The company was late picking me up at the airport. The return trip booked 4 days later was meant to…read morebe with the 9:45 a.m. pickup. They arrived at about 4:15 a.m. causing the hotel to wake me. The message was passed on about the correct time. They elected not to arrive at all. I called the office and they had no interest in resolving the problem. Given that this was prepaid they had an obligation to resolve. Avoid this bunch at all costs

I had a really good experience with Airport Direct -- and will definitely ring them again upon…read morelanding at Heathrow... To time it right, if you order the cab upon landing is usually quite good -- you can also give them your flight number and they'll arrange to be there shortly after the flight confirms its touchdown at LHR. I arrived exhausted on a busy Saturday afternoon and needed a car. Not willing to pay 80 quid for a black cab or brave yet another train/tube combo, I pulled up my Kabbee app and found Airport Direct. Within a minute I received confirmation. It would've been helpful to know the process of airport pickup (I'm obviously not well educated!) -- but here you have it. They'll confirm your car via text. Then the driver will go park and then meet you by arrivals with your name on an ipad or notepad. They'll escort you to the car and you'll be on your way. If you are in Terminal 1 -- this will be near Costa Coffee. I had to call to make sure as I was confused, and the girl on the line was really helpful. For 42 quid -- I made it home, the driver was very nice, helped me with my bags the whole way. He was a safe driver, asked me if I'd like the music up, didn't make unnecessary conversation (I think he could tell I was beat!) and offered to help me with my bags to the door, too. Will ring them next time I'm sitting agitated in immigration so I can bust on outta there!

I reserved a ride with Addison Lee from Kings Cross to Heathrow Airport. My driver was 30 mins…read morelate. I called customer support and they wouldn't help without my booking number, which just wasn't handy at the sidewalk pickup spot. I found the driver's phone number in the app, and called him for his status. All he said was "traffic man, what can I do" then hung up on me. When he did arrive he was clearly in no hurry, almost intentionally, despite how close we were to departure time. It is apparent that these folks don't care. A very similar thing happened on my last trip with them. They used to be dependable, but no more. I recommend finding another option for car service.

DO NOT USE THIS COMPANY appalling customer service on the 7th June…read more I had prebooked a taxi with your company to take me and my 80yr old disabled mum I would like to lodge a complaint regarding your appalling customer service on the 7th June. I had prebooked a taxi with your company to take me and my 80yr old disabled mum to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disability groups advising them to never use use your company as its appalling that your staff treated an 80yr disabled person like this, what if it was their mother or nan who had been left stranded, would they have been happy. Your company was willing to leave 2 females stranded in London, at that time of night with no care at all, but of course why would you when you had my money in your bank already. Thankfully a traditional London black cabby was able to help us and also confirm that this isn't an isolated incident and that your company is known to only care about the money and not its customers.   to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disabi

We utilized Blackberry twice on a recent trip 1) from Heathrow to Southampton hotel for overnight…read morestay; then 2) Southampton cruise terminal back to London proper. We were group of four with large size luggage. Both quotes & bookings are done via email. Once you receive a quote and are ready to pay there are several payment options offered. I used PayPal. Both pickups were easy. On day of pickup at LHR I got a text alert from Blackberry & the driver regarding where the car was and estimated arrival time. The driver met us at the suggested meeting place at LHR on time. Ditto Southampton cruise terminal pickup with a drop off at our London hotel. I'd booked with Blackberry if I'm ever in London again.

The driver didn't show. They had no idea until I contacted them from Heathrow. It took forever…read morewaiting to get a replacement driver. No offer of discount.

These guys are the BEST! We were coming into Gatwick late at night from an international flight…read more(Morocco). You never know how long delays will be, or how long customs will take. Our driver was there with a smile and a sign with our name on it. What a welcome sight after 12 hours of travel time! Our driver was so friendly. He told jokes most of the way to our Heathrow connection, and kept us very amused. He also had the car stocked with waters & CANDY! Kids thought he was the best driver ever. The company was professional. I arranged everything over the internet, pre-paid the fare and it all went as planned. No complaints. We haven't always had good luck with transportation companies, seems like they're never where they should be. This place is fantastic - highly recommend.

Excellent service! New, clean Merc and friendly driver! Have been met at Heathrow to drive to…read moreWimbledon and back the same day; £160 for the return trip. Can highly recommend this professional service!

I booked with kabbee and my ride was terrible! The taxi was booked for 14:00 and I got into the…read moretaxi at 14:02. According to the drivers text message to my phone he arrived at 13:30 while I was still in the shower!! The driver was incompetent in driving me to my destination and getting us lost. He was continuously using his mobile phone texting while driving! We nearly had two RTAs and now I've received an email that the taxi company is charging me an extra £5 for a 15 minute wait!!! Perhaps your drivers should arrive on time when thy are booked for and not showing up 30 minutes early to my booking and THEN charging me an extra £5 to my card for a 15 minute wait that didn't happen. I will never, ever, ever be using this company in future nor recommending them to any colleagues, mates, or enemies! Despite filing my complaint with kabbee and Airport Direct I rec'd an auto reply message that a manager would be in touch. More than 24 hours I sent Airport Direct a follow up email that has gone unanswered! I am not one to write reviews on ANYTHING but I am appalled with their customer service, lack of problem resolving and doing absolutely nothing to refund me for their own error! Beware!! You might as well book with any taxi company BUT THIS ONE!!!

Find a Minicab in Wood Green its easy 24 hours open Highly recommended safe taxi in Londonread more

From the owner: minicab Wood Green 24 hours open minicab company in Wood Greenread more

Our driver Cos was the most excellent driver! Extremely professional, friendly, very interesting to…read moretalk to. He drove through the City very carefully and was absolutely on time for our pickup and drop-off at Heathrow. It was my first visit to the UK and he was quite interesting to talk to and I really enjoyed having him answer my many questions and comments! The car was beautiful, clean and comfortable and drove like a dream. The company prides itself on its timeliness, courtesy and safety in thick London traffic and it shows. We loved the conversation, but the company & drivers make it known that if you'd prefer quiet that's absolutely fine. Either way you'll enjoy the ride. We couldn't be happier with Cos and the company and hope he is our driver when we return!

The app is great. Easy to use and convenient. Pleasant…read moredriver, clean car, a little bit earlier than expected (but so was I, so it fitted in well) and a nice relaxing & safe journey back home.