Other than H&R Block a few years back (a terrible experience), I had always used online services,…read morebut this year my taxes were very complex since I moved here from out of state (after retirement), so I had to do 2 state returns, dividing up my time between 2 states!! I called 4 different services, and over the phone Gary quoted me the most reasonable cost, which was honored. Anyway, evidently they have 4 locations in Duluth, and I chose the W. Central location as the one that'd be most convenient for me. Sasha, the young man running that location, was a consummate professional, friendly and helpful, and I was very happy with the resulting federal refund (which I received in less than 2 weeks), as well as the security of knowing if there are any problems I can go back to them to get it fixed. I may buy a property later this year rather than continue to rent, and since evidently the owner, T.J., does financial advice, if I do need it I plan to utilize them again, as they have earned my trust based on the tax prep job they completed for me.

I left a message two days prior and didn't receive a call back about possibly getting my taxes…read moredone. It was because of the high ratings that I had tried this second time. Three years prior Josh had taken in all my paperwork with time to file. As I called to check on progress after the tax deadline, Josh said he would have to give it all back as they were having problems in the office. I was left in the lurch. Three years later today, he said they still overwhelmed.

This was the first year we used DKK Accounting for our taxes and we couldn't be more pleased. The…read moretax planning they did for our S-corps will help save a lot of money on next year's taxes. Very knowledgeable and took the time to answer all our questions. The process was so easy and painless. We liked that everything was done remotely because we live in Illinois. Highly recommend them! Responsive, Friendly, Great Value for the Money.

Extremely poor service. Refuses to return phone calls. Becky told me that she does not usually…read morecommunicate via email! She agreed to take on a job, then did not do the job and months later, denied that she ever agreed to do it. This was after I had sent her many files over the months related to that job. As a result of her actions, I was sued because I did not produce financial materials in a timely fashion.

If I could give a lower rating I would, while we were using them they basically charged us a bunch…read moreof money for me to do all of the accounting for them, they had us do half of the math for them. They made up check numbers and said they couldn't get us a profit and loss statement without these non existent checks. Also now, all of the employees are waiting on w2s for tax season (it's march), and now they're saying they didn't receive information again, when I personally handled that and know for a fact they received it, so apparently they lose stuff and it becomes your fault. most unprofessional accounting firm I have ever dealt with.

I had a very disappointing experience working with this business and feel it is important to share…read moremy experience with others. Marion Gustofson assisted me with paper filing my 2022 tax return. At that time, I clearly instructed her not to begin work on my 2023, 2024, or 2025 tax returns. Despite these explicit instructions, she proceeded in a way that left her attached to my account. As a result, I am now unable to paper file my 2023 and 2024 taxes on my own because she has not removed herself from my account. When I raised the issue, Marion stated that she would contact her manager to have herself removed so I could proceed with filing independently. However, this has not been resolved. Instead, the manager, Meagan Csomos, responded to my messages asking what the problem was but did not take action to fix the issue. I attempted to contact her by phone as well, but was told she was busy preparing other tax returns. This entire experience has been extremely frustrating. My instructions were disregarded, and the lack of timely resolution has prevented me from filing my taxes as intended. The situation gives the impression that the priority may be the fees associated with preparing tax returns rather than providing professional and responsive customer service. Based on my experience, the handling of this situation raises concerns about professionalism and ethical business practices. Customers should be able to trust that their instructions will be respected and that issues affecting their ability to file their taxes will be addressed promptly. I hope this matter is resolved soon, and that the business takes steps to ensure better communication, accountability, and respect for client requests in the future.

Loved my tax preparer she is wonderfully and very thorough. The office is convenient for me to go…read moreto during my lunch hour