I am a Rental Community Manager in Big Flats, NY. I received a phone call from tenants about wild…read moreanimal noises and arrived at their apartment around 11:30pm. Hearing the sounds, and automatically thinking it could be rabid animals, I sent the tenants to a hotel. It was late that night when I contacted Fur and Feathers. I assumed I would be pushed to an answering service. Instead I was sent to a company voice mail. (I do not like the answering services) I started leaving a voice-mail when lo and behold the office of Fur & Feathers was calling me! I explained the situation. The owner thoroughly explained what the company does, how things are handled, and the small (very small) fee to come determine what was wrong at the units. He scheduled to come out at his first availability, which was within 36 hours. He was prompt and professional- a very direct and energetic man. After all the dealings I had with him over the week, I would describe the owner as a reliable, fair, and friendly man who has passion for his career field. He immediately tracked where the animals were gaining entrance. I was impressed. I was also very glad the company has insurance, as he was jumping over lattice-sided outside steps onto a slippery, slightly-sloped, snowy and icy roof!! (Feb 2015) After the roof, he then tackled the determining factors from inside the unit. It turns out there were wild cats that took over the drop ceiling area! He was very knowledgeable and was extremely good at explaining how he determined what type of animal had come into the home. We went to my office on premises and discussed the services and fee. He was patient with my many questions and was thorough with his answers. I was happy to know the animals would be rescued and kept alive, although I was quite upset about the damages the animals caused. I gladly reached for my checkbook and paid a little over half of the bill to assure I could retain his services. Before he left, he was back on the roof setting cages to trap the animals. The company checked the cages daily to be humane, and removed the traps on the weekend because they would not be coming to check them. The company trapped then checked to see if there were more animals by placing a temporary removable cover while they kept the traps in place. After making sure the animals were gone, they covered the entrance point permanently and started the clean-up from inside of the unit. In this case, they removed three huge trash bags of torn-up, urine-covered, and sprayed-upon insulation out of the drop ceiling. When they closed off the entrance point, there was a small section that was missed, but the owner of the company is thorough. On the clean-up day, the owner of F&F found a very small opening and covered it immediately. Nice to know that he double checks everything that he does and was honest and upfront about it. (I wouldn't have known...) I had at first considered hiring a local non-professional to assist me instead of Fur & Feathers. Let's see...Costs: traps and food, daily checking, removing the animals, possible rabies or animal attacks, dependability, God knows what else, clean up and removal of all that nasty insulation, material to cover the entrance point, the ability to locate the entrance point.... Geez, I would have had to pay double what I paid Fur and Feathers to do it on my own with a non-professional. (And, anyway, someone not acquainted with wildlife or dealing with working on a roof could have gotten hurt...) I am so happy I went ahead and hired Fur & Feathers. :-) I made the remainder of the payment on the same day of clean-up. I was pleased to have received electronic invoices/payment receipts. The owner kept in contact with me over the phone as the job happened. Total time: 1 week Tue - I called Thu - They came and set traps Fri - Continued with checking traps then removed traps for the weekend and set up temp barrier Mon - checked barrier and closed up entrance Tue - clean up and removal I even have a warranty on work performed. VERY nice!! Reasonable Price Great communications Direct and friendly mannerisms Dependable It was a worry free process. The company took care of everything! Heaven forbid I need wildlife services in the future, but if I do, I will use this company. I am absolutely 100% pleased with services from Fur & Feathers.

I had a skunk infestation in the crawlspace of our addition in February 2025. After trapping and…read moreremoving the skunks, they recommended I get the wire mesh around the crawlspace to prevent reentry. Well, the mesh wasn't put on correctly, It ran short of the full perimeter of the addition, and it wasn't properly secured at the top, under the vinyl siding in several places. I notified Fur and Feathers on multiple occasions. Initially, I was told they'd be out to fix it last June. They never showed up. I contacted them twice more last July (2025) as an animal (or animals) had broken a seam in the mesh and pulled it open. Again, no response. In February this year, I emailed them again, letting them know that the work wasn't done correctly and animals were pulling it apart where the it wasn't secured under the siding. Again, my emails were ignored. This morning I went out and there's a hole punched through in the foundation of my house at the very point about which I'd been telling them for 11 months. Now, not only does the mesh need to be repaired, but the foundation of the house. I cannot recommend this business, and would advise people not to use their services. In total, between animal removal and the meshing, I paid $1,200, and the problem has not been resolved -- on top of which I now have a gaping hole in the side of my foundation due to animal entry.

we had a tenant that brought in some unwanted pesky little pests. the service was fast and…read moreefficient and he came back to check the treatment results. I highly recommend

From the owner: From insects to rodents, we do it all. General pest control,…read moretermite treatment, bed bugs, wildlife and solutions to all of your pest problems.

Albrightsville Pennsylvania / Towamensing Trails: We received carpenter ant treatment and invoiced…read morefor $371...provided debit card payment for that amount and charged $398.71 ...."late fee"...not mentioned when paying... discovered upon receipt of 'revised' invoice the following day, post authorization of $371and balancing chkg acct!....not only inappropriate but illegal.....BEWARE; WILL NOT BEING USING THEIR SERVICES AGAIN... OBVIOUSLY!!...and what was with the $21 'guarantee'...why is there a charge for a 'guarantee'...and again, omitted item

All my bed bugs are dead! I am no longer being bit-up while I sleep. They did a great job with…read moretheir Green Man Lemon Bomb solution. The technician was very thorough and very knowledgeable. They answered all my questions and helped me understand the process. I chose them because they use all natural products. Should I have any other critter issue, I would not hesitate to contact them again. THANK YOU! THANK YOU!

Excellent pest control service. Polite, knowledgeable and eradicated a hornets nest completely on…read morefirst visit. Very professional.

I am so very impressed by this company. Eric was more than helpful, honest, and amazing. It is…read morevery difficult to have moved out of state and still have a house in the area. I have always worried about trusting work to get done while I am away. However, I was in need of carpenter ant removal from a house I was renting out and I reached out to Eric. He was so responsive, helpful, honest, and trustworthy. I was very impressed. I feel very comfortable with him and his services and would highly recommend this company!

I met the Colwell man who takes care of my rental for the first time yesterday. Ken was great,…read moreasked questions, seemed truly interested in making sure the problem is taken care of. Professional and gentlemanly.

From the owner: Offering Residential, Commercial & Industrial Pest Control Services…read more Colwell Termite & Pest Control is a family owned & operated company that has been offering services in Scranton and the surrounding areas including Mountain Top, Wilkes-Barre, Pittston, Old Forge, Honesdale, Stroudsburg, Pocono and more, since 1981.

Bad parking blocks driveway when asked to move he moves truck 4 inches, called office he would not…read moremove one more inch & sat for 20 minutes spitefully I would use a more professional pest control

I initially signed up with Procor Pest Control last year and was very impressed and pleased with…read moretheir services. I'm on the 365 plan which has been working well since being a customer. My Procor representative Gregg is awesome. He is punctual, professional, respectful off my home, knowledgeable, and kind. I found a mice in my home 12/7/21, and left a message on the answering machine, which Molly returned the call first thing this morning, and had Gregg on the job. Gregg was punctual as usual, pleasant, and got to work, searching my home for open holes where mice could come in. Gregg explained step by step each procedure that was being done to correct this mice problem. Gregg showed empathy and concern with my issue, and assured me that he would do his best to cover holes, and place baits inside and out where the possible exposure occurred. Gregg was awesome. By the time Gregg left my home, I was calmer and was more aware of what I needed to do to combat this mice problem. I'm very very pleased with Procor services and their representative Gregg in doing an amazing job. I surely would recommend Procor to friends and family. Gwen Wilson

I've been using their services since they opened for business. They ALWAYS exceed expectations…read more They are courteous, thorough and responsive. They treat my property like it is their own and make sure my kitties never escape. At this point, it is as much a friendship as a business relationship. Yesterday topped it all. I put in a follow up call for some overly determined ants. As I was catching up with Karl to schedule my appt, Bill got in on the act and said he was right around the corner. From phone call to service, it was less than a half hour for everything to be taken care of. Granted, it was lucky timing. When was the last time you had service like that? They go above and beyond every time.

Got back to me quickly. Set a time came out for under ground bees. Did a great job sprayed around…read morethe outside of the house also. Good pricing too. So happy to have my yard back.