Extremely chaotic office, 50 minute wait and still never got to meet with TJ. Miscalculated our…read morereturn from what they told us, never provided us a copy of the return we signed off on and got stuck with a penalty from the IRS for Miscalculated return. Worst experience ever. Our return is simple. Not that hard. Save the fee and do it yourself.

From the owner: Business and Individual Tax Preparation Business Consulting…read moreand Marketing Business Financing and Restructuring

I had a very disappointing experience working with this business and feel it is important to share…read moremy experience with others. Marion Gustofson assisted me with paper filing my 2022 tax return. At that time, I clearly instructed her not to begin work on my 2023, 2024, or 2025 tax returns. Despite these explicit instructions, she proceeded in a way that left her attached to my account. As a result, I am now unable to paper file my 2023 and 2024 taxes on my own because she has not removed herself from my account. When I raised the issue, Marion stated that she would contact her manager to have herself removed so I could proceed with filing independently. However, this has not been resolved. Instead, the manager, Meagan Csomos, responded to my messages asking what the problem was but did not take action to fix the issue. I attempted to contact her by phone as well, but was told she was busy preparing other tax returns. This entire experience has been extremely frustrating. My instructions were disregarded, and the lack of timely resolution has prevented me from filing my taxes as intended. The situation gives the impression that the priority may be the fees associated with preparing tax returns rather than providing professional and responsive customer service. Based on my experience, the handling of this situation raises concerns about professionalism and ethical business practices. Customers should be able to trust that their instructions will be respected and that issues affecting their ability to file their taxes will be addressed promptly. I hope this matter is resolved soon, and that the business takes steps to ensure better communication, accountability, and respect for client requests in the future.

Loved my tax preparer she is wonderfully and very thorough. The office is convenient for me to go…read moreto during my lunch hour