first month. The " GUY " came out and set up the modem. Next thing I know, I got a bill for $14.17 dollars in my email, for the first month. $54.+ dollars for the second month!!!!!!!!! I took the modem and cords down to Optimum on Monday, May 25th and had the service disconnected. Optimum took the $14 dollars out of my bank account!!!!! Forgot to say, service was set up in April. I cancelled the required auto pay and deleted my bank information from the Optimum website. BEWARE of people like GREGORY DANIELS coming to your door. IN TRUTH AND HONESTY WANDA WATERS

Very kind people! Helped with my tv and walked me through when I lost service! Didn't think I could…read moremanage and they knew my stress level and anxiety over the whole ordeal! Thank you!

Felt like service price had become excessive, and discovered that I was paying about $50.00 per…read moremonth more than their current price for their highest package price. I cancelled service on 4/8, as of 5/31 I'm still waiting for my credit refund I was told would be two to three weeks. Told me today It will be received within...two to three weeks. I plan to file in court.

The Crescent City, CA location is closed the nearest office is in Grants Pass, OR. Giving a 2 star…read morebecause: internet service is slow, they use Verizon for their cell service which doesn't have good coverage in our area, and they are the most expensive.

Horrible company! Next to Frontier, the worst service provider on the west coast. They raise rates…read morewith no notice, give zero leeway on any late payment and now they switch your landline phone number with no notice and don't tell you or give a credit. Internet is below average for speed, even the high price pkg. Don't use them!

Not necessarily dish in Eureka I Will never remained dish to Bayonne they coat to much for one and…read morethey do not back there word on on want they tell you about what they Wil do to help you with your account

The service itself is good. Except that local channels are not broadcast in HD. Other than that,…read morethe service is good. Installation however is bad. I had an appointment for between 12:00 and 4:00 today. I carefully scheduled myself so I would be at home from 12:00 on, and in fact I was home from 11:45 on. I noticed an email that came while I was away stating that the appointment was changed to 11:30 and 4:00. I also had received several phone messages from the technician stating he would be there at 11:30. When I discovered this (around 12:15) I returned his call and left a voice message. I also sent a text message. Around 1:15 I decided to check and found this message at the dish website: Customer not home. Please reschedule. Left doorhanger. There was NO doorhanger. That was a bald faced lie. They had sent an email saying the appointment was between 12:00 and 4:00. 11:30 IS NOT 12:00. I was available after 12:00, not before. I also called and got got a CSR who was obviously not an American and spoke with an Indian accent, who would not listen to me and kept repeating the same thing over and over again until I had to yell at her. I have high blood pressure and don't need your rude CSRs from India (taking away good American union jobs, btw) giving me shit. You don't need this arrogant hassle There are other TV providers out there.

First time I went in with my husband and there was one service person chatting with a friend. We…read morelooked around, interested in trading up on the phone we had. We looked and looked, shelves pretty much empty. He never asked us if we needed help, so after half an hour, we just left. Since then my husband has passed. His cell phone with $110 a month service for just two phones, was not holding a charge. So I purchased a used phone on eBay in exc. condition, recent model. I called to see if they could help me set it up. They said no because my husband's name was on the account. No amount of ID would be acceptable. I was told to contact his daughter to ask if she could update the name, authorize me to be the other user. I asked if they could set me up with a new iPhone 17 Pro no charge, and they said yes. But, when I asked if they could set up the number and move over the contacts, they sent me to another place in town that will charge me. They said they did not do any set ups at all at their store. For $110 a month when other carriers charge as little as $15-30 a month. They should offer customer service because there's no other reason to use them. If it were up to me, I would drop them right now.

Helpful staff and didn't have to wait long for service. I had to order my new phone but was able to…read moreget accessories there.

Having an incredible horrible experience with this company. They installed a dish on one of our…read morerentals WITHOUT our authorization and will not forward a copy of the authorization (which we supposedly signed) to us without legal action! Future rental contracts will forbid use of this company, and I will spread the word about how unprofessional this company is after over an hour on the phone! Legal action, here we come! Prepare to pay our attorney feed AND the roofer who will need to repair the damages!

I cannot understand how this place is still around. When I signed up they told me I could change…read moreservice at any time without consequences. This is a complete lie. So apparently when you want to cancel DVR service they make you get a new box, this box that I was forced to change to comes with a brand new 2-year contract. Never was I told that downgrading service would mean a new contract. On top of that I have called in several times to get it sorted out and the "customer service" representatives told me everything is fine and I can just finish out the first contract due to being misinformed, however when I called back to cancel they told me they never said that and by signing for the box I actually consented to the new contract and they will do nothing. I feel like there should be laws to protect consumers from this misleading way of doing business.

Worst customer service ever received in my life. Moved into apartment and couldn't get a strong…read moreenough signal and had to reset system every few hours. Decided to cancel and got charged a couple hundred dollars because we couldn't use their service. Had direct tv before and encountered same situation several years ago and they were great no fees! Will never be using them again after we move next time

This is the only place we trust with our key systems! Great customer service and personable…read moreatmosphere. I always make an appointment to ensure they have staff available, as SLA works with multiple establishments in the area. Thanks, SLA, for professional and awesome service with a smile!

Security Lock & Alarm is the only Abloy reseller in the area, but unfortunately their customer…read moreservice has been consistently disappointing. On multiple occasions I've called or stopped by, only to be told that no one was available to help me. Each time I left my name and number, I was promised a call back -- but I have never once received one. This forces me to return in person, where the outcome is usually either: 1. "We're out of stock," or 2. "Someone will call you back." As a small business owner, I only purchase 1-4 locks per year, which is nothing compared to the large timber company that seems to get first priority. Still, every customer deserves fair treatment and basic communication. A promised call back should actually happen, regardless of order size. On my most recent visit (two trips in one day), I finally spoke with someone knowledgeable about inventory and keying. Even then, I was told "someone will call you back." That was over three days ago, and I'm still waiting. At the time, there was open discussion among staff about whether additional stock was available, but I left without answers. Because Abloy keys cannot be duplicated by other locksmiths, I'm now forced to shop online, where replacement keys can take weeks. This lack of support locally has cost me significant time and frustration. This is not an isolated incident -- I've had at least three other nearly identical experiences with Security Lock & Alarm: no follow-up, repeated visits, and wasted time. It really highlights how small businesses and individual customers are deprioritized compared to big contracts. In short: if you're not a large-volume customer, don't expect much help here.